Patrick has done it again!! I brought in an ordinary 80's Yamaha Acoustic Guitar. I thought I knew…read morewhat I wanted done. Patrick told me the truth about what needed to be done. I went for it for a few more dollars. I can't tell you how happy I am. I own many guitars Taylor's, Martins, Fenders and they all have their jobs and their personalities. The Yamaha has come back alive with ( No Kidding) lowest action of all my acoustics. This is the second guitar Patrick has set up for me. His work is.... I don't know. You have to experience it with your guitar. Guaranteed to make a better guitar and give it a new better voice and easier to play. Truly an artist. Thanks Patrick.. Soooooo HAPPY!!!

I needed to get an XLR cord today for my Rode Podmic, little did I know I would walk into the best…read morego to music spot in my area! Being a smaller business they may lack the quantity merchandise that you may see in big name companies, but the customer service they have is amazing! You can really tell based off first interaction that they care about the needs of the customer that you may not get with other music shops. I can say proudly that I'll be a returning customer for whatever my music needs are!

Terrible customer service. I placed an order that met their threshold for free shipping but so many…read moretitles were out of stock that they were insisting on charging me shipping to send what was in stock despite having met the free shipping threshold. I cannot find any mention of this policy on their website. Much better customer service exists with other online retailers.

I've been a customer for years, but I've received terrible customer service recently. Sara Beeks is…read morecondescending in her email messages concerning backorders. One employee can ruin the experience with a company. I will no longer be doing business with them or their parent company Charles Dumont & Son, Inc.

To Whom I'm not sure this will matter at all:…read more I have a Rick 360/12 that the tailpiece broke. I took it to Music Source in Grayslake, Illinois on Nov. 23, 2018 and just got it back yesterday. Many Many calls to the Music Source which made Many Many calls to Pick of the Ricks (Chris) many to an answering machine and no returned calls. I do not understand how either of you companies could let something like that go 5 months. I have purchased many Ricks over the years and to say I am disappointed is an understatement. Herb Eimerman

They do business as "Music Time," and I've been a customer for years. However, I've received…read moreterrible customer service recently. Sara Beeks is condescending in her email messages concerning backorders. One employee can ruin the experience with a company. I will no longer be doing business with Charles Dumont & Son or Music Time.

Went to their Warehouse location for our grand piano experience (on NJ-73)…read more Great experience with Ralph. Warm welcome from the door into the warehouse where they have a dozen new and used grands to choose from. They do show some "back office" pricing information, and then find a way to beat it in their first and best offer. Piano movers they chose came in the dead of winter (snow still on the ground), and perfectly and efficiently removed an upright from 6 steps up and set up the grand on the ground floor in Delaware. First tuning was included.

We really like the new piano. Good service, good price, good quality! Highly recommend.read more

Great guy. He tuned my old piano and fixed an emergency I had with my bass. He took me right away…read moreand fixed it.

I have used Louis C Flacche Piano Tuning & Repair for years and years. Lou is the ultimate…read moreprofessional in any kind of repair or tuning. He has repaired and enhanced my guitars through the years, adding to their value, quality, and longevity. Lou has also tuned my piano for years, and has always done stellar work. I trust the care and tuning of my upright grand to nobody else. He recently went above and beyond and fixed a loose pedal that was making noise due to my piano being moved. It is just like new again!! Lou's prices are more than fair, I have always found his charges extremely reasonable. I would recommend Lou to anyone looking to get their instrument serviced by a reputable, experienced, and trustworthy technician and professional.