I will start by saying I didn't have any issues (save one) with the staff's attitude. they are…read morefriendly and welcoming. the range is dynamic with a bunch of different bays great for various close range drills and competition. They are one of the very few ranges that allow machine guns & FRT's for members, and don't lose their heads if you're running a sling or holster.
Unfortunately that is all I can say well about this place. Its unique nature and promised dynamic shooting capability is completely ruined by incompetent management, inconsistent rules, lack of common sense with many of the RO's, and a complete lack of signage and member notification for hour changes and the such, as well as poor customer/member service and compensation when THEY screw up.
For instance, they are inconsistent on what ranges allow steel targets. After asking three different people which ranges you can/can't use them, I still don't know because i got three different answers. my first time there after buying my membership I got assigned a range, asked for the key to the steel target connex box, set up, and shot for two hours having no one say anything. Next trip a couple weeks later, I claimed the same one, and after letting me waste 20 min setting up, they choose to come tell me I can't use steel on that range, wasting my time. On the 50yd range to the right of the 100yd, I have witnessed people set up steel at the 10yd minimum to the tables no problem. I take over and shoot at the LITERAL SAME plate rack which was left set up and oh no no, I have to move it to the 40yd line so i'm not bouncing bullet fragments into the adjacent range. A side note on the steel, they talked it up big how as a member you're provided steel targets, but these things are ancient and jank. they all look like they've seen mag dumps of M855 and are unsafe, I started bringing my own shortly into it. So much for that perk.
Next and a way bigger issue, there are no waiting lists for ranges. You go on a weekend or a holiday? You better get there an hour before first shots or be ready to wait with your thumb up your ass. Because if you dare settle for the public range while you wait, they'll give them out like candy to their longer standing members KNOWING you want one (Yes I'm a paying member). Absolutely ludicrous oversight that cost us entire range days.
I'll just make this last point because the rest are just compounding annoyances you'll find many places. I would also like to note that I have been nothing but patient and accommodating when these issues arose. But the final straw was yesterday, when my cousins & I went for a zero & function check day. Mind you when I studied their website back in November there was no mention of seasonal hour changes, there was no email headlined to members about hour changes, and there is ZERO signage at the range itself denoting current hours of operation. Their last checkin time changed from 4pm to 1:30, and last shot from 4:30pm to 2pm. This was unbeknownst to us, which wouldn't have been anything more than just another inconvenience IF at the time of check in (which was basically at 1:30) they would have rubbed two brain cells together and maybe asked if we knew they were almost closing. Nope, they took my cousins $40, WATCHED us unpack a ton of guns & gear obviously not intended for mere minutes of shooting, set up targets, start shooting for perhaps 10 min, then come over and tell us last shots. We were furious. and after explaining our situation, and highlighting THEIR FAILURE to properly post their hours fukn anywhere, they refused reimbursement for range fees, not even in the form of passes.
At this point, I feel like I was misled by the website and range staff about the capabilities and benefits of the facility to get my money out of me for a membership. And whenever I bring up a legitimate grievance to them, they pretty much tell you to piss off. I'm done with this garbage range. I will be warning my customers away, and I suggest you steer clear until they can get their crap together.