I have serious concerns relating to MW Contracting and its owner, Matt Willoughby, due to the unacceptably poor quality of their work. I paid MW Contracting nearly $9,000 for a complete bathroom remodel, which included the installation of a Schluter shower system. Shortly after the installation, I noticed that some of the grout lines on the shower floor were turning black. Despite MW Contracting's attempts to re-grout a few small areas, the problem persisted. In an effort to rectify the situation, I reached out directly to Schluter, the manufacturer of the shower systems, especially since Matt Willoughby had highly endorsed their product as reliable. Regrettably, instead of addressing the issue constructively, Matt became confrontational during our phone conversation. The Schluter consultant's report outlined deviations from industry standard guidelines. It clearly indicated that the shower floor tile had been improperly installed, sloping away from the drain and causing water to pool rather than drain properly. Consequently, I am now forced to squeegee the floor after every shower to prevent mold growth. **Summary of Schluter Report:** Based on the report and photos, we noted the following deviation from the Schluter®-Shower System Installation Handbook and industry standard guidelines: The Schluter®-KERDI-SHOWER-T and shower floor tile assembly were pooling water. The inspection report and photos show that in some areas of the shower floor tile assembly, water was pooling away from the drain, indicating the tray was not even and level or the tile was installed sloping away from the drain. The KERDI-SHOWER-T shower tray needs to be installed on an even and level substrate to ensure the pre-sloped tray can evacuate water toward the drain assembly. read more

Patrick Middleton has been known by me for 15 years. He played high school baseball with my son Joe and went on to spend 4 years in the Marines. It was a surprise to me that he had recently become a contractor. He had set up a business with a partner and named it MW (Middleton & Williams) Contracting. It was an odd coincidence that my son, Joe, suggested I enlist Patrick to take over the installation of the flooring in our home. My wife and I were in dire straits with the flooring. We had stripped all the old carpeting from 1200 square feet on 2 floors of our home and pulled the molding from around all the walls. We purchased a pallet of vinyl flooring from Costco and engaged a contractor who specialized in flooring. Unfortunately, this contractor was not up to the task. After arriving late and leaving early the first two days on the job, he abandoned us. My wife and I had checked into a motel with our dog to give this contractor an undisturbed work area. We had moved every large piece of furniture in our home to make way for the flooring. Our home, to put it mildly, was topsy turvy. When the contractor pulled out, I had a sense of doom. We put out an emergency call to friends and family for names of contractors who could step in on immediately to help us with our dilemma. Enter Patrick Middleton. I have to admit I was a bit hesitant to hire a young man who I had known only as a teammate of my son in high school 15 years earlier. I wanted a competent contractor who could provide professional quality service. I knew Patrick as a high quality and responsible person in my previous acquaintance, so any question of integrity or character was already resolved. When Patrick and his business partner showed up to assess our disaster area that our home had turned into, his competence as a contractor was quickly established. He went about assessing the needs of the stripped flooring, looked over the materials we had on hand, and gave us an overview of how he would pick up where our initial contractor had left off. I was very impressed. My wife, who had also known Patrick for 15 years but never in his new identity as a contractor, was also swept away with the confident professional competence Patrick displayed in his plan to rescue our flooring installation. Patrick gave us a quote and we accepted immediately. Patrick and his partner showed up on time and went to work immediately. I knew they had other commitments, but they worked us in and made steady progress. They connected the unfinished work of the previous contractor and my feeble attempts to get something done, and made our home flooring start looking good. It got better as they worked through. The difficult transitions from the easy planking in a rectangular room to the odd angles and small adjustments in doorways were completed with complete skill. Every day my admiration for the competence and work ethic for the two partners of MW Contracting grew. They were clearly were determined to provide us with total satisfaction. Our ongoing communication was seamless. every promise made was a promise kept. They were respectful of our household, including our 90 pound lab who often wanted to join them. In the end, my wife and I were overjoyed at the inset and competent skillset of Patrick and his partner to complete our flooring in difficult circumstances. I'm sure Patrick and his partner will be a great success in his new endeavor as a contractor and will soon be in huge demand. Contact him now while he still has time available as a a hungry newcomer to the contracting business. His contact number is (360) 865-7983. read more