Simply the best! Great service, great people, great selection of instruments. Had to get a violin rental and they made it extremely easy and unbelievably affordable. Looking forward to returning there. Ken was an absolute delight! read more

Went to the Music Place today to pick up my new parlor guitar! Tim put on lighter strings for me and lowered the action! Always great work. Tim is very knowledgeable when it comes to guitars. I wouldn't trust anyone else. He always offers his professional advice, which is greatly appreciated. And Ken is just the nicest person I've ever met. And the Music Place is always affordable! Do yourself a favor, if you need a guitar or service, this is the place! read more

My son and I stopped in at the Music Place today to replace a broken string on his guitar. It was our first time visiting there and the customer service was absolutely terrific. Tim fixed my son's guitar while we waited, and gave him some great advice while tuning the guitar. He didn't even charge us for the service. That's unheard of in today's world. He didn't try to upsell anything, he just enjoyed helping us out getting the guitar right. The Music place is our new guitar store for any future purchases and I would highly recommend making it your place to go for your music needs. Ask for Tim or Ken. Great guys, and a great place. read more

I went to The Music Place in search of a tool to adjust my acoustic guitar neck for a semi-obscure brand (Seagull). The person running the store not only instantly identified the correct size tool, but had me get my guitar from the car and did the truss rod adjustment himself. The total charge: $0. This was incredibly helpful to me and much appreciated. If you value excellent customer service, which can be hard to find in many music stores, I would strongly recommend a visit to the The Music Place in Berlin. read more

If you have need of musical instrument repair, I STRONGLY recommend you stay away from this place! Customer service is horrendous. Our experience with lessons there has been ok, but definitely won't be back. As Mike Brady said, caveat emptor. Wound up filing a complaint with the BBB. Our sad story follows, if you're interested: My son took up the clarinet. First we rented one, because we weren't sure if he'd like it or not. After a few months, a friend of a friend gave us a nice Selmer clarinet that was not being used anymore. However, it needed to be recorked, cleaned, and, according to The Music Place, completely repadded. So we went ahead with it, and also bought a new case. After all was said and done, we spent over $200. I went to pick up the clarinet, opened it up, and looked at it. I took a finger to the inside and brownish-gray gook came out. I examined the rest of the clarinet and it was clearly not clean. Therefore I sent it back to be re-cleaned. I went to pick it up and examined it again. It looked cleaner, but still not completely clean. I decided to give up on that part of it and took the thing home. My son excitedly put it together and found that he could not play it. It was difficult to get sound to come out. Not knowing anything about clarinets myself, I immediately contacted his music teacher. She came over and tested it. She confirmed it was not right. She wrote a note telling them what to take a closer look at. I took the clarinet back. They had it out awhile longer and simply repeated that there was nothing wrong with it. We took it home, tried again, and it was just as unplayable as before. They still insisted their technician, Dave, was an "expert" (despite the fact that he does play the clarinet, but perhaps that is neither here nor there), had been doing this for 20 years, and services the local schools' instruments. Since it was clear I was getting nowhere, I thought I'd take it to another music store. I took it to Pleasantville Music Shoppe because I'm familiar with them and grew up in that area. I thought a minor adjustment of some kind would be necessary. I told them what had happened and plunked down my $30 to have their tech take a look. About a week later, to my great surprise, they informed me that they'd never seen anything like it. The pads were not "seated" properly. Excessive amounts of glue had been used. It was not sealing properly, therefore air was leaking out and sound was difficult to produce. For an adult or professional musician with experience, they might be able to produce sound, but basically it was a sloppy job and not acceptable. They said that The Music Place ought to repair the mistake. I told them that The Music Place in Berlin refuses to concede that there IS anything wrong with the instrument at all. After several very sad and unprofessional conversations with Ken at The Music Place in Berlin (the next to last one left me in tears), I realized that I didn't want to put any more money into the instrument. Pleasantville Music Shoppe's tech felt that the damage was so extensive they'd need to strip the thing and start over again. It would cost me $250 to make the thing playable again. I asked if they wanted to buy it from me for anything, and they said that it is not resellable in its current state, without considerable work done on it, therefore it's not worth anything to them. The most they could do is salvage the parts. I'm left with a useless clarinet I will sell for parts and an empty clarinet case. So I'm buying a brand new clarinet for about $700, including the new case. What has made me very upset about this whole incident is how senseless it is. I am in the market for drums and a digital piano for another son, and The Music Place just shot themselves in the foot. For $150 they bought themselves one very jaded customer and lost thousands of dollars worth of my future business. I have also contacted the local schools to tell them of my experience, urging them to remove The Music Place from their list of recommended music stores. Interestingly, it seems that our local school's music teachers, though about 40 minutes or so away, patronize Pleasantville Music Shoppe. (The Music Place is only about 15 minutes from here, much closer.) Worst of all, Ken accused my son's clarinet teacher of being inexperienced and not knowing what she's talking about (not true, clarinet is her instrument), refused to have their tech speak to the tech at Pleasantville (despite my urging them to connect), said the problem was solely due to my novice son's aperture/inexperience, and more than implied that I was making the whole thing up. To the last comment, I asked him what in the world I would gain from all this? I have four kids, including two toddlers, who I have had to drag around this whole time. Bottom Line: Stay away. Also, be warned they really only deal in guitars. Go someplace where they know what they're talking about and value their customers! read more

My sister receives her piano lessons here and she loves her instructor and has come really far. I myself play flute, piccolo, and saxophone and love coming here to pick up necessities to take care of my instruments. I also purchased a used flute from here and you could tell they made sure it was in the best condition it could be before they sold it. They also do repairs - my friend got her flute repaired here and they did it at a fair price. They also have really great deals and a really friendly staff. read more

What Music Place lacks in guitar selection, they more than make up for in outstanding customer service. I brought one of my guitars in for a string change. It had a Floyd Rose bridge and I just didn't feel like dealing with it. They really took their time and went the extra mile. In addition to adding strings, they balanced the bridge, adjusted the truss rod, the action and even applied lemon oil to the fingerboard! They've done this for me more than once, really taking their time until everything was set up perfectly. I've also sold several of my guitars to them after shopping around and they gave me the best prices, other than selling privately. In many ways, these guys are much better than the big box stores. I just wish they had more guitars for sale other than the selection of beginner, Ibenez Gio and Dean guitars in the $150-$300 range. It's a small music business though not a guitar store so it's to be expected. They'll order in what you want if they don't have it but I believe you have to commit to the purchase without testing it out first. Anyway, before going to Sam Ash, Guitar Center or even Music & Arts in Marlton, give this place a chance. I don't think you'll be disappointed. read more

Tim is extremely knowledgeable about guitars and tries to match you to your abilities and needs, not upsell. Also, the lessons here are awesome!! read more