We recently had the pleasure of Murray's Pizza and Pasta opening in Peachland by the same owners of the Gosset Road location, replacing the Canadian 2 for 1 we had in our little strip mall on Hwy 97. In recent months we have had their pizza probably 3 or 4 times, including once at the Gosset Road location, after trying it for the first time in Peachland, (My mom lives in Westbank and lives very close to their location there but had never tried it). If you are looking for a pizza, you will not be disappointed! The pizza is wonderful, lots of toppings, crust is great, always nice and hot. BUT a couple of weeks ago my mom decided to come to Peachland to visit and told us she would stop and bring us something to eat. She thought maybe pizza, so she stopped into Murray's and at the last minute decided to order 2 lasagna, garlic toast and the salad. She sat and waited for the order which probably took 10 or 15 minutes to cook and brought it to the house, which is literally a 5 minute drive from their shop. When she brought it in, as we were opening it, she said, the lady told me she stuck in another piece of garlic toast, which my mom said, "that was so nice of her". Well when we took the garlic toast out of the bag, we could see why. The other two slices were burnt black. When we tucked into the lasagna, we were super disappointed, it was barely warm. At which point I asked my mom if she had gotten the order here in Peachland, or had brought it from Westbank, as I thought perhaps it had cooled down on the drive from Westbank. No she had ordered it right here in Peachland, so no excuses there. The salad was just a bunch of limp iceburg lettuce, terrible. All I had to go on was when this was Canadian 2 or 1 their lasagna, salad and toast was always hot, fresh and wonderful. So I decided to call the folks down at the shop and to let them know. I very nicely told the lady on the phone that the lasagna was just barely warm, her response was " Well I burned my hand on it when I took it out of the oven, so I know it was hot" Then I mentioned the lettuce was very limp and not fresh. Her response to that was "Well I hand tore that myself" She had no response to the burnt bread. I very quickly realized she did not care one way or the other as to if we enjoyed our food or not, whether it was hot or cold or burnt. So I just hung up in disbelief that is how she would handle such a situation. All I could think of was, WHO takes food out of an oven with your bare hands anyway, when you saw the bread was burned, why in the world would you not throw it away and do two more pieces of garlic toast, it is bread, two pieces, how much could that really be, AND by "hand tearing the lettuce yourself" does that make it fresh, could you not "hand tear" limp lettuce as well.
Bottom line, someone needs a lesson in their customer service/problem resolution skills. AND word to the wise, stay away from the lasagna and stick to their wonderful pizza. We never mind how much we pay for our food, but I want it to be good, as well as hot! read more