1. Grant's Ultra Storage

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Gatesville, TX

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Grant's Ultra Storage

5.0 (1 review)
Open • Open 24 hours

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Ideal Self Storage

Ideal Self Storage

(5 reviews)

Abby is the best, she's so kind and helpful! She answered all my questions & makes sure you…read morecompletely understand your contract! I definitely recommend!!!

Unprofessional customer service by Abby the local manager and Brandy the regional manager…read more I paid for a secure location and it is not. Upon going to my unit I found the security gate wide open, the electronic keypad to secure climate controlled units removed, and the entry door that is lot lockable. When I inquired about these things they just say they are working on them. Perfect storm for a major successful and undetectable burglary to clients. Awful security with nothing but excuses and no callbacks when asked to return my calls. I even contacted the regional manager, Brandy about this overall problem and she said she would get back to me that day, she ghosted me too. I guess the local manager where I rented learned her job well from "Brandy". Infested with rats/or mice, many insects. They advertise that they spray but if they did I can't imagine the problem would be this bad in units. There are live mouse traps outside the building but the problem is inside the units. I have given them three weeks to secure the property and call me back to discuss issues, they have failed my request. When I went in to cancel my rental unit and confront Abby all she could say is "oh sorry". Do better Abby and Ideal Storage. I sure hope that anyone contemplating renting from an Ideal Storage see's this rating. I would give this company a ZERO rating if it was available, but a one star is as low as I can go. Also, I moved out five days before the end of the month and asked for a credit. Abby tells me that they only prorate they don't give back when one moves out before the end of the month they have paid in full for. Let that sink in when it comes to good business practices NOT!

Grant's Ultra Storage - selfstorage - Updated October 2026

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