1. Murray Service Company

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Boerne, TX

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Lone Star Water Services

Lone Star Water Services

(112 reviews)

Russell installed my soft water conditioner about 6 years ago. We recently experienced a water…read moremain break in our community well and the water had not been tasting good ever since. Russell went out of his way to accommodate my time schedule and arrived early to check the system out so I could run up to Austin for a medical appointment. The softener was running correctly but the taste was still off. He recommended a whole house carbon filter as a solution. He explained the water company is probably adding more chlorine because it is a community well, which does leak and break often. I'm completely confident this will solve the taste issue. Not only was Russell prompt, but also courteous and highly professional, just as he was 6 years ago. On top of all this, this solution was very reasonably priced. I would recommend Lone Star Water Services to anyone looking for an improvement to their water quality at home. I honestly can't say enough great things about this company and Russell, and their forthright and thoughtful approach towards their customers and their water issues.

Lone Star Water Services is great! They came out twice to find a solution to re-route a drain from…read moremy existing water softener. I had been considering new softeners, so after Russell explained (in a non-upsell kind of way!) that it may be good to replace the system and why, it made sense to get a new softener. I'm so glad I went with their system! My water quality is SO much better and I don't have a problem with my softener draining in an inconvenient place in the yard. Thank you, Lone Star, for being honest, straightforward, and showing up when you said you would!

Kinetico of San Antonio

Kinetico of San Antonio

(65 reviews)

I highly recommend this company. I was a little hesitant about getting the system but they had a…read moregreat representative that came out to my home and explain the benefits of every system they offer. What I like about them is that they weren't trying to tell what they wanted me to get. They analyzed my home and explained all the systems that would work for my home and I selected the system I wanted. The staff is very professional and patient. The installation workers were friendly and knowledgeable. They were extremely careful with my expensive landscaping. The water is awesome!!! I have been longing for a system in my home and I'm glad I went with Kinetico. I recommend them to anyone who values quality and great customer service. Thank you

We bought a home with a 5-year old Kinetico water softener. The water in the house would come out…read morefrothy and SUPER salty. We had Kinetico come and service it. They said that the issue was that we needed to replace the PRV out by the street, which would cost $1,000. We had a non-Kinetico plumber come out to change out the PRV and see if he could help solve the softener issue. The first thing he pointed out was that the Kinetico filter hadn't been changed in what looked like years - yet the Kinetico service peeps had been there "servicing" the system just a few days earlier! The non-Kinetico plumber noted that he wouldn't touch a Kinetico system, but he showed us how to change the filter and charged $200 to replace the PRV. (One fifth the price of the Kinetico quote.) The PRV and filter change made no difference in the salt water issue, so we had Kinetico come out again. (Another $250 even though it was under warranty.) They came out again and replaced some small components in the system head, BUT also said that they recommend that we replace the system with one of their newer models because our warranty was about to expire AND the salt would probably return. OR add a dechlorinator, but they couldn't say if that would actually solve the problem. The new system would be ~$7,500 if we bought it before our warranty expired. It would be more expensive if we waited a month (after the expiration date). (They try to upsell on the phone and when they come out. It is a constant thing with anyone we speak to.) Three weeks later the salty water returned - extreme frothy, salty water. When taking a shower, it is as if we are bathing with ocean water. I generally wash my face afterward with bottled water to get the salt off my lips. Obviously, we can't drink the water like that. So if you crave salt water and want a softener that will last less than 5 years and want to pay $250 per service call (when under warranty) Kinetico is the choice for you. It has been a very disappointing experience. We are replacing the system with a less expensive but hopefully more reliable system.

Murray Service Company - waterheaterinstallrepair - Updated October 2026

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