Went to get my lashes done a few days ago. Terrible experience to say the least. She had no personality and was not nice. I asked for 3D which I did not at all! I like the full and all I got anything but that! The next day the lashes are falling out! Like literally.. She claimed the reason was because my eye was twitching! I sent her a text message nicely asking if she can fix it. She did not reply for three days. Finally she said NO. When I told her at this point I was gonna review her and she said "GO AHEAD! This is UNPROFESSIONAL to say the least! I can go on and on.. just rude! read more

For the first time getting your lashes here there's 50% off any lash style! So of course I had to take the opportunity! It is a beautifully clean and welcoming environment, and COVID regulations are in check. I wasn't sure what to expect but I was so taken aback by how gorgeous my lashes came out! I felt so beautiful and I couldn't stop staring at myself. This is a photo I took when I got home- my lashes made me feel like I deserved to be on a magazine cover! By taking very good care of my lashes (since this is not my first time getting lashes in general) 3 weeks later and I still look like I have a nice full set! Normally without the 50% off the cost for lashes is a little pricey for me, but honestly I think it's money well spent! Hoping to go back for my birthday! read more

Muzi Lash Studio - Lashes - Eyelash Service Near Me - West Hempstead, New York

Lashes didn't last went back after theee days to have them fix it and they still didn't last. Someone else posted about the issue as well. They are very clean and professional but the product doesn't last read more

Muzi Lash Studio - Eyelash Service Near Me - West Hempstead, New York

On Friday April 29th, I decided to try a new eyelash extension studio. I chose Muzi Lash Studio. I was one of two customers in the establishment, yet they catered to me in a very rushed manner and with attitude. The lash technician was rough on my eyes, and didn't take my concerns into consideration when I informed her. My eyes were extremely red and puffy when the process was complete. I have gotten my lashes done with my regular lash technician every month or two for the past year. Therefore, I have experience with lash extensions. Redness or puffiness of any kind, which I rarely experience, usually lasts for only an hour or so. I paid the lash technician, even tipped her, and went home. Over the next few days, the redness and puffiness became more severe. My family members and even strangers asked if I needed medical attention. As a contact lens wearer, I did not immediately assume that my eyes were red and puffy because of the lash extensions. I removed my contact lenses and applied eye drops throughout the day to see if the condition of my eyes would improve. On Tuesday May 3rd, I woke up and my right eye was severely swollen. I could barely open it. The lash extensions were the issue. When Muzi Lash Studio opened at 10:00 a.m., I called the establishment over 12 times between 10:00 a.m. and 1:00 p.m., and received no answer. My call was finally returned in the late afternoon. The lash technician informed me that her car broke down, and asked if I could come in another day. Although I was in pain, I remained understanding of her situation, yet informed her that I needed the lashes removed immediately because of the seriousness of my eye condition. She told me to meet her at the lash studio at 2:30 p.m. I showed up on time, and was met by two employees, one older and one younger, both of Asian ethnicity. I was the only customer in the establishment this time. I informed them that I wanted the lashes removed, a refund, and the name of the eyelash glue. I had clearly suffered an allergic reaction. Unfortunately, I was given the same hasty and distasteful treatment. The employees could visually see the swelling and redness of my eyes. Yet, the lash technician was just as rough with her removal as she was with her application. When I was voicing my grievances, she told me to "be quiet" and "stop talking." She claimed that me speaking was interfering with her ability to remove the lashes. We had several arguments throughout the removal process. When the removal process was complete, I asked for a refund. The lash technician was on the phone when I made my request. She counted the money and placed it on the counter without making eye contact. I signed a document acknowledging that I received a refund, which I had no issue with. Throughout the removal process and after its completion, I asked the lash technician multiple times for the name of the eyelash glue used during the initial application. She went from ignoring me to refusing to provide it due to "store policies" which she declined to elaborate on. During the removal process, she even moved the eyelash glue from my range of view when I attempted to look at it on my own. After consulting with my mother over the phone in a nearby sitting area, I decided to call the police. I never insulted any employees or the establishment itself. It was my right as a paying customer to be aware of the product which caused an allergic reaction for my own personal recovery. The women ignored me the entire time I was on the phone with my mother. Once they heard me place the call to the local police department, the lash technician wrote the name of the eyelash glue on a shred of loose-leaf paper and slammed in on the table in front of me before storming off. The older woman then approached me and said "You have something here..." She was reaching towards the top of my hoodie, which I was wearing throughout the lash removal process. I respectfully told her to not touch me, and used my phone's camera to look at myself. The lash technician had placed the dirty lashes she removed from my eyes on my clothes as opposed to on a napkin. During the removal process, I remember feeling utensils drag across my hoodie. I assumed it was accidental, but it was clearly intentional. I felt extremely disrespected. The two police officers who arrived at the scene were very understanding. They sided with me after I explained the situation, and offered medical assistance. The women tried to paint me as problematic, yet went back and forth with the officers for almost 20 minutes when asked to verify the name of the eyelash glue. I am disgusted that it took police reinforcement to gain respect as a customer. Following this experience, I had to see an optometrist and take time from work in order to recover. I would not recommend paying for services from Muzi Lash Studio. read more

Muzi Lash Studio - As shown, my eyes are red and swollen, and the eyelash extensions were placed on my clothing. - Eyelash Service Near Me - West Hempstead, New York

Every time Muzi, her Chinese name, does my lashes they are perfect. Lan, her American name, is clean, quiet and a very hard worker. She does most appointments by herself these days. She had an assistant but there were too many complaints about her so she's gone. Maybe this is who these one star reviews are about. As anyone who has extensions knows, it's a long process, so no rushing in or out as I've been in other salons. It's a little bit of a drive for me but I'll keep coming back. read more

Love the service and quality of the service that's provided. Love the curl and how long it stayed ！！！！！ read more

the place is nice and neat & the workers are sweet. problem is, their product isnt good. i did a 60pc d curl natural classic set and right after i left, more than 15pcs came off. they dont look natural at all and ive never experienced bad lashes like this. i won't be coming back. this is a pic ONE WEEK after getting my lashes done: i can't make them go straight or anything. read more

Muzi Lash Studio - Eyelash Service Near Me - West Hempstead, New York

First off, I'm revising my review. Almost every 5 star review u see from here is fake... They offer a huge discount if u show u posted a 5 star review. So now for my ACTUAL REAL review.. terrible. just 0/10 would recommend to a friend. It takes TWO HOURS for a fill in. yes, a two week fill in, not a fresh set. Its 2 hrs of absolute pain. I dont know if its the glue they use or what but my eyes were sooooo bloodshot for days afterwards and that never happens to me. My eyelids and eyeballs are literally sore. They never properly place the tape under my eyes causing EXTREME discomfort and leaving red marks under my corneas for days. and they get snippy when i ask politely if they can move it. my experience today prompted me to change my fake review to a real one... the lady refused to remove the under eye tape even when she was done with that eye so the whole time it continued to stab me. then at the end there was a lash glued to my actual face they had to scrape away. then she just handed me a mirror and walked away. the lady at the counter asked me if i wanted to tip.............. LMFAO for two hours of excruciating pain, red marks in my eyes, and an eyelash glued to my FACE??? and honestly a possible eye infection? yea sorry not happening. beware and stay away from here if u care about the health of ur eyes. update: reply to management: thanks for your irrelevant reply- my eyes are magically fine when I get them done at other places so that leaves me to think this is a YOU ISSUE and not one on my end. i recommend you get better at your jobs and cut the sassy replys. also whats UNPROFESSIONAL is ignoring a client that tells you repeatedly that theyre in pain. thanks have a great day read more

I got my lashes done about a week ago and they still look great. A few has fallen but it really doesn't show much of a difference. The studio is immaculately clean and service is super friendly. Highly recommended! read more

Muzi Lash Studio - Eyelash Service Near Me - West Hempstead, New York

They do a great job not over priced. I definitely recommend. I found them on Groupon so see if they still have that offer available there, only $30 for a classic set. read more

I would give them zero stars if I could. They do not honor Groupon coupons even though the customer is in complete compliance with Groupon terms. It's no wonder on a Saturday afternoon all of their tables were empty. Too much competition for a customer to have to drive to the location and not be taken care of. read more

Her shop was very clean and COVID safe. She did I great job and I would recommend her to my friends . I would definitely go back.

I decided to get my lashes done for the first time and for my birthday. The staff were very welcoming and accommodating, I was so comfortable while getting my lash extensions that I fell asleep. It felt like a calming hour at the spa, and my lashes came out looking so beautiful. I definitely recommend them to anyone that is looking to try lash extensions for the first time! read more

Great place! They always make my lashes look good and they last a long time! Very cute when you walk in and the people there make you feel very comfortable. Would definitely recommend read more

I got my lashes done during this Covid time and I felt very safe. Muzi lash studio is very clean and she takes precautions to make you feel safe from Covid. My lashes came out so beautiful I bought my daughter back the next day to get hers done. I will definitely be recommending her to my friends.. Thanks Muzi read more

They have the best high-quality lash extensions. I've been coming here since February 2021 and their services are amazing. I recommend all my friends to come here because they love how my lashes look.If you come to thetudio to get your lashes done you will not be disappointed. read more

I found the deal on Groupon and I was so relax when she did my lashes I called the same day and she could fit me in on Christmas Eve which is a big deal. She stayed late to take extra customers because she didn't wanna disappoint anybody. Definitely coming back 100 stars!! read more