DO NOT SEE HARVEY AT KLAMATH FALLS OFFICE! He begins his relationship with you making you feel like he is 'there to help". I have been going to that office for over 20 years, having purchased 5 pairs of hearing aids and until now received excellent service. I was having some difficulty with my aides which Harvey was not able to fix and in fact made worse to the point I couldn't hear my husbands voice standing next to me. He saw me for a 3:30 pm appointment, messed around until 5:00 pm trying "his own fixes" and then shewed me out the back door asking that I return the next day at 8:30 a.m. I said "but I can't hear" which he replied "I know but I promise I will get you hearing tomorrow morning, I don't have anymore time to work with you tonight". When I returned the next day for the 8:30 appointment, he was not there and after several texts by the receptionist to communicate with him, he finally showed up at 11:00. At 11:15 he opened the waiting room door, called another patient back who had been waiting 15 minutes and looked sternly at me and said "you are going to have to wait". I said "I have been waiting since 8:30", which he repeated "you are going to just have to wait". When he took the next patient at 11:45 and not me, I waited until noon and then left with no resolution. The receptionist was very kind and helpful but was limited to what she could do. Again the first couple times I saw him he was great, but every appointment I had he was running late and because I was also conscious of other patients, verbally expressed that "he didn't care how many people was waiting, he was helping me". Apparently that day he didn't care that I was one of those "people waiting" since 8:30 a.m. by special invitation by him. Understand at this point, my complaint is not about My Hearing Centers except that they have a real problem with their provider in Klamath Falls and needs to take appropriate action. read more
