Ive used a small credit union that was bought out by MSCU. Ive been more than happy with the service I receive there. Everyone is very friendly. I use MSCU as my primary bank and never been happier with them and the service received. read more

I was a member for more than 25 years, until things changed. I felt they were very responsive until things changed. Did they get too big? Certainly they became impersonal. Didn't matter at all to them that I had been a long time member without any problems. I had had several car loans and a mortgage. My daughter, not me, missed a credit card payment because of trouble signing on the their website, and being reassured by them by telephone that the payment was made. This has lowered my credit score by 30-40 points for years. On another note, they gave me detailed information on another member's accounts by accident. read more

I used them for a few years and THOUGHT they were on my side. Ends up that I got five overdraft charges on my business account ($187.50 total - OUCH!) due to a simple error I made during an online transfer. They were not friendly and rather demeaning when I went in to explain my situation; so I left for good. I closed all four of my accounts with them and it feels GREAT!! I am happy to take my business elsewhere... read more

I have banked at MSCU since 1987, used them as my Primary institution, have Cash back checking where I earn $6 a month, use surcharge free ATMs and to qualify just need to use debit card as pin less for 12 transactions per month, have a direct deposit or ACH and e-statements, not hard to qualify if you use a computer. I have also used the 2nd Mortgage product which was a nice low rate and I love my Visa Signature Card, earning 1.5 pts per $1 that I spend on any retail purchases. I qualified for a 20,000 bonus pts by spending $2,000 in the first 3 months which I redeemed for $200 cash and was given 0% on purchases for first 6 months when the card was opened. I bank mostly in Shelton new office but have banked at most of the branches at one time or the other and had no service issues. read more

Extremely unhappy with customer service and communication, especially in my dealings with a Maria (not posting last name for privacy), a loan officer at the Shelton office. Will never trust my money with this company again. CEO, hire new loan officers that have respect for your customers. read more

Absolutely awful experience. Poor customer service, lack of accountability, managers divulging personal information, policies and procedures that don't hold true. If you're looking for something like Sikorsky Credit Union, don't come here. read more

Though I have had mostly good experiences with this bank, I have one very important warning for people opening a checking account here. MSCU has something called "Courtesy Pay" that you can opt out of. Unfortunately this can be a big nightmare if you do not opt out of it. Basically it means that if your bank account goes below $0, whether because of a check or debit card transaction or a hold, and you swipe your card, the bank will let it go through. Great, but for each swipe of your debit card, they will charge you $37.50. That means that the $2.50 coffee you just bought is now $40.00. Many banks have this, but set a limit that they will allow the charge and fee up to $100 or $200. MSCU sets this courtesy limit at $1000.00. I use the website often to check my balance. Unfortunately the website often doesn't show an up to date balance including holds. There are ways to find this, but it is not prominently displayed on the website. So my nightmare scenario was that the website showed that I had more than $300 balance. It did not prominently reflect a hold that was in effect. This was a hold that was released later (no charge in the end), but unfortunately it brought my available balance temporarily below $0. I used my debit card 19 times for small purchases (like coffee, McDonalds, etc.). 3 days later, I checked online, and saw that I got hit with $712.50 in bank fees, and I had a negative $710.00 balance. During that time, I had even gotten a deposit that should have more than covered the temporary hold on my account, but the multiple bank fees had already eaten that away so that I was still in the negatives. To be fair, I must state a few things: 1) When I opened the account, they told me about courtesy pay, and the idea sounded okay or innocuous to me. They did tell me that I could opt out of it, but it is not until you experience this "courtesy" that you find out how much money you can lose. My fault for not thinking this through sufficiently and realizing the danger of this. 2) I now know how to find my available balance on the website. It is displayed separately in an area that isn't very prominent. My fault for not comparing the balance on the website to the balance in the available section of the website. 3) I live paycheck to paycheck, and that is my fault. I wish I had a buffer of a few thousand dollars so I wouldn't have to worry about this. If you consistently carry a large balance in your bank account, you shouldn't have to worry about this. Unfortunately I do not have a great financial situation. MSCU is reversing a portion of the fees, but not whole amount. I am thankful of course for any amount that they reverse, as $700 will take me months to recoup with my financial situation. I have now opted out of the courtesy pay program. If I do not have money in my account, I want my card to be declined and I will take out my other bank card or pull out cash to pay or simply forego that $40 coffee. When I spoke to MSCU about this, it seems that the best solution they had was to give me a paper check register, so I can manually keep track of each check or debit card swipe. That is correct, but I would think that in this day and age of technology there could have been a way of issuing me a warning or something better than pen and paper. After the first $37.50 charge, I wish I had gotten a text message or had my cell phone set off a loud alarm. To date, I have not received notice of the negative balances or charges (neither snail mail nor e-mail), and only found out about them after I went online, which I do only every 5 days or so. Again, I realize that I made a few small mistakes that ended up compounding to a huge nightmare. I now understand the danger of courtesy pay, and have fixed it so that it does not happen again. It just seems that getting charged more than $700 in fees for a couple hundred dollars of transactions without a warning is very excessive. Once again, most banks do this, but have a limit of $100 or $200 so that you won't get hit by more than 3 or 4 charges. I'm working on bringing my account back into the positive range, but it will be a few months for me to do that without skipping an electric bill or phone bill or something else. The reason for this review is not to slam MSCU. But it is to warn others. If you are financially well off enough to ensure that you consistently have a significant positive balance ($500 or more), you should not need to worry. But if you are the kind of person who occasionally has a low balance, my suggestion is to opt out of courtesy pay. read more

I joined Mutual Security Credit Union about 3 years ago after getting fed up with how little interest I was earning at Bank of America. I signed up for the Ultimate Checking Account at MSCU where i earn significant interest on the first $15,000 and decent interest after that (please check the MSCU website for current rates). In order to qualify for the Ultimate Checking Account, you need to use your debit card as a credit card at least 12 times a month. If you haven't used a debit card as a credit card, it takes a little getting used to, but if I can do it anyone can and the incentive to actually earn interest on the money in your checking account is a powerful incentive, so I looked at it as - if I want to earn a decent rate of interest on my money, I'll figure this out and deal with any hassles. It turns out the only hassle is that the closest branch to my house is 10 miles away, but I don't have to go very much ( I still keep a small account at Bank of America so I can use its ATM network). MSCU gave me a great rate on a mortage and line of credit and the fees were very reasonable. I've had to wire money a few times from my MSCU account. It wasn't a hassle. They provide great customer service. Highly recommended. read more