Any true Texan knows this is the pre road trip stop. Yet now many families can enjoy it daily for a…read morequick bite, tasty snacks, bbq or home decor. I stopped in with a friend in town who never experienced this place and they were amazed. From the world's largest car wash to a wall of jerky. We spent about 20 minutes in here exploring each side and left with beaver nuggets and a shirt.

If I could only give a 0 STAR RATING I would: Today's visit…read morewas a very disappointing experience which may keep me out of Buc-ee's forever! I received a Buc-ee's dog leash as a gift, and the very first time I used it, it broke. Luckily, I have a good boy and didn't run off, which could have easily turned into a dangerous situation. For something as basic as a dog leash, I would think the quality would be more reliable, and this clearly wasn't. I went back to the store looking for an exchange, not even a refund, and that's where things got super weird and frustrating. I was told by the Manager Miah that without a receipt, nothing could be done. But, in the same conversation, she told me the item would also need to be in "resellable condition." .... HMMMMM.... wait, that doesn't make much sense. Let me get this straight, if the product is defective and broke on first use, how would it ever be resellable? BUuuuuuut if I did have a receipt, suddenly the broken leash is acceptable for exchange? The logic just didn't add up. Miah then insisted on stressing "store policy" and that she could lose her job for making an exception. But isn't store policy to satisfy your customers and provide them with an experience that makes them want to return. That's hard to believe that taking care of a customer over a clearly defective $20 item would be a fireable offense. Come on guys, where is the use of basic common sense. The most disappointing is that I've been a loyal Buc-ee's customer. Every year before visiting family overseas, we spend $100's of dollars on Buc-ee's merchandise, snacks, and gifts to take with us. It's been a tradition, one that ended today. Completely shocked that a company valued at over $2 Billion would choose to stand firm over a $20 defective leash. How about you guys do a better job training management to handle situations like this with a little flexibility and customer-first thinking vs. scaring them into losing their jobs, which loses customers! I used to enjoy shopping at Buc-ee's, but after this experience, I def. will not be back!

The cashier did not know what he was doing. I had to go inside multiple times to have him fix itread more

Love that they are open 24 hours because we got turned around coming home from Biloxi and we was…read morealmost OUT OF GAS. The.business figuratively saved our lives or at least gave us a huge benefit by just "being" there.

They get away with higher priced gas since the only competition is Shell across the street. They…read morehave a nice big convenience store inside though.

If I could give no stars I would!!! This rude man works there, if you want to call it work, he is…read morealways on his phone and I got there today 7-09-23 and he saw I was looking at scratchoffs and I told him my selections and he says lotto is not open. I've been there before and the other gentleman is nice. But this one is horrible and rude and never wants to work or sell lotto. Please replace him.

Good gas station in the area! Not necessary that is the cheapest but decent and good gas and good…read morequality! Come get your gas and drive around Houston and Katy

gas pump malfunctioned and overfilled my tank while spilling gas everywhere all over my car and…read moreground. luckily i noticed it quick enough to only have spilled maybe a quarter gallon but when i requested help, no one came to assist me and repeatedly ignored the requests. gas pump should have been marked closed if it was out of order.

No prices on the snacks. . $3.30 for a King Sized Snicker bar. I would of passed knowing I was…read morepaying this but, oh well. Another gas station is charging the same but it's labeled. Interior still feels new. But, what's the deal on not pricing the snacks?

Sadly I have to give this Chevron a fail on their bathroom condition. I obviously came here to fill…read moremy tank, as an Amazon driver delivering to the Katy area it's super important places I stop at are clean abs safe specially for women, this entire station is grungy, dirty unkempt, bathroom is in horrible condition, I had to sanitize my own toilet and was barely able to sit on it, there was a puddle of rain water? On the floor, no toilet paper no paper towels, worse than a cat mechanic shop. JEESH, I hate to be harsh but Katy is an expensive upscale area and they are the only Closest brand name gas in all of old town Katy, I hate that I don't have a safe place that's clean. Doing these routes takes hours! :(

I was going to write mean things about Barbie in this review, but She'll inevitably read it, so I…read moredecided against it. Located west of the Old Town Center of Katy you will find a donut shop with a pizza shop with a gas station, which has pretty average prices for Katy, which is cheaper than the average Houston price I would say. It's nice and clean and easy to access and not too busy of an intersection, so on all levels it's a pretty good gas station to use.

Gas prices are slightly high due to their location, but often have some sort of drink special. That…read moreis important to me since they are in close proximity to the park. This place is also connected to Church's Chicken, which allows for a cheap eats when eating off their dollar menu. Customer service is always good here.

Very economical and wallet friendly fuel station in the area! :)…read more Love it and will be back here for sure! Come get your gas! Cheers

Very quick and easy to get too. Walmart gets it. I like to get what I need sometimes and get out…read morethe same goes with the gas. Get filled up and get going. The attendants are very nice and are there to help if you have any issues. I do wish they had more gas pumps. It would make it easier on extremely busy days when I need to fill up. Sometimes I'll just wait for a bit and ride around until I get an open gas pump like most gas stations. But other than that. I love the convince, The easy get in and get out service. Because that's what we really need in life convenience, easiness, comfortability and affordable prices. Lol Ok I'm going on and on I hope this review was helpful and I hope you have a great Easter and enjoy your beautiful families. I hope you have a GREAT DAY!! Happy EASTER DAY SYOY!

Excellent pricing, sufficient stations so the wait to gas up is very short or no wait at all. There…read moreare service people out there to assist.

Friday Fast lines!!! Happy to see short lines going fast is always clean always secured. Best gas…read morein town

Came on Saturday 3-21-26 @ 5:30. The gentleman behind the counter was so courteous and welcoming!…read moreAbsolutely wonderful person! I will be back, wonderful customer service.

I have never been so dissatisfied with customer service like the one received today at this gas…read morestation. Trying to enjoy a day at the water park that's close to here. Stopped by quick to get some snacks and use restroom. * First issue is having my partner locked inside the restroom. What's the reason to have an open restroom and then not check if anyone is in it before locking it. (Not so much of a big deal at least recognize it and apologize) *Have kids juice in stock go to cashier to pay for it and get told she can't sell it to us due to "items not allowed to be sold,to get a different juice " I say okay maybe barcode not scanning I try getting a different one with same cartoon so my kid can get his favorite juice. She stated she can't sell me anything from the same kind. I don't understand how you can have something in stock and not be able to sell it. Went to a different gas station bough our juices no problem!

Do not give this store any business!!…read more I was in a bit of a hurry , so my mistake but I ended up paying $3.34 a gallon for plus at this Shell , when I ask the older middle eastern gentleman, he just kind of gave me an attitude, I didn't want any money back, I just thought it was a mistake, I usually pump at the Exxon across the highway, and it is only $2.69 for plus, so do yourself a favor and go to EXXON.

Just got kicked out, Did I make too high energy of an entrance or something? I wasn't angry. Polite…read moreto everyone in the store. Dunno. NVM 4869. Will sort this out in a few days. Misunderstanding? Take one more picture.