First time getting my cat groomed here. A family member suggested Shampooch so I thought I would…read moretry them. I called and left a message for them, and they called back the next day to book. I was a bit hesitant to book when the girl said that they don't allow the pet's owner to remain in the room while the cat is being groomed. I am used to staying by my cat's side so he remains calm. But if that is what the business wants then I was fine to oblige. The establishment wanted me to drop him off between 8-8:30 am. When dropping off, I asked for the groomer to give him a lion cut, with a little puff of fur to remain on the end of his tail, and to shave the fur on his body fairly close to his skin. He is a Maine Coon and he had a lot of fur to trim, so the cut was $65. This seems like a fair price to me for the area and I was happy to pay this. The two young girls who were checking in the pets were very friendly. I observed that it was a nice and clean work area. One of the girls carefully placed my cat's carrier (with him still inside it of course) on a bench. It was fairly quiet in there at the moment, just one tiny barking dog in the background. They called me a little after 10am to pick him up. The girl who called me let me know that they only accept cash or check. I appreciated the heads up before I got there, as I was planning to pay with a card. Super easy picking him up. The only thing I should have done was inspect his haircut before taking him home. I am used to being there the entire time of a grooming and my previous experiences the groomers usually ask if the cut is OK before I pay. I wasn't asked to inspect him first, and I did not look at his haircut as he was already in his carrier. When I got him home, I was surprised to see a huge puff of fur left on the end of his tail that was about 4 inches in length. I did ask them to leave a little puff of fur like a poodle but I was expecting it to be a small inch-long piece. It just looked sort of funny but it is not a dealbreaker. The one thing that was slightly disappointing was the fur on his paws was not trimmed that much. All I can assume was perhaps the cat was not having it any longer and maybe the groomer had to end the haircut there. The groomer did not mention this to me when I picked him up, she only said that he was fairly well behaved. Overall, it was a good haircut, everything appeared to be evenly and smoothly shaved on his body. He also smelled nice and clean so I assume they used a cat wipe to clean off the excess hair. He was not very upset when I got him home other than the normal crankiness after a grooming haha! I am sure they handled him just fine, otherwise the cat's behavior would have been much different.

I had been traveling for 4 months and desperately needed a "groom job" for my Shi itsu and called…read moreShampooch Pet Grooming. The online booking was fast and easy; I was able to get a early appt.; and Michele did an absolute AWESOME job on my Keoni. Thank you so much!

We love everyone at Novak Rinker. We have taken two dogs and two cats to them and get great service…read moreevery time. One of the things I love the most is that they include us in the plan of care. If their first-line recommendations aren't affordable for us or won't work for whatever reason, they take it into consideration and offer a second option. They are so good with our (sometimes feisty) pets too! When it was time to put our senior lab down, they provided comfort and plenty of tissues for our tears. They really do care. I don't leave many reviews, but saw all the negative ones here and wanted to offer up my own experience, which has been great.

I would give them 0 if I could. their weekend scheduling is a joke it's all about them not the…read morecustomer. when u call they give u a time in order of opening time down if someone scheduled for 8 u have to take there next appt open at 9 u cant take later in the morning not allowed .... Wow... U don't get a chose. So it's all about them closing early to go home if u can't make their time to bad. I was a brand new customer got stuck with a 8 am appt they even make u put down a $25 deposit... of course my fault forgot my alarm .. so for my very first visit I donated my $25 deposit... and this was my introduction to there business... Enjoy my $25 ... I'll take my business and pet to a professional vet that don't play games... If that's how you present your business. I definitely don't want to see how you handle the rest... Pathetic..business practices to say the least...

Char's is a great place to get your dog groomed. They are very accommodating with the scheduling…read moreand they get my dog in and out pretty quick. I have a Goldendoodle and he is sometimes a handful. The gals here do a great job with him and he loves to go visit! Always looks great after a bath and a haircut (unlike me) :}

This is now called Amanda's dog grooming. The owner has a terrible business practice of not…read morereturning a call. This last time I have left three messages one by text and two by voicemail and got no return courtesy call. Business 101 Should dictate here.This has also happened numerous times in the past. Again very bad business practices.

Love it, definitely recommend to any dog owner!! I have brother/sister pups who need to be right by…read moreeach other all the time- including bath time which makes it more difficult. Kelly had no problem doing what she could to make them comfortable with her and at ease in the tub. They are not fans of the dryer, but even then Kelly wasn't discouraged and worked with us to get them as dry as possible! Bricks & Ivy said they can't wait to go back!

From the owner: Self Service Dog Wash…read more Products: Variety of 10 Shampoos and Conditioners Treats Services: Self Serve Dog Wash-$15 We will professionally wash, scrub, condition, dry, and spritzer-$25 Pick Up and Delivery Services Professional K-9 Dryer

Great place, staff is really personable and I'd definitely choose Fox Valley over any other vet in…read morethe area. Reasonably priced too, all things considered in this day and age

Always able to get an appointment fairly quick and everyone here is soo nice and seem to care about…read morethe animals which I can't say about some other places , they take their time and address all concerns, totally recommend

This place is now the gold leash. The new owner is terrible! I left a Google review about my boxer…read morecoming down with mites a few weeks after staying here and stated I would never bring him back. After leaving my review he (Christian McCoy) called me and asked me to remove my review and after I told him I wouldn't be removing it he cussed me and told me to go F*ck myself several times. I will say the staff at the Ottawa location were great with my baby but he did get an infestation of mites and is currently on 3 meds for it. The only place hes ever been is home and at the gold leash. He stayed there 3 nights and about 2 1/2 weeks later his symptoms started. I will never take my dog back to this facility.

From the owner: Play and Stay Dog Lounge Premier Dog Care in Ottawa, Illinois…read more At Play and Stay Dog Lounge, we offer high-quality, affordable dog care services in Ottawa, Illinois. Our mission is to provide a fun, safe, and social environment where dogs can thrive, while offering peace of mind for pet owners. Whether your dog needs dog boarding, grooming services, or dog daycare, we ensure your pet receives the best care possible. Our facility is open for tours, which you can easily schedule by calling us or exploring our Doggie Cams for a virtual experience. For added convenience, we also offer van pick-up services in Ottawa, IL and surrounding areas. Whether you’re busy with work or have a tight schedule, our dog pick-up service will bring your dog to us for a fun and safe stay. We are dedicated to creating a better environment for both dogs and their owners, with premium pet care services designed to meet every need. From dog boarding to supervised play sessions, your dog will love the personalized care we provide. For a sneak peek, check out our photo gallery in the Virtual Tour section. Our friendly staff is available 7 days a week to assist you with any questions by phone or email. For the latest updates, photos, and information, follow us on Facebook. We’re here to lend a paw and ensure your dog has an unforgettable experience at Play and Stay Dog Lounge in Ottawa, Illinois.

My dog always looks amazing, he's very shy and she takes the time to make him feel comfortable!!…read moreLove her

Honey, it's very touchy giving a bath and clipping her nails! she absolutely loved bandit dog spa…read more She loved the owner. She looks great and She smells good and I would definitely go there again and anybody that has a temperamental dog or not, Please take them there. You'll be very pleased.!