Great service at our local bank. I usually do go into the branch all that often but I had to go to…read moresign some documents and they were quick and efficient.

the most incompetent bank I've experienced. I was a customer of People's for at least r decades…read moreand never had a problem. so this is my current experience: a week before my planned vacation, I called the bank to request an increase in he amount I could withdraw. Half an hour later, and responding to all of his questions, he told me I needed to call back to 'remind' the bank of this request. So despite the stupidity of this request I did call back the day before the trip. the person said she was 'hopeful' my request would be honored but since it was a holiday weekend, she couldn't promise. so on vacation I inserted my card in the hotel atm only to be told the bank 'could not process this'. went to five other atms only to be given the same message. it is not fun being on vacation and not having ready access to my monies. over the next 4 days, and spending a total of three hours talking to different clerks, I thought it was finally straightened out. but again today I get the same "fraud alert" to make matters further infuriating, I was blamed for the problem because I had initially responded to the alert asking if it was me who withdrew the requested amount. Since I hadn't received the money, I responded with N ( it was told I should have responded with Y. Rather than accept the blame I informed the clerk that perhaps the question could be better worded, like "did you attempt to withdraw? I do hope mr M and Mr T actually read this and respond directly to me. I would like to ask them, since the bank is so friendly if not incompetent, whether they will reimburse me for the 3 hours of lost vacation time.

This bank location has really poor customer service, stay away I certainly did…read more I called on 6.23.17 and from the initial representative to the banker who did not even introduce himself or great me with a simple hello but instead he stated he would need to take a message and pass it on to another department. When I asked if I should call at a different time or another number he replied no he would just need to have someone call back,? I instead hung up on him.

I stopped at Bankwell bank this morning on my way up north and my experience was amazing. First of…read moreall I walked in and the man behind the counter was so energetic and so pleasant, I've never had a banking experience quite like that. He introduced me to another gentleman in the office and was very very patient and kind. He just seemed like he was happy about life and it put me a really good mood! I live about 20 minutes south from this particular branch but I will go out of my way to come here instead of going somewhere closer because of how friendly they were. If you want your day brightens a little bit go to this bank!

I received exceptional service today from Bianca and Luis. Bianca was able to help answer numerous…read morequestions and get my transaction done swiftly. The bank was clean, well staffed with polite bankers and inviting.

The Wilton Branch of M & T Bank on Route 7 gets a low rating in my opinion. The customer care team…read moredo not supply proper information and help. Excuses are made. Follow Up is non-existant. After visiting other branches, I found that Wilton and Post Road West in Westport are the worst i have experienced. Their employees seem not to care. Very bad PR. I will not be returning to the Wilton Branch ever again. Employees need to be reviewed.

I wish I could give The First Bank of Greenwich zero stars. Here's my experience:…read more I was originally planning to borrow $100K from Wells Fargo. The loan officer there, who was leaving to work at The First Bank of Greenwich, convinced me to apply with them instead. He promised to personally introduce me to the bank manager and a VP, which he did. At The First Bank of Greenwich, the VP required me to deposit $100K into an account in order to receive a $100K "secured" loan. Both the VP and the manager assured me that, within two weeks, this would be converted into a standard loan. That turned out to be a complete lie. Instead, they held onto my $100K for two months, during which I had no access to it, and ultimately informed me that they would not be approving any loan. When I decided to walk away and asked for my money back (I returned their $100K check, which I had never deposited elsewhere), they had the audacity to charge me $500 just to withdraw my own funds. In other words: they took $100K of my money, used it for two months, refused me the loan they promised, and then charged me $500 on the way out. I do not trust this bank and will never do business with them again.

What a wonderful bank... The personal attention, kindness…read moreand courtesy extended by all of the staff at this bank is truly above and beyond. After several decades of business banking - and at several banks - the First Bank of Greenwich has, again and again, gone out of their way to help in all ways big and small, that I've not seen elsewhere. In an era where decent customer service is constantly diminishing, this bank brings a refreshing and helpful level of focus and attention that's unfortunately hard to find elsewhere. And as a small business, with little to offer in terms of fat bank accounts, I still seem to get attention and service at the 10/10 level.

I love this bank! I like that they are really small and call me by my name. I am not another…read morefaceless customer just coming in to get money. I can tell them my life story and they don't mind. Cool snacks and great service!! They are just too fun! Conveniently located by target and the highway!!!

This is seriously THE WORST bank I have ever used. For one they close at 3:30 pm so forget it if…read moreyou have any issues that you need to talk with someone about ASAP the only option is to LEAVE A VOICEMAIL. They have one location. Their website is outdated. They will shut off your card even though you have money in the bank. One year they gave me a card that expired after a couple of months by accident. It's a debit card. I had to wait 11 days to get my new card. Another year I lost my card. My fault, asked them to rush it... that's a joke, most places will give you a replacement until getting your card by mail. That was another 11 days.. good thing I wasn't about to go on VACATION.

Can't make this up, I've never had a bad experience at this branch or the other one in Westport in…read moreover 25 years of being a customer. I've opened accounts with each of my three kids, set up business accounts as well. Everyone is always friendly, accommodating, helpful and respectful. I think as organizations go these folks must be doing something right. Consistently high levels of customer service and again, always pleasant! I highly recommend doing business at this branch and with this bank.

Dealt with Ramon Pons the branch manager for a home equity loan. This isn't my first rodeo in doing…read morerefinance with my homes, by far he was the easiest and most trust worthy I have done business with. He went above and beyond and kept me informed every step of the way, a seem less transaction. I have been a customer for over 20 years, keep up the good work!

Good service, much more personal than the big banks. I would give 5 stars if their ATM's would…read moredispense bills in denominations other than $20.

The team at Fairfield County Bank is second to none. Patricia Connelly and everyone else I have…read moreinteracted with go above and beyond to provide excellent service and do so in a way that is professional, friendly, and enthusiastic. They have helped my family and I navigate good and bad times and I cannot thank them enough for everything they've done for us. They are spectacular people to partner with, and I cannot recommend them enough.

It was a pleasant experience to open accounts at Stamford branch today. I was immediate greeted by…read morea staff and the banch manager. Ms. King, the branch manager, was very courteous and friendly. She also explained acoount features and fees to me patiently. Most importantly, Bankwell doesn't nickel-and-dimed customers to death. So far, I'm also impressed with the quality of the online and mobile banking tools and they're easy to navigate around. Furthermore, the phone bank customer supports were very help and nice. I'll provide another update after banking with Bankwell for at least a month.