Leo is the best! He's always ready to help and is incredibly patient when answering questions…read more Marcel, another associate, was also very kind and extremely helpful. Even when Leo wasn't available, Marcel made sure I was taken care of and left happy. Overall, the customer service here is outstanding!

Total Scam - Stay Away!…read more Verizon's advertising is completely misleading. They make the deal sound amazing when you talk to a rep - saying things like you'll get a free phone or just pay $2/month after trading in your old phone. They promised I'd get full credit for my trade-in and barely pay anything. Sounds great, right? WRONG. Once I signed up, they forced me to switch to a more expensive plan, locked the phone for 3 years, and charged me double what they said. The credit for the trade-in is not applied the way they promised, and I'm now stuck paying way more every month. What they say verbally and what's in the contract are completely different. This is dishonest and deceptive. I feel tricked and regret switching to Verizon. Don't fall for it!

This husband and wife duo are an amazing team! Within less than an hour, my screen and battery for…read moremy iPhone 8 Plus were replaced. I had anticipated having to pay much more than I did. And, the turn around time was so much faster than I anticipated. I HIGHLY recommend this place for anyone in need of technical assistance for their phone or computer.

The backside of my iPhone needed repair twice. Both times after getting repaired with them it…read morecracked big time after the first drop. Now I also have battery and sound issues. Find someone more experienced.

I brought my iPhone 13 Pro Max to get repaired due to water getting inside. Abu was kind enough to…read moreexplain the damage to the lcd screen and did a good job replacing it in 30 minutes. He mentioned that repair is covered with 45 days warranty should I have any issues after the repair. Thank you for helping.

I brought in my Samsung Galaxy S10+ to Abu for an EMERGENCY! It would not turn on and when it…read morecould it said the motherboard was crashing. Abu was quick and efficient to let me know it would be a 2 day job to further investigate. He quoted me a price that i was not comfortable making and instead helped me recycle my old device. His transparency in regards to pricing and difficulty of work was well worth the my time.

Worst experience ever, I went in today to upgrade my phone, I waited 30 min to be handed off to a…read moreyoung Hispanic girl with big square glasses wearing a hoodie. Rudest interaction I've ever had. She grabbed my phone out of my hand trying to gain access, she was the rudest wet blanket I've ever encountered. She also spoke to me like I was stupid. She obviously hates her job. I left and went to another location and had a wonderful and easy experience. Won't be back to this location at all

i've had my screen protector replaced at at least two different Verizon stores over the past six…read moremonths and this one arbitrarily says they don't honor that. What am I supposed to do? Call every single Verizon store to see which one does and which one doesn't honor my warranty? They said they don't do it because they're a corporate store. What the hell does that even mean, I have a Verizon phone. Are you trying to tell me a private service is selling me Verizon phone service?

BEWARE, SCAMMERS, STAY WAY of this store, I left my phone here to replace the back of my IPhone 13…read morePro Max and I was thinking that being part of assurant and it was a reputable company I didn't going to have any problems. When they replace the back plate, they messed the flashlight of the phone, so for second time I left my phone in the store to fix the issue they create. First red flag, the edge of the phone on the back part was with scratches and marks all over I imagine when they they replace the back the first time, the manager or person in charge of the store told me that he will fix that this time. So they proceed and open the phone and did the repair for the flashlight. After a couple of they the phone was "ready" and apparently everything was working properly until I try to pay with apple pay or use the wallet ( the sensor for that wasn't working), then went to a concert try to use the phone as a ticket no working, went to the store for the third time, he told no worries sorry for that and bla bla bla. They "fixed" and when they gave the phone back the sensor was not working. Fourth time to the store to fixed that but this time was worse. The person that was working in there was fired and they told they will take care of the problem. Today when I try to pick my phone after being in the store for 5 days. He told me the technician told him that was a problem with the mother board and if I want to fixed will be $150 for a issue they create. Basically I spent $160 to replace the back Cristal of my phone and I need with a phone with scratched, a messed up mother board and scratches all over the edge. STAY AWAY OF THIS SCAMMERS

Really good communication and interactions! Fixed my iPhone 12 Pro Max screen in about 10 minutes…read more Highly recommend this location to anybody who is needing repair.

Brought in a CPU and really thought it was not going to be salvageable as it had multiple problems…read more Jaden took it and worked wonders with it. He explained what they found, how much it would cost and a time frame. Ardent provided us with a great deal. I would like to give a huge shout out to this company. We have used Ardent many times and have always been very satisfied with their consistent work performance. They are honest and reliable. Traits that are not easily found anymore. Thankyou guys.

Awesome service , explained everything and had great prices , will be back! Got my Samsung done at…read morea good price and under a day.

My ear speaker on my iPhone stopped working a few months back, yes you read that right. So for the…read morepast six months I either answered my phone on speaker or if I couldn't trust what you were going to say I sent you to voicemail. So I used the "project" tab on Yelp to request a quote to see how much it would cost to fix. Ben at Intouch Wireless was the first to respond. Ben did not offer the lowest price but I chose him because of his detail answers and how quickly he responded to my questions. I showed up a few hours later when I got off work. Ben greeted me and was super friendly. He tested my phone before working on it to ensure I was correct about the issue I was having. He told me it would be about 30 mins to finish the repair. He was done with my phone within 20 mins. He tested my phone in front of me to show me it was working correctly. I really like how engaging Ben was and how he took the time to answer my questions and not over charge me once I showed up in person.

Love this place. Ben is very sweet, friendly, knowledgeable, and took the time to explain what…read moreneeded to be done. The repair always done timely or earlier. The prices were very reasonable, and I really appreciated the honesty and great customer service. I have had repairs done on both iPhone and iPads so highly recommend to anyone needing phone or tablet repairs -- they truly go above and beyond!

I went here to get my iPhone XR battery replaced. Repair service by Aun was fast! I set an…read moreappointment ahead of time but they also do walk ins. A week after the replacement, I had trouble with the touchscreen. He replaced it for no charge at all. Stop by here for quick phone repair ‍

Horrible brought in phone because it wouldn't charge. Paid diagnostic fee. They said bad mother…read moreboard I said fine replace it. I pick up phone I asked if they replaced motherboard he said no they fixed it but now my screen is broken. They charged me full price for a motherboard and tried to charge for a new screen. Later called and said they would do it at cost! Nope would not recommend anyone take their phone here for fixing or repair!

If you want a phone plan while in Katy Mills, this is where it's ATT…read more Every time we go into the mall in Katy, Barbie talks about changing from Verizon to AT&T, so we've been in here a couple of times to ask them about changes and what kind of pricing - challenging them to make an offer. They seem friendly enough but we have yet to actually make the plunge or take the plunge as they say. Whatever it is they say, we haven't done it yet. But we've done "it" yet. A lot.

This phone service is terrible the employees at the store couldn't help with a single issue that's…read morewas caused on their end, we went in for help an all they could tell us was that we are paying for a phone an insurance on it that doesn't work an stuck like that, the guy was extremely unprofessional and rude his attitude was complete shit I don't understand what's the point of a phone service when they can't even help you an just say your stuck paying for what doesn't work an the phone is only a month old I got it a month ago and it's already not turning on having battery issues, hands down go to metro they are the best phone service I have ever dealt with metro would never act this way!!!!!