I have to start off by saying, had I written this 4-6 months ago, the rating would be closer to a…read more2-star, but Management has taken feedback seriously and been working hard to hire new staff and improve the quality of their products. The pandemic hit this location pretty hard and they struggled to keep staff from leaving and taking advantage of Maine's unemployment benefits resulting from COVID. I can't hold that agains the General Manager, but it did impact the quality food being put out and made it difficult to keep up with the demand and traffic they got from customers. I used their survey opportunities, after several purchases to raise some concerns around quality and speed of product delivery. I got a response and an apology letter from the GM. To go to that length to address a customer's concern is admirable. Since then, they have been able to get staff to stick around, the food quality has gone up and the service time to getting the final product has greatly improved. I believe the drive thru still has areas of improvement because it still is a bit on the slow side, but I am confident that will improve. I do have to give props to an older worker who recognized I was lactose intolerant when I asked her to remove cheese and avoid a dressing for a salad I had ordered. She was quick to point out which options would best suit my dietary needs. Overall, I am basing this review of the last several interactions I had following the lockdown and the fact the GM took the time to respond to my survey responses and address some of the issues I had raised. I applaud that.

New owners places disgusting I wouldn't go there if my life depended on it the floors were gross…read moreand nothing was clean

This is the only Fast-food restaurant in the Jay/Livermore Falls area. You would need to travel 20…read moreminutes to Farmington, 35+ minutes to Augusta, or 35+ minutes to Auburn to cross your next McDonalds. They have improved slightly from a customer service standpoint, but their order accuracy continues to be challenge for them specifically in the drive thru. I would say 1 times out of 3 they don't get the order correct. It's usually with the burgers as my thought is they mix it up with the next order. I would order a quarter pounder without cheese and I would get a cheeseburger instead. Quite the downgrade but still paying the quarter pounder price. I don't see the mistake until I get home and I don't feel like going back out. If you use a Credit card, they don't always offer a receipt when you pay and that tends to be the times when my order is screwed up. I am hoping its a coincidence, but the more it occurs the more it feels like a business practice.

"My experiences at the Jay McDonald's have been consistently terrible. The general manager, Donna,…read moreis hostile and disrespectful to both employees and customers, creating an overwhelmingly toxic environment. Multiple people have quit and walked out because of how she treats others. The store itself has serious operational and cleanliness issues. The equipment is not cleaned properly, and mold has been found in the machines. Furthermore, food tampering and intentional order mix-ups happen regularly. Given the poor management, the toxic and unprofessional atmosphere, and the hygiene concerns, I would strongly advise avoiding this location--especially if you have children with you. If you are looking for a much better experience, go to the Farmington McDonald's instead. The staff there treats customers with dignity and respect, and their general manager is fantastic.".

Exceptional McDonald's. You read that right! I don't usually go high, with fast-food. But stars are…read moreproven. This McDonalds on a quite busy Main Street in Farmington, ME is the perfect location and franchise. No line during dinner. The staff was the kindest, friendliest I have ever come across. I told them too! The sandwiches and sides, were made to be seen and eaten, put together by employees who knew what they were doing. Awesome McDonald's. Zero problems. Clean. All love! Powerhouse McDonald's location, even late at night. Best staff of any McDonald's, ever. Friendly. Polite. Courteous. Kind. Helpful! Way to go! Review: 5+

Justice the manager was exceptionally friendly and accommodating. Place was neat and tidy . Food…read morewas typical McDonald's . Would go back in a heartbeat!

The food & service are very good! The restaurant is neat! The waiters are pleasant & helpful!read more

First off food took 30 minutes of waiting in the store after waiting 10 minutes outside some of the…read morefood was missing and the things asked to take off the food never was fries were so salty I couldn't even eat them and the drinks were completely flat

Staff were very friendly and burgers were out quickly!! Place was clean and well keptread more

My fiancé and I went to eat there before going up north. He got really sick after eating there. We…read morewouldn't recommend going there

They are always giving great customer service even when it seems hectic. They all work as a team…read moreand a quick steady pace.

Yesterday last night I got McDonald's and it was good,but I would like to have straws to maybe…read moredrink my damn drink but they think we use spoons to drink shit I'm mad now so instead of McDonald's it should be called Mcfurious.

Best lunches in town. The owner is usually present and always pleasant ive been coming here…read moreregularly since I was a teenager and hope to keep doing so! The inside is a bit dated, but if you know anything about the best places to eat, they dont need to be pretty, just tasty and this place hits the spot.

**This is an update from previous review left 2 years ago**…read more This is my first time back to this establishment since I wrote a 1-star review nearly 2.5 years ago. I have to say that their food quality and quantity have gotten MUCH better. It's still americanized Chinese food so to expect 5-star dining is an unrealistic expectation. The staff is friendlier and understanding of food allergies. The to-go dishes are taller allowing for more food to be stored. My family and I ordered the General Tso combination plate, the steak low mein combo and the Szechuan chicken combo. Additionally we ordered crab Rangoons and egg rolls. The rice was cooked well, my wife thought it was a bit crunchy for her, the general tso chicken was cooked well and the flavor was good. My son did not complain about his Szechuan chicken, oh and my daughter had the sweet and sour chicken. My wife said the crab Rangoons were a bit on the sweeter side, but they satisfy the craving for them. My daughter loved the egg roll and she typically does not like egg rolls. Overall, I am impressed with the improvement in quality, appearance and quantity. They are still not my local go-to, but if we are looking for something quick and don't want to travel 35 minutes to our favorite Chinese restaurant, they have earned my business back after losing it 2.5 years ago.

Amazing people and Awsome food have eaten there 4 times…read more Always perfect the way I like it

Excellent Mexican style cuisine. Super good burritos and quesadillas. Awesome food truck!read more

I have been a loyal Popeyes customer for over 40 years, which makes writing this review especially…read moredisappointing. We specifically ordered non-spicy chicken, yet we received a mixed order. My youngest took one bite and was shocked because his piece was spicy. My husband, who regularly eats very spicy foods like General Tso's chicken, actually had to peel the skin off his chicken because it was so hot. That's simply unacceptable when a customer orders non-spicy. The "Cajun Rice" was another huge letdown. I don't know what happened to the recipe, but this is not Cajun Rice as longtime Popeyes customers remember it. It lacked the flavor that made it a favorite for decades. The chicken itself was just as disappointing. The skin wasn't crispy--it was hard. Several pieces looked like they had been fried twice. The coating was dry, overly dark, and unpleasant to eat. The one bright spot was a young woman working there who was incredibly polite, friendly, and courteous. She provided excellent customer service, and I don't blame the employees. They appear to be doing the best they can with what they're given. The responsibility falls on management. They need to step up and bring this restaurant back to the standards the Popeyes name is supposed to represent. As someone who has enjoyed Popeyes for over four decades, this location should be embarrassed by the quality of food they are serving. We drove nearly two hours for medical appointments and thought stopping here would be a nice change. Instead, it was one of the most disappointing fast-food meals we've had in a long time. Sadly, after this experience, I don't expect we'll be making the trip back.

Waited an hour for my food. Got a refund and left. There's no reason for it to take over an hourread more

Excellent food, the nicest staff! If you don't find what you're looking…read morefor just ask and the next time you go in it will be there. So accommodating.