Transition to M&T has been a disaster for my poor mom. 87 years old and account access her…read moreaccounts. She and I have spent hours 8+ this week trying to get her online. They keep locking her account. M&T's help response...crickets... If you are looking for good banking the Ridgefield area, skip pass this one for sure.

Use to think this was a nice small town bank, now that they want to charge me $5 to cash my…read morepaycheck I realized it is just another blood sucking bank that doesn't care about people.

they allowed fraudulent charges ftom overseas and some " pastor" from illinois to buy four new…read moretires, and spa charges in brazil and some gamer from the netherlands! then they canceled our acct! that's their job to protect their customers!!! they used to be an amazing bank. what happened to them?

My husband died in October 2022. I went to the Chase Branch at 34 Danbury Road today (1/11/2023) to…read morehave his name removed from our joint accounts. I had a certified death certificate with me and had written a letter requesting that this service be performed. The person doing the process went to MY profile and ENTERED ME AS DECEASED. It then took more than an hour for her to undo the damage. As of this moment my checking accounts are open, although at one point there was a "hold" on at least one of them. However, ALL of my debit cards were "killed" as soon as I was entered into the system as deceased. It is Wednesday (1/11/2023). I will not have new cards until Monday (1/16/2023), IF THEN because Monday is Martin Luther King Day. The compensation I received was the refund of the service charge fees for one month on each account. I do not think that the branch manager even knows that this happened. And, at one point I blew up because the person who made the error was taking a very long time trying to scan something into their system. The floor walker talked to me like I was being unreasonable. Seriously? My husband died. This process should not have taken more than 20 minutes at most. But instead, I was sitting in a cubicle for almost 90 minutes while the person who did the damage kept saying "this has never happened to me before". Find another bank to do business with. If you are stuck with Chase, use another branch. This branch is quite simply unacceptable. PS. I did NOT have ANY problems at M&T Bank nor at Fairfield County Bank for the same service -- removing my husband's name from our accounts.

Horrible business hours, terrible customer service and no longer has a drive thru window. I asked…read morethe only teller working why BOA was only bank in Ridgefield only open till 4pm and got a snarky "we have the best ATM's response." And then flatly refused to deposit a 3rd party check, telling me to have the check reissued, which would be a complete pain to do,

We had to open up a business account, and Bosco was so helpful! He explained the process and…read morebenefits very clearly, and even called to follow up with us a week or so later. Fantastic customer service, couldn't be happier with how we were treated.

Extremely unprofessional and disappointing experience…read more About three weeks ago I had fraud charges on my M&T account. I did everything by the book: I called customer service, canceled my card, and was told a new one would be shipped. Unfortunately, I never received it. When I tried to log in this morning, I was locked out because my old card no longer worked and my recovery phone/email weren't up to date. After spending nearly an hour on the phone with M&T support, they told me I would need to visit a branch in person to update my recovery email so I could regain access to my account. Since there's a branch right down the road, I went there expecting help. Instead, I was greeted by the rudest and most unprofessional behavior I've ever experienced in a bank setting. The front desk associate, Mark, was polite and tried to assist, but when he asked another employee (a younger woman at one of the desks) to help me, she immediately dismissed me, told me to "call customer service" (which I had already done), and was visibly annoyed. When asked for help putting in a new email associated with my m&t account, she rolled her eyes, whispered "I'm going to kill myself," and went back to ignoring the situation completely. I was the only customer in the building, so there was no excuse for the refusal to help. Instead of professionalism which you would expect in a bank setting, I was met with attitude, disrespect, and complete disregard for customer service. I have never felt so dismissed or uncomfortable in a bank branch. M&T should be ashamed to have someone representing them this way. If this is the standard at this branch, I would strongly recommend taking your business elsewhere.

This bank pretends its "America's Most Convenient Bank" - but don't believe it! They've just closed…read moremy "convenient" branch in Georgetown, CT due to lack of traffic. Nearest other is in Westport (where rich people are) - 10 miles away! Why they can't relocate to Ridgefield or Danbury idk! Now gotta find a new place to get cash w/out $fee$!.

Use to absolutely love this branch! I frequented often, was always greeted by name and always saw…read morethe same faces. In the last 2 -3 years the turnover is absolutely alarming! I am bot local to this branch any longer but I do go there at least twice a month and never see the same tellers-someone new is always greeting me and although they are pleasant, the are not familiar with bank practices and not do they feel comfortable with me since we do not have an established relationship. I find myself go to other TDs since their staff isnt so transient and it's becoming a tremendous inconvenience. My last trip there was such a debacle and I felt that they weren't willing to work with us since they didn't know us, when I have been banking there for 12 years! Maybe time to move on ....