I've gone to this location various times and for different reasons and every time, my issue was resolved! The staff are friendly and professional and the Doctors/PAs do really listen to you! This facility is always clean as well. I want to mention the wonderfully helpful professionals I've worked with at this location: - Dr. Floyd Trinidad, MD - Cara Harris, FNP - Chuck Militello, PA-C ***The "administrative" process on their iPads can be tedious but oh well! They're thorough! read more

I really wish there were other options for good PCP doctor's offices where I live but these M.D. Now places keep dominating everywhere. I wish they would go out of business. This is a very greedy company and if you miss an appointment or are less than a perfect patient, the office manager will start targeting you. They wanted to charge me my insurance co-pay for an appointment and a $40 paperwork fee to fill out four pages of disability accommodation forms for my employer. I walked out. Doctor's offices should not be charging for an appointment and fees just for the doctor to fill out disability forms. I am an established patient who has been coming to this location for years, and using My Dr Now in general for longer. They have all of my medical records for what I need the accommodation for. There is no reason why I needed to have an appointment and get charged a paperwork fee on top of my co-pay. read more

We love Marie FNP. Friendly and convenient care. Thank you for a great provider. Front office and medical assistant was great too

I had an appointment, at Gilbert Riggs office. Visit went great, I did bloodwork and follow up. I got a call today, left voicemail for callback for Blake x71222. I called again, goes to call center, spoke to Adriana. Issue1: asked for manager, they said callback only Issue 2: asked to get transferred to office direct, said no option Issue 3: called left a couple of voicemails for Blake. read more

My entire family uses this location for our primary care needs. Everyone in there, from the person at the front desk to all the staff that have helped us, have been friendly, caring and professional. They meet our needs for a local care facility. They allow walk-ins. They also can perform blood draws here. We primarily see FNPs. Jamie, Jessie, Elizabeth, Alyssa and Dana have been great. read more

Had a physical there. Did no blood and rushed me through. I complained of difficulty breathing and pain when taking a breath. Did no tests and prescribed me an haler a sleep apnea clinic. 3 weeks latedr ended up in ER . I actually had pneumonia. Provider was rude and dismissive. When I complained person in charge defended the provider. Don't trust your life with this place read more

I think this place is pretty terrific. I can get in on short notice. I can call and get in in just an hour to see a PA. Professional. OK the office isn't a lot to look at. But when I want to get in and see if physician about something this place really works for me. My wife's primary care physician can't see her for at least five weeks, booked up. I can get in here today or tomorrow if I need or want to. read more

My Dr Now - Family Practice Near Me - Gilbert, Arizona

MUST READ - This IS NOT a primary care place. It's another version of urgent care. I was not told this prior to coming here and found out (the hard way) when they denied my refill saying I needed to be seen again to get refills. They did not disclose this to me when I called. So if you are looking for a primary care facility this is not it. Had they told me this I would have continued my search for a PCP but they did not which is my reason for the 1 star review. Now I have to figure out something last minute. My overall experience here wasn't bad but finding out they wanted another chunk of money for me to get refills pissed me off. They told me they were a primary care and could be that without mentioning I would need to be seen EVERY TIME for refills on my medication. Kind of important information to "forget". read more

I can't suggest Dr. Pauline Kupper at Dr. Now Clinic Baseline and Gilbert Rd strongly enough! From the time I walked in, I felt welcomed and cared for. Dr. Pauline's friendliness and care created a safe environment in which I felt comfortable talking to. Her professionalism and skill were clear throughout our meeting. She listened intently, asked intelligent questions, and offered invaluable advice. Dr. Pauline's sympathetic approach and genuine concern for my well-being made all the difference in my experience. The service at Dr. Now Clinic was excellent from beginning to end. Appointments were easy to schedule, the office atmosphere was relaxing, and the personnel was polite and efficient. If you're seeking for a compassionate and knowledgeable practitioner who genuinely cares about your mental health, Dr. Pauline is the person to see. Thank you, Dr. Pauline, for your exceptional care and support! read more

Worst feeling ever leaving this office today. Very rude FNP who was rude and completely unprofessional. I wouldn't recommend this office or Pauline at all, especially if you're looking to be heard. Patrick Lam is better but was unavailable the day needed. Doesn't matter because we won't be back. Thanks for taking my copay x2 to not see me and now fill out paperwork to "request a refund". read more

I came in for a referral and a physical check up. From the start the receptionist was very sweet. Then I was seen by Sonia who was just as genuine. She helped me through getting my tests done and was so kind it made me feel at ease. Then soon after I spoke with Dr. Patrick, he was also helpful and considerate. This was my first time at this location and I was very stress-free with the time I spent there... happy enough to write this review! read more

It was really fast to be seen and they are all so nice. They made me feel really cared for.

Our family loves working with Cara H. We are thankful for all her hard work. Todays review though is for Eduardo & Chasity both consistently go above & beyond when dr stuff happens and we need our hand held. Thank you to the entire team read more

The dream of the owner is to provide family practice to everyone. He has 12 hour shift m - F and 8 to 4 on Saturday and Sunday . He takes all insurances.He even has insurance plan of his own for people who can't get insurance to where they only pay $10 a visit after the initial sign on. Every town needs a My Dr Now. And they have some of the smartest, caring and friendly medical professionals, NP PAs and doctors. Also their medical assistance are talented, funny and cheerful. I read so many reviews people talking about different things like the paint and they just need to get over it. This man has a facility open 363 days a year just so everyone has the opportunity to have a family doctor or on demand care. Not perfect but it's perfect for a community is largest Phoenix and really anywhere. read more

I visited My Dr Now on 10/3, in pain. I was seen by Dr. Jolly. She assured me that my pain was very real and went above and beyond to make my needs meet. She also took the time to share medical advice on how to take care of myself. I went home with a peace of mind on top of being able to receive the care I deserved. Thank you and I am forever in debt to the doctor. read more

Old office reminiscent of south phoenix. Great staff, and friendly nurses.. offices need updating

Avoid this place. Saw Dr Floyd Trinidad. Have had a sore throat for over a week. Took a strep test and was negative. Floyd talked to me for 2 min. Told me he gave me three medications. I was weezing because of my sickness and gave me an inhaler. Not really sure if I needed it. I provided I had concerns of continuing to work because I'm on a phone all day with sore throat and lost voice. Told me I can work and rushingly left the room when I asked to see if he can give me 3 days to recover and fill out fmla paperwork.Did not tell me my diagnosis or tell me what he was prescribing me and why. Usually a doctor provides documentation but did not give me anything. Nurse came in and said my prescriptions were sent to a pharmacy. I had to ask what pharmacy. Overall I felt the doctor did not listen to my concern and did not provide my diagnosis. The doctor was more interested of getting in and out. Worst doctor I've ever experienced. Praying with the 30 dollars of prescriptions I paid for that they will actually help my symptoms read more

With all the comments on this board I wish I saw these comments before I went to the office I went in with my daughter Pais the co pay for both of us and even went in with my updated insurance cards a few weeks later i get an email stating I owe more than 300 dollars and another 700 dollars and I left 2 emails with no response and being on hold for more than 25 minutes trying to talk to someone read more

Cristy Lou rigrish was very very fast I haven't been here but maybe 10 minutes ! Daniella (front desk girl ) super nice !! Dara was very friendly and hard working ! Place is legit thanks again ! read more

I was concerned with some of the less than perfect reviews before I came in . Today was my second visit and I was blessed with the great level of service starting at the front office through the whole entire process. Mary was very smiley Thank you , Dr. Bulah was very patient with my endless questions Lol also Yasmena and the rest of the crew were phenomenal. Finally I found my to go doctor office. Pleaser please keep it up :) read more

I have been going here for over 10 years. I have always gotten great service. Dr. Floyd Trinidad has taken such good care of me and my wife. He truly cares for our well-being. The staff in the front and the back have always been polite and very helpful. read more

This was absolutely one of the best doctor's office experiences I have ever had. I was referred by a coworker who used to work at the doctor's office and my visit did not disappoint. I saw Christy Rigrish as the FNP, and Dara and Daniela were the support staff. Daniela was quick, friendly and efficient. Christy was super thorough and Dara help me to feel comfortable from the moment she introduced herself. They answered all of my questions with patience and really I would have to say this is the best doctor's office experience I've ever had. Thank you so much ladies for all that you do. read more

I am disgusted with the poor quality of care received at this location. They say no one waits more than 10 minutes, well I wasn't seen or put in a room for nearly 1 hour after arrival. They took my weight and temperature within 10 minutes, and immediately returned me to the waiting room. They are clearly overburdened. I currently am on hold trying to get them to re-issue a prescription that has been ordered by my physician, in a form that my insurance will actually cover. And guess what? Since my last visit, the practitioner I saw has left. No wonder. She was burnt out. And since she left, they are telling me I HAVE TO SCHEDULE ANOTHER APPOINTMENT WITH ANOTHER PRACTITIONER. This is insane. Do better. read more

Ok folks.....here's the reality of this location after a first hand experience. Be proactive : if you are a walk in, look around....if there are 10 people in front of you.....just walk out. If the line looks ok, ask how many doctors are working at the moment. That's your second clue as to how long you'll wait. Appt or not....you will wait. BE PREPARED TO WAIT. THINKING THIS WILL BE QUICK IS A MISTAKE. Head over to your local emergency room for a reminder about waiting. If there were a no wait, competant, well staff dr. Office open to anyone without an appt, WE WOULD ALL BE THERE!! Common sense is your best friend! Your next move is to read reviews and figure out which docs are well reviewed and find out when they work. You may need to make an appt at a different location to see that specific doc. All of these tips come from my first appt there for a wellness check in 2018. read more

Rating the company in a whole was hard as I absolutely LOVED my clinic staff. We all worked together to ensure our work day and patient care was rewarding and successful. Between office manager, front desk, the MA's and providers i give it a 5+ star rating. I was sad to leave after only giving 6 months of my time, but it was necessary because of our East valley regional Karla. Talk about a miserable unhappy person. I'd be embarrassed of myself as a person, a person of management, a corporate employee, and a person who should be a leader, but unfortunately that is not what you get with MyDrNow. Corporate is a joke! There is no leadership in the company! They are all a trail of bosses who use their position to intimidate their employees. They should investigate why the turnover is so high! They offer no incentives or recognition to their employees and will easily find a way to fire you instead of find ways to retain their valid employees. No I was not fired. With the hostile work environment Karla created I had to move on in my career with another medical office, which I absolutely love! Karla is by far the rudest, most unprofessional person I have ever met. She shows no empathy or sympathy towards her staff. I was out on a family emergency with my child. I was told I needed to bring in paperwork to return to work. No problem. According to our employee handbook it states discharge paperwork from the hospital is acceptable. I was advised by my office manager that bringing in my child's discharge paperwork from the hospital was acceptable because I was out of work due to her hospital stay. I show up for my next scheduled shift, provide documentation. 6 hours into my shift my manager calls me into the break room to advise me Karla text her and told her to send me home because she would not accept the discharge paperwork from the hospital for my child and that I needed to bring in a doctors release to return to work. 6 hours into shift, are we freaking serious!! To retain my employment I was compliant and provided requested Dr.'s note. I contacted Dr Zamani as well as Hailey and Stephanie Cook via email, as I was advised to do so, informing them of the situation and my complaints I have with Karla and how she has treated me since the first week of my employment. Why there was an issue, I have no idea as Karla and I have never had a conversation or disagreement. She just didn't like me, for whatever personal reason. It gets better....I have witnessed Karla speak negatively about staff to other staff. I have witnessed Karla threaten to fire a team member due to her having seizures, stating she was a liability! Are we freaking serious! You can NOT fire someone for a health related issue! Granted she could let her go for some random reason, but that is not what SHE said! Thankfully said girl quit mydrnow and has moved onto another medical practice. Karla has also made racial remarks to me. All issues addressed to corporate. Stephanie Cook did call me, unfortunately I missed her call; however I did call her back leaving multiple voice messages with no response. They just basically threw my issues under the rug. Like I said in the beginning. The clinic staff is amazing, I consider them family and I miss them dearly, but corporate is the ultimate circus! Pros 12 hr shifts. 3/4 days on 3/4 days off, only downfall is they aren't always back to back. Great clinic staff. Pay was ok. Cons Karla! Corporate! Ugly blue and yellow scrubs! No incentive. No recognition! You get an ugly cheap jacket as your "Christmas bonus" What a slap in the face Dr Zamani! Your clinic staff is the reason you're business is successful!! read more

Went in for check up because I wasn't feeling good, the staff was nice but extremely unprofessional. One nurse was telling me that she doesn't like it there and I needed to get her a job at my work. I left a urine sample that needed to be sent in for testing and they called and said that they threw it out so they needed me to come back in for another one. At this point I was in extreme discomfort and needed to go get my prescription from the pharmacy so did not want to go back. I recommend the Chandler location instead. read more

I found this place by going to Zoc Doc....I know, I know, shame on me for not checking Yelp first. Anyway, I didn't really get the family doctor feel from this place. It seems more of like a walk-in clinic than anything. I recently moved to Chandler and am searching for a new primary care physician. Sadly, this is not it. The first issue I had was when the woman checking me in tried to charge me $35 for my co-pay instead of $20. When I questioned it she kept insisting that it was right, despite that my insurance card says $20. I immediately called my insurance company and also logged into my online account to show her that it was $20. She wound up voiding the $35 charge and running my card for $20. Pretty annoying! If they can't even read an insurance plan correctly, they're probably in the wrong business. Next came the doctor. I'm not sure why I waited for 15 minutes when my doctor was sitting at the desk outside the door...but when she finally came in to look at me she did so with a puzzled and confused look on her face. I went there to get a mole checked as it was inflamed and red. She touched my neck with latex gloves (despite my latex allergy, which I noted on the form) and just wound up prescribing an anti-biotic, which I did not fill. Basically, all I wanted to know if it was cancerous or not. This place is good if you're looking for a walk-in clinic that's open late...and if you're suffering from something common. read more

+ Close to my house + I was in a lot of pain and the front desk was sensitive to that; even told me she would come to me if it was hard to get up + Technology savvy - I love that my questions were on an Ipad and gets uploaded to their database + I felt I was seen quickly since I wandered in off the street and it's not technically an _urgent care_ + I don't feel like I had to wait too long between triage, urine samples, consultations, some meds, my script, work note, and getting the prescription called in read more

VERY VERY DISORGANIZED. Not only have I had trouble with referrals but other PROVIDERS telling me they have trouble with MY DR NOW. They leave lab results and follow up medical records in the fax machine for weeks before organizing them in clients files. At least that is what happened with my files. Wait time is forever. My appointment was at 12:15 and I've been here since 12. I haven't been called in yet so that wait time is still growing as of now. I have to find another provider after this appointment. I can't deal with how disorganized The last time I was there to do a follow up on a sleep study, they didn't even have my results! It was sent in a month ago from the sleep study facility. The MA actually asked me if I called confirmed to see if the results of my study came in. Like shouldn't you know?! Did you guys not look at my chart?! Isn't it your job to check to see if all my paperwork is there?! It's unprofessional and I'm just done with this whole corporation. read more

I went back to this clinic again, and was so pleased that I did. I found the physicians and all the office staff to be pleasant, kind, patient, and all around understanding through the whole task. I have been here several times and I always ask for Cassandra McLaughlin, and try to go on days she is there. She is calm, thorough, funny, & completely wonderful. When you have a family full of health issues and you want someone who can really help - you want My Dr Now! read more

$120 additional charge if you fall outside of their narrow normal hours. Big time scam. Avoid this place.

I had a great experience. I am young and was nervous about going to the visit. The receptionist was very nice even though the clinic was very busy. The medical assistant was friendly and helped calm my nerves. The NP Cassie was great and took her time explaining what my concerns were and how to solve them. I would go back and recommend the clinic to my friends. Jordan Harris read more

This place is ridiculous!! Went in to get lab work done and the front desk person says my insurance was terminated in 2020. My insurance card was pei ted in January of 2021. She just tells ""I don't know" I call their call center first person not helpful at all. Call back and get another person and they figure out what the problem was and says I am good. I go back in and ask for the guest wifi and i am told it use to be xxxx but not sure if thats correct. because it changes all the time and they never tell anyone. Guess what it was wrong. ‍ The beat thing about this place are the hours if you are in a pinch. I will do whatever i can to not come back here. I wonder what their patient retention is. Its gotta be super low. read more

Took my daughter for covid testing back in 2021 per school policy kids who were exposed they couldn't return to classrooms until the test is negative, at that time insurance paid anyone who tested for covid.. well almost 2 years into it i get bill i owe them $106.20 stating i saw a doctor on Sunday and Insurance wasn't covering rest...Keep in mind I didn't even see a doctor it was covid test "ONLY" such a scam.. read more

Super easy check in. Quick and concise evaluation. Very friendly and inviting staff! Thank you for a great experience!

Last Wednesday, I had an appointment to have a scheduled Dr exam. I saw Cara Harris FNP. Prior to my exam, I was seen by Regan Davis RMA. My receptionist was Kailyssa Howard. The care I received was fantastic. Between Dr Cara and Nurse Regan, they addressed each of my medical concerns. It was a very positive experience. read more

My wife has been going to this location for a couple months now and we couldn't be happier with the care we receive. All the girls are just absolutely delightful. She has seen more then one provider and she never feels like she has to inform them about what is going on with her health, they already know. Sarah, Cassie, Cara are the best doctors out there. Don't get me wrong there is a wait when you come but what doctors office doesn't. They are worth the wait. If you need a primary care doctor you should really consider them. Cece and Courtney are so pleasant, they both made us feel so welcomed. Thank you for being here to help my family. read more

Went here to have a follow up appointment. Dr was inpatient, short and rude. The office is dirty and the team is unprofessional. Will not return. A red flag should be the two hour wait time on the phone. read more

This is a poor excuse for a medical practice. I requested a yearly physical and spent a good deal of time on their tablet answering screen after screen of questions. After waiting about 30 minutes, I was taken back to a PA who read me every single question, listened to my heart/lungs for two breaths and that was it. Not a physical, not what I requested. But it gets even better. For this "checkup" and getting a blood draw, I was charged a total of $631.22. When I called several days later to get my lab results, that was another $318.98. Both times I called to get my prescription refilled, $318.09. Granted, my insurance did pay part of this but I would have saved a lot of money had I paid cash. To top it all off, it took them nearly a year to send me a bill. I really couldn't recommend this place for anything more than a very minor injury or infection. read more

I love MD NOW-this Primary care Office (Elliot and Alma School) always goes above and beyond to help patients! I have had nothing but very positive experiences with the staff at the clinic and recently with the Patient Svcs Dept too! I had another super encounter with MD NOW when the imaging facility I have had scheduled for an MRI, called again to cancel (2nd time) Seems they cannot seem to get a handle on the referral process with the insurance company. MD NOW is the PCP office that I can count on to be sure the issues encountered with other providers and facilities are resolved and result in an outcome for the patient that goes above and beyond! Tim Thomas is the Patient Services Representative with MD NOW that deserves this 5 star rating! He reached out to the provider's office to get my issues handled. And then he actually called me back to let me know that he has Lee from their Patient Care Coordinator team set to begin working on it! When other companies and offices promise customer care , they rarely show up to provide, not here...They ROCK! THANK YOU! read more