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    Erie Insurance Group

    Erie Insurance Group

    (181 reviews)

    I recently had to file my first homeowners insurance claim. I've had Erie for years, but have never…read morehad to file a claim for anything. Unfortunately, my basement flooded, and I lost a lot of valuable items, monetarily and sentimental. The field adjuster assigned to my claim, Daniel Silverman, was very communicative immediately. He scheduled a time to come out, and was prompt. He was very knowledgeable about my policy, and reassuring in my home. He was thorough, and did whatever he could to make this whole mess run as smoothly as it could. My claim was paid out in a matter of days, and he had great communication the whole way through. I'm not sure if Erie as a whole company is this easy to deal with, but I'm thankful I at least got Daniel assigned to my claim because he sure was. Everyone needs someone calm, assuring, and hassle-free when going through something like this--and I'm forever grateful. Thank you Erie Insurance Company and Daniel!

    0 stars if I could. The most incapable, downright rude, condescending human beings I've ever…read moreencountered. Their receptionists are nice. The fun ends there. Just horrible communication and professionalism out of their account agents. Specifically Shane A Hall and his immediate supervisor, Sandi Corrington. Was in a horrific wreck and had to deal with both of them for a week. They give me a rental car (cheapest money could buy, tiny sedan for 6'7 insuree) for 10 days while we sort out the claim. 3 days in, I'm out on a work trip out of state. They tell me they are prematurely ending the rental lease, and I will be on the hook for both rental and storage at a tow lot they have my totaled car in. They do this via email, not even a phone call. They dodge calls all afternoon. Basically bully me into taking less of a settlement than I was owed. If someone with this insurance hits you, just say your prayers. The excuses are about to fly early and often and the condescending language coming there short after. What a dump of a company.

    Murray Insurance - homeinsurance - Updated May 2026

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