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    Mustang 2nd Chance Foundation

    5.0 (2 reviews)
    Open 8:00 am - 7:00 pm

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    4 years ago

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    Caritas of Waco

    Caritas of Waco

    (4 reviews)

    Im not understanding how this place works. I get food there alot and have for years . Got…read moreassistance with utilities years ago.. I got a discount on my electric bill with direct energy. 211 told me call caritas , I called 50 times and finally someone answered. Now they are not paying direct energy. They are paying txu . And a few others . When you talk to management they will not help at all... very strange employees. The manager they used to have was helpful but the one now is no good . They all have bad attitudes..

    On September 16th 2024 at 8:31 AM, I called Caritas Waco located at 300 S. 15th St, Waco TX 76701…read moreto ask for utility assistance, Mrs. Debra answered the phone, she immediately asked me if I needed my State Representative to talk with her Supervisor, I replied, No, i informed her that I was capable of talking to her about my issue directly, She then continued to press me about that same original question over and over, as she was very belligerent and irate towards me over the phone, i informed her that she was being very rude and unprofessional when all i wanted was assistance with my utility bill just for this month since I have gotten behind and came up short due to the passing of my brother and at the same time me having to pay for a rent a car to drive to Austin to attend his funeral because my car needed to be repaired and was not going to make the trip there and back to Waco safely, so paying to repair my car paying for a suit and a car rental and the cost of the trip including gas, I was falling behind with my bills and this Month of September and October I will need some assistance.. This Debra person made me feel even worse than I already feel, and after taking down my information for assistance she abruptly hung the phone up in my face... I thought these people were supposed to help you in your time of need and when you are feeling down and already at your lowest point in life, instead now after talking with her I feel even worse and more depressed, i ask you all to please pray for me so that I may get through all of this.

    Mustang 2nd Chance Foundation - nonprofit - Updated May 2026

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