In early 2024 I was under the care of Dr. Mark Pay for cataract care. He did an excellent job…read moreimproving my vision and coming up with a perfect eyewear prescription. Great 'bedside' manner. On a final follow-up exam, he mentioned I might consider consulting with a dermatologist. He suspected I might have skin cancer. I immediately followed up and was able to get an appointment several months out. Apparently there are few dermatologists in Klamath Falls. When I was finally examined, the doctor expressed relief that I was referred, skin cancer was confirmed, and it was caught early. Is it any wonder I highly recommend Dr. Mark Fay? Had he have just pushed me through the appointment and moved on, I might have discovered the cancer at a much later date, which would not have been good! THANK YOU DR. FAY!

I went in for a normal vision checkup and they billed it as a Diabetic exam, despite the fact that…read moreI am not a diabetic. Therefore, insurance won't pay for the exam (deductible) and my vision plan won't because it was a "medical exam ." Even worse, they got the original prescription wrong and it had to be redone. I am having to pay a $374 bill for work that should have been covered. How can I trust a provider that can't even do the right kind of exam? PS. I verified these details with their billing office before posting this review.

I don't even know where to start - but let's start with FABULOUS!!!…read more My husband and I went to Basin Eye Care less than two weeks ago for long overdue eye exams. BEC came very highly recommended from a current client that just happens to work at BiMart. We were trying to avoid the "cattle call" approach that has become the business model for most corporate eye care businesses and we did NOT want to take our business to Walmart or any other non-family owned business. From the moment we called to make our appointments to checking in - being seen and getting our eye exams - we were treated like friends and family. The time and care that was taken with both my husband and myself reminded me of how folks were treated by health care professionals "back in the day". From Michelle #1 who did the initial exam - to "Doc Alex" who took her time to do a stellar job with the rest of our exams - to Shauna, Karen, Kathy and Michelle #2 - we were treated with respect and the perfect dose of humor. We were so impressed by all aspects of BEC that we made an appointment for our adult Autistic daughter. How does our experience get better? Our daughter was treated like a princess - and like she was part of the family. Our kiddo still hasn't stopped smiling and I think she made some friends today!! She picked out the cutest frames and cannot wait to get her new glasses. If you're looking for a true "hometown" family-oriented business that will give you the time and respect you deserve - call Basin Eye Care. We have zero regrets with our choice and are very happy to support a wonderful NON-CORPORATE small business with their priorities in the right places. Thank you Basin Eye Care for making our family feel at home. Sorry for your luck - you're stuck with us!

It's basically the cheapest place to get glasses and eyewear in Klamath. The manager of the frames…read moresection called my glasses flimsy and suggested I get new ones. These glasses I have survived an airbag deployment in a car accident and being sat on. They are virtually indestructible. So the manager needs to borrow a reality check. The employees are good at their jobs, however the doctors didn't dilate my eyes and just asked me a bunch of questions to filter out various diseases of the eyes. Not a place to get your eyes checked!

I have been going to him for years. He did the testing for lasik eye surgery many years ago. I see…read morehim every couple years just for matenance eye care.

Excellent optometrist. Dr. Lam is very friendly and professional. He was thorough as he explained…read moreoptions available to me and gave me clear answers to many questions. If it is important for you to have information that you can understand before making a medical decision then I recommend using Dr. Lam as your Optometrist. His office staff took an extra step for me to research my insurance plan since I did not have the new card available for this visit. Impressive that this step was taken to solve the problem instead of accepting that I did not have all of the information that I needed for the visit.

Dr lamb is extremely rude to his patients and gives off the feeling that he is only interested in…read morethe customer spending money in his store only. After having my eyes checked I asked for my prescription so I could order online and he flat out told me no. He insisted I order thru him. On top of that, I then went to Dr sparks for a second opinion literally the same week and she had to fix the prescription given to me by Dr Lam since it was not correct. Very disappointing. Never returning again.

I really recommend this place. The doctor and staff truly cares and genuinely listens. I feel like…read moremy concerns were being heard and accounted for. Doctor Lam was kind enough to explain everything I needed to know and was patient to hear my questions. They see you quickly. There's lots of frames, name brand stuff.

I can't believe this place. I went in, there were no computers. The equipment for the eye exams was…read morefrom the 1950s. The doctor merely looked at my eyes without ANY equipment and said "they look fine". I went to another eye doctor of course, and turns out, I had a retinal tear which is a medical emergency. I get the bill in the mail for the visit. My insurance was charged almost $200 for the absolute most rudimentary "exam" I've ever had. Once again, they have NO computers in their office at all. No corneal imaging equipment. I was never even given a visual field test. Absolutely insane. Anyway I get the bill and call to make a payment over the phone- turns out they don't accept debit/credit card payments. They don't have an online portal either. The only way to pay is cash or check. I'm convinced this place has to be some kind of money laundering scheme because there is no way an actual doctor office in 2025 exists with zero equipment, zero computers, and doesn't even have a debit/credit card point of sale.

I understand that things can happen and emergencies arise but I never expected to spend almost two…read morehours in the office because of the delays. I purposely asked about whether or not the office was in network for my insurance and was told it was. The bill was sent to the wrong part of my insurance, medical not vision, then I get a bill for the entire visit. I called went over my insurance again and was told they would rebill it to the correct insurance. Another bill came with "past due" for the full amount so I called again after checking with my insurance to see if they had received a bill...they had not and went on to say she is not in network. I called back to the office again and gave the billing person a fax number to fax the bill in and now I have another bill threatening collections. Definitely will not be back.