Been coming here for 10+ years. Usually have a good experience! They have the capabilities of a primary care clinic with the flexibility of an urgent care. Kiara Deem is my favorite provider; I always try to see her if I can. She is so kind and empathetic. I always feel seen and understood. MyChart is an awesome tool to manage appointments, referrals, and test results. They have locations all over the state but this one is my go to read more

Don't come here. The male physician will not send medications when asked and discussed. My son went to do bloodwork and everything, get his medication and they said they'll send it but won't and tell us well he needs to come in. We tell them he did, and they'll finally see it and say they'll send a message. We've been going around and round for a month now. All we get is "I'll send a message" customer service "I'll send a message" and nothing. They won't actually do nothing and they won't prescribe what they said they would. I wouldn't go to this one. Very disorganized and it's impossible to get him to send a prescription like he said he would. Oh if you come in when there is a pot luck or they catered something (nothing wrong with that) you'll be sitting for almost 2 hours read more

Have always been helped out when I go there! Also have my yearly physicals! I don't have to wait when I have an appointment! My Dr. is attentive and doesn't rush! read more

Evelina Gonzales, NP is an expert and give's quality care. Yes, it is a busy location--the front office was super friendly and organized. Be patient on your first visit, it was worth the wait. They have great follow-up care and everything was streamlined on app. read more

Neglectful. I've never had an issue with this business before until I had a telehealth appointment with Alyssa Orr to discuss a condition that causes severe emotional distress and suicidal ideation. I explained how debilitating the symptoms were and asked what treatments were available. Instead of offering guidance, she told me I could either go on birth control or see an OB-GYN. When I said I wasn't comfortable with those options, she gave me nothing else. She then asked me what medication I wanted her to prescribe because she didn't know. That's not just careless it's unsafe. A provider who can't offer basic support for a life-threatening hormonal disorder should not be handling women's health or mental health concerns. I left the appointment feeling worse, unheard, and emotionally neglected. If someone had been in a more vulnerable state, this experience could've pushed them into crisis. This is not trauma-informed care. This is not patient-centered care. It's negligence. I suggest anyone struggling to please seek better support and not put yourself at risk going to her. read more

This review is for MyDrNow's patient relations and not the NP I had my appointment with. I am a military spouse who was assigned this practice as my PCM through TriCare. When I suffered a back injury, the practice got me in same day for a virtual appointment and I was grateful for what I thought would be a quick authorization to get me into PT. What's transpired over the last month has been anything but and I still have not received a referral to access the care I need. After a week of no movement , I was told my authorization could still take 14 days which seemed excessive. It continued to nose dive...it took three calls for them to successfully receive a digital copy of my insurance card which I already provided before my appointment. One very helpful rep confirmed mistakes on their end and told me they'd call to confirm once my authorization was put on the TriCare portal. When that didn't happen and I called asking to resolve my issue before I hung up the phone, the woman said she'd start a complaint process where a manager would call me back in 24 hours. There was no one I could speak to that day. No one ever calls back. Meanwhile, I've been in pain, DIYing PT, unable to move through my daily life comfortably. The only communication I have received from MyDrNow is letting me know my bill is ready to be paid. I have now started a new process with my insurance who assigned me a new PCM at a different practice and a new appointment to get authorization. Sadly, that process will probably get me into PT before MyDocNow does. Brutal. read more

My Doctor Now is a great! I've been to several other doctors and they do not take the time that these doctors do. I have some major medical issues and I had to get a lot of referrals. And the referral team is awesome.! They actually care about you.! I went to other doctors and they did not want to get referrals for you and they would complain about it and they would take months to get them to go through to specialists. These doctors are great. I love this team!! read more

they take 40 minutes to even see you even if you have an appointment and came in early. Smh

Over the past year, I've had to file multiple complaints, call over 24 times for 4 major issues, sit and wait in callbacks that rarely comes and just have to sustain the torture from the absolute worst referral and authorization departments. From the company forcing patients to make multiple appointments to make money on followups, refusing to refill prescriptions as to hold medication hostage to drive up revenu on return trips, failure to send messages, reply to messages, assist patients with getting proper referrals and authorizations, failure to take accountability on bad referrals or incorrect authorizations, causing delays on surgeries, procedures, or testing, and most of all, just never really focused on effective communication. The latest drama was over two issues that started in mid Feb. One was solved after 6 calls, by me, and a threat to file a medical provider complaint, and 5 additional calls to my insurance company to confirm this company flat out lied to me. As of today, im still waiting on a second issue, which I've called times on, was told the situation was corrected, which it wasn't, and again...I had to call 6 specialists and then my insurance company because the worthless referral department and manager cant do their job. Its now going on May and im still waiting...thank God, my insurance provider is opening an investigation and hopefully they will pull this horrendous company from their provider list. This company is nothing more than a deplorable money generating cash flow machine. They dont even have doctors to see so you are stuck with PA or NP providers. So blessed my insurance company is taking action and found me new providers once I get this months and counting referrals. Reddit forums, local nextdoor threads, and bad reviews across most their locations should warn everyone to steer clear. The only good things are far outweighed with detrimental Healthcare for patients. If you value your health, go elsewhere. I could write a thesis on how bad this place is, but once this referral comes through, its quitting time. I doubt this latest issue will ever get fixed, so if I end up in the ER, at least its easy to point the finger. I honestly worry for patients for anyone thst uses this company. The CEO only cares about making money, and not Healthcare. Typical.​ read more

I took my 1 year old in for an ear infection and Dr. Deem and the staff were friendly and got us back fairly quickly. We got there Sunday at 8am. It was a convenient process and location. read more

MY DR NOW - I took my 1 year old in for a possible ear infection and Dr. Deem and the staff were friendly and got us back fairly quickly. - Urgent Care Near Me - San Tan Valley, Arizona

First I want to say I don't know why they have only 2 stars, I just moved to the San Tan area a few months ago and had to have an annual check up, blood tests, cancer screening for women. Had an issue, they sent me to a specialist, did all the set up for me. Nicest people you'll ever meet. Made me feel comfortable and I laughed quite a few times. I felt cared for and welcomed. Maybe it's me but the process in which they use was easy to access and they actually called me back to update me on my blood tests. I will never go anywhere else, this will be my permanent Drs office. Thank you to the staff and to the medical staff that treated me. read more

This doctor's office is disappointing. The chairs you sit in to get medical attention will probably have you needing additional medical attention. Not to mention the girls' attitude when I showed them, they could care less as long as they could keep talking about social media! read more

MY DR NOW - Dirt dust skin cells! - Urgent Care Near Me - San Tan Valley, Arizona

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You do not want to come here. Checked in at 6:20 and left at 8:45. PA was nice but otherwise the wait time was ridiculous. We were told only 3-4 people were ahead of us when we checked in but then well over 10 people were called back. read more

They don't care about anything but money , I went on October to get my meds filled and get a check up , in December they wanted me to go back for another visit to refill my prescription. My insurance won't cover that many visits -this is crazy read more

I was told to arrive 15 minutes early for paperwork. I arrived 15 mins early as directed, the lady at the front desk was very nice. I wait 30 mins past my appointment time, I understand most doctors offices don't run on time. I was taken back by a medical assistant who was cold not very personable or friendly. Once I was in my assigned room I only waited a few mins. Dr. Sutton was great he listen to all my concerns and got me in and out quickly. I spent more time in the waiting area than I did with the doctor. Other than the medical assistant being cold the visit was great. read more

The clinic staff and PA I seen were fine (except for the frequent wristwatch checking during my brief appointment), but the problem is with the MyDrNow after visit support. If you notice all the branch locations have the same phone #, when I called that number for a simple medical question regarding my recent visit I was told the best/only way to contact my clinic was via MyChart portal messaging and that's where the BS began. If you're lucky they may respond in 4-5 days as was in my case the first time, in fact I had to send the same message several times and this happened multiple times. Plus I'm not sure that the same person was reading the comments in the message chain as it's like starting over again each time, this got to be increasingly frustrating each time. I asked twice if someone could please just please call me and we could my concerns resolved real quick, but they either couldn't or wouldn't do that. This went on for almost 3 weeks as I was trying to get a proper referral from them sent to a specialist for review, I NEVER ACTUALLY GOT THE REFERRAL I NEEDED so I told them to just forget the whole thing and said I'll never return to their clinic system again. I just hope this low cost version of medical clinics doesn't fully catch on everywhere, these clinics are basically 'minute clinics' with minimal staff and minimal patient follow-up. Plus where is the actual doctor at? These clinics are staffed with PA's only! read more

FnP Devin Walker puts me on anti anxiety meds and tells me to slowly ramp up the dosage until I find a comfortable point. He says "let me know if you need more thorough the message center" I asked "do I need to come in?" He says " no. Just use the mychart app and I'll send a higher dose over" When my 30 day supply became a 15 day due to my ramp up, I do just what he asks and they tell me to just pay full price at the pharmacy since insurance won't cover an early refill. MyDr.now basically lied to me and then told me to go F myself when I reached out for help. Real cool. read more

I've been coming here for years and never had an issue. Dr. Ship is amazing. Always listens. I like that i can usually get same day appointment for urgent care needs and can schedule online for everything else. Blood work always comes back super fast and all their staff is super nice. Wait time just depends on time of day. Been times where I felt that I had to wait a little too long but it never bothered me. I never feel judged or not heard by the care team. read more

Everytime you go in for an appointment you have to check in through a ridiculous check in process you have to log in and check in for each person that needs to be seen . I disclosed my complaint to the District Manager that was there Karla Castillo let me just say super disrespectful and rude when I mention my concern she did not care one bit of what I had to say super rude and arrogant . It's honestly frustrating you need better management.. as for me it will be my last time coming thanks to her read more

This is my primary doctor and I love them! Never had any issues and have always been very helpful/kind.

Worse customer service and horrible doctors DO NOT GO HERE!!!!! We ve had 2 hour waits, scheduling errors where the dr does not even show up. They've missed sending in prescriptions and taken DAYS to fill much needed prescriptions. Management could not care less - Dr Kiara Deem has no compassion, misdiagnoses & does not listen to her patients. We ve had nothing but bad experiences and frustration. AVOID THIS CLINIC ! read more

Very convenient open seven days a week and accept walk in's. Great experience so far. Would recommend to anyone looking for any medical needs. read more

I've had no problems with any of my visits. I love the fact I can walk in if I can't get a quick appointment and they squeezed me in.

I had a great experience with Camille McCartney. She listened to me and was very thorough with my blood work. It had been awhile since I've seen a doctor and she was not judgmental which I appreciated. read more

Just had home visit from Jason. He was on time, and professional. Again, I was told by phone service false information that a message had been left on my phone, with a time of arrival. Not true. Look forward to excellent care from Jason for the future. Thank you! Double check anything the phone service tells you. Never had a problem with the Doctors here. Above standard. read more

My high recommendation is based on complete satisfaction with My Dr. Now for a period of time that spans the last ten years. The staff is knowledgeable, friendly, helpful, and efficient. read more

Terrible terrible terrible. I made a video call appointment and the doctor showed up late and talked to me for 4 minutes. Very dismissive and would not listen to any concerns I had. Didn't help me with what I needed whatsoever. Prescribed a medication not anything I wanted or asked for. When I asked for a prescription I HAVE I'm just almost out of she refused. 0/10 and I'm stuck in the same place. When it comes to mental health it makes sense why people commit suicide when doctors are so dismissive to problems like this. I hope no one else sees them when they NEED help NOW. read more

I have no complaint about the wonderful Dr. I see nor the pleasant staff. My issue is with MyDrNow. The company will not allow my Dr. to receive emails. So many of my questions would be answered through a simple email to my Dr. But no, this company requires that you make an appointment just so they can bill the insurance company. Even a virtual visit is still billed to the insurance. Get into the 21st century MyDrNow. I like my Dr. so much I come to San Tan all the way from Gilbert. I like to see my Dr. when absolutely necessary and not for issues that could be answered through an email. I don't want tp waste the time of my Dr. nor my own. read more

We had a horrible experience. Rachelle in the front desk was upset ,because my children and I showed up for an appointment.She had to work and check us in. she was not friendly or welcoming at all. She has no customer service and is very rude. read more

This place has great hours and you can be seen without an appointment, but other than that they are horrible. Calling their call center is beyond poor! My daughter was given an antibiotic that she had a reaction to, so we needed a new one. Dr she saw was off the next day so they could not do anything till he returned. (Really!!) we left a message stating she would need a Z pack, because she has had it before and it worked fine. What do you know the new prescription was called in after our 3rd attempt to reach someone. Lets hope she does not have another reaction to this. I am done, I will pay and wait at Urgent care before I return to this place!! read more

I am sure I have Covid, I have been very sick the last few days I have no sense of smell. I came to the office informed them of this and they told me I cannot wait in my car that I had to wait office with all the other clients.. I guess it's true. They don't make money on well people. read more

Always had a great experience being seen here. Also considering them as my new Dr.'s. Everyone from front seat to medical assistant and PA's are very courteous and knowledgeable read more

I made an appointment for 12:15pm And I have been sitting here for over an hour and still have not seen a doctor. Like I made an appointment for a reason so I wouldn't have to sit and wait. I see people who had appointments after me getting seen right away and yet I'm just sitting here waiting and waiting this is not how I want to spend my day . I just want to get in and get out. Get your stuff together my dr now. read more

Do NOT go here. Not sure what this place is but it NOT a Doctor's office that provides care. Brief visit with NP that was charged as a MD visit. Did not obtain all medications ordered after numerous attempts through messages and phone calls with limited / no response. Was told by receptionist that Providers do not take phone calls. Do NOT go here. read more

Really tired of people saying the wait is long. Three times now, I've called and set up an appointment. I've waited a maximum of twenty minutes total. Yea. So everyone complaining, what time did you go? The Doctor here asks lots of questions, answers all of mine, and makes sure I get my prescriptions. I'm trying to find something bad about this place. Once again in and out in under and hour. read more

MY DR NOW - Urgent Care Near Me - San Tan Valley, Arizona

Highly recommend. The front desk staff is amazing. They're kind and friendly. The back office staff is very knowledgeable and kind. I highly recommend Dr cloud. She's kind patient and great with kids. Thank you for seeing us They take walk ins as well read more

Received a c All that I owed $6.12 from 10 months ago. News to me. Why didn't I get a bill? " Because it was under $15.00, but you should have seen that your insurance did not cover your entire bill when you got a statement from them. I don't consider that a bill for the provider and have never had a provider think that was satisfactory billing either. Asked to be provided a bill so I could pay it. As soon as I hung up, received a text message with a bill for $106.12. Called to question and was told I had accrued ten months of late payment fees. He did me a favor and reversed the late fees when I said I would not pay late fees for a bill I was never even notified existed. Very shady billing practices! Do not send bills if balance is less than $15, so you can rack up late fees and then try to collect more? I will never go back to them ! read more

I went to this location just to have labs drawn . I specifically told the tech drawing my blood, that it MUST go to Sonora Quest per my insurance requirements. She assured me that's where it would go. I double checked again on my way out , and again she told me that it would go to SoNora Quest. Just got a bill for $814 from Lab Corp - sent to wrong lab. I called to discuss and told. " sorry... these things happen". Never going there again. Beware read more

I have been a patient over a year now and have been So very happy with how they manage your needs! Very competent and caring!

New to the area. We have three small boys and were having a strep issue. We had our oldest in the back already being seen when we noticed the youngest getting red in the face. They were able to check him in and examine him at the same time. When our oldest was still having problems, we were about to get a video appointment within 15 minutes. We have had really positive experiences here. read more