I have loved this shop since 1986...and now that John Quillinan owns it, it is still a wonderful shop and has lovely objects and those who work there are helpful and can buy your beautiful jewelry that you no longer wear. read more

I purchased a jade bracelet and ring from two of their first online (live) auctions and got really swept up in the excitement. After scoring the jewelry, I had a little buyer's remorse, nervous that I'd made a mistake buying in a hurry and without seeing the jewelry in person... I just got them and I'm in love! They are even more beautiful than they were on the somewhat grainy livestream. I am so happy and can't wait for the next auction! I liked the store before (great prices on lab diamonds) and now I'm their biggest fan. Hope I get to see the store in person one day. Wearing the bracelet already and taking the ring to be sized right now. Thank y'all! read more

Mureta & - Vintage 14k jade ring and bracelet - Jewelry Near Me - San Francisco, California

I bought a tennis bracelet during a sale on 9/29/24, but NEVER RECEIVED my order. On Nov. 11, after leaving a negative review, they cancelled & refunded my purchase. Instead of making things right, the owners took to TikTok, sharing a twisted version of events rather than simply following through on my order--which I'd been waiting over six weeks for. Here's what happened: On Sept. 29, I placed my order with full awareness that shipping might take time, but I expected some level of communication from the shop. I was excited to buy from them after seeing positive reviews online. On Sept. 30, I emailed them to add a note to my order about me being out of town until Oct. 24. I didn't receive a response or confirmation to that email until Nov. 11 (more on that below). On Oct. 24, after nearly four weeks without any updates besides an initial confirmation email, I followed up. They finally replied that day, saying they were still waiting for my piece from their supplier. On Nov. 7th, I received an email that my item was on its way and that I would receive it by Nov. 8th because of express shipping. On Nov. 8th, I stayed home all day to wait for my package because it required a signature. But my package never came. When I checked the tracking number, it showed that UPS hadn't even received my package. On Nov. 9th, I got an email from John of Mureta asking for a review of their store. At this point, the store had taken my money, had not fulfilled my order and had not communicated to me to the status or whereabouts of my order. So I left them a 1-star review. Then, on Nov. 11, I received a notification from the Shop app saying my order had been refunded. I called the store and left a voicemail to find out what was going on. No response. Eventually, I commented on one of their TikTok videos about their poor communication. That's when the owner finally responded--on TikTok. The short version of what went down: 1. The owner claimed they didn't have my order number. 2. They "fired" me as a customer. 3. They accused me of lacking compassion and trying to "destroy" their small family business. 4. They went on to make a TikTok bashing unsatisfied customers, even referencing my review as "crude." I've attached a screenshot of my review on Google and nothing about it is "crude." But WHERE is this energy when it comes to communicating with paying customers offline? In re to the email from the owner on Nov. 11 I had mentioned - he was responding to my email from Sept. 30th and asked why I left a bad review after the store had followed my instructions of delaying my order. How could they have delayed my order for me when, by their own admission on Oct. 24, they hadn't even received my item from their supplier yet? Instead of trying to make things right, they just canceled my order. On TikTok, the owners claimed I should have reached out if I was concerned (one even said they hadn't received any emails from me). Despite my efforts above, they only responded when it negatively affected their public image. The time and effort they spent on TikTok could've been used to fulfill orders and respond to customers. Now, I keep getting notifications on Tik Tok from their followers reprimanding me for voicing my experience. They are openly allowing this which is pretty disgusting on their end. Overall, I get a small business with high demand will have delays. But I did not expect such poor communication and definitely did not expect the owners to react nor respond so egregiously. The owners mention numerous times that they are limited in work space to fulfill orders. PRO TIP: limit orders or cut back on sales that create an influx of orders that you can't fulfill in a timely manner. Ultimately, they took my money and my order, didn't fulfill it after 6+ weeks THEN canceled & refunded my order after my HONEST review. A review the owner asked for on Nov. 9th. Owner Jon took to TikTok to distort reality of what he did with my order and to me as a customer. I spent almost $3k on a bracelet only to wait almost 2 months for it and end up with no bracelet at all. Maybe have some "compassion" for your paying customers who spend their hard earned money at your store and receive poor customer service instead of turning us into villains for social media. Manipulating the narrative and saying that dissatisfied customers are trying to "destroy" your business is not how you should respond to customers who have valid issues with their orders. **Uploaded pictures for more context** read more

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Found this gem of a store via tiktok a while ago and decided to go check it out in person when I was in the city. I was worried about parking since it was in the busy city of SF. To my surprise I was able to find parking quite easy on the street infront of the store (although you did have to pay to park/parking meter.) Walking into the shop was like walking back in time to a jewelry shop from the 20's! From the display cases to the light fixtures, to the numerous amounts of books on display. Everything dripped with elegance! Both the owner/ and the employees were super friendly, welcoming, and very understanding. I was looking for a tennis bracelet and I was amazed by how affordable the prices were. They had a ton to choose from! In different sizes and colors (gold or white gold.) I ended up leaving that day with a white gold piece. However, after a few days I decided white gold wasn't my color. So I came back for an exchange and they were so friendly and understanding about it. They made the exchange so easy for me I was so happy, since I was the one inconveniencing them with it! Overall, I would 100% recommend this place for anyone on the hunt for jewelry or just want to go check out the store just for their beautiful taste in decor! read more

Mureta & - Tennis Bracelet - Jewelry Near Me - San Francisco, California

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This is such a cool shop. They have a mixture of lab diamonds and estate jewelry/mined diamonds. The lab diamond jewelry is very fairly priced and great quality. We have purchased earrings and two tennis bracelets and very happy with them. Their TikTok account is also very entertaining and educational. read more

Mureta & - Tennis bracelets. 4 vs 5 carat. - Jewelry Near Me - San Francisco, California

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Came here through a recommendation from a friend and I had such a pleasant experience! First all the store itself is so charming and unique. John was very nice and friendly. Exceptional service! Honestly it made me want to stay and look at more items. They have a ton of selections with an amazing value! There was a slight hiccup with my order of not arriving as expected, but John was very quick to address the issue and it came very fast, so it all worked out in the end. I was very happy with my purchase! I would definitely recommend this to anyone and would come back again! read more

I'm so disappointed in my experience with Mureta and Co. As part of their Canada Day sale, we ordered a tennis bracelet, earrings, and it was supposed to come with a free upgrade (potentially worth thousands according to them). The earrings were already in stock when I ordered, but the bracelet was being made to order. After about 6-7 weeks, the items still had not shipped, and I saw that the items were significantly cheaper online than they were when I placed the order. I emailed customer service asking if they could honor the current pricing, to which they replied that the best they could do would be to give me store credit for the difference in pricing for the earrings only. That seemed reasonable to me, and I accepted that offer. The items finally shipped after about 8 weeks, and when I received the package, there were no earrings, no upgrade, and the bracelet arrived in a broken box. I checked my Shopify account and saw that the store had cancelled the earrings, and instead of the difference in price issued me $720 of store credit. I called when I received the package to say how frustrated I was having waited for so long to not receive an item that was in stock 2 months ago, for the quality of what I received, and for the missing items. Instead of being met with any sort of apology from the store about the mishaps on their end, I was given a huge attitude from the representative. She told me she would no longer be honoring the difference in price since the price of the earrings has now increased from our last talk, but she would "do me the favor" of reordering the items she mistakenly cancelled and not charging me a higher price for them because of tariffs (that were seemingly implemented in the last week). It's worth noting that these earrings were no longer in stock (and presumably sold to someone else) so I would have to wait for them to be ordered again. I had to multiple times stop the conversation to voice how inappropriate the tone of the person was, especially for an error on the part of the store. We ended the call finally agreeing to reorder the earrings and ship them out the following week, send the upgrade I was promised with it, and issue the refund for the difference in price that I was supposed to originally receive. The next afternoon I received a voicemail from the owner of the store, saying he "does not tolerate disrespect" and they are cancelling my order and to never order from them again. I was stunned. I called him back to discuss what had happened, but it was clear he would not answer. I texted him, assuming he had heard misinformation from his representative, because anyone listening to that call would have been appalled with how she was speaking to me. Instead he threatened me that if I "continued to push this he would not be happy." I have truly never been treated like this as a customer, especially from the OWNER of an establishment, and definitely not from somewhere I spent nearly $3K with. From reading the other reviews, it seems as though if you have any sort of issue you are at risk of being fired as a customer, having videos berating you online, or just overall being treated terribly. Would spend your money elsewhere on a place that actually values their customers. read more

Mureta & - Jewelry Near Me - San Francisco, California

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I bought my wife a tennis bracelet and studs during a sale as a push present for her, and this experience has been so terrible from start to finish. It took 2 months to receive the package, which was missing items that were part of the promotion that were supposed to be included. They also inadvertently canceled items after waiting 2 months for them, and when my wife called to inquire about this was treated so rudely by the employee. Eventually they told her they would ship them out the next week, however the next day the owner called and cancelled the order again. Mind-boggling customer service, which appears to be the norm with the other folks who have had negative experiences here. read more

I've ordered two items online. While both took longer than I would have liked to arrive (this is a small business and not Amazon after all), both items were worth the wait. They were beautifully packaged, very well made, and delightfully sparkly. Pricing is extremely competitive. I would love to pop into the shop some time. read more

Looking to sell my piece of jewelry and they came back with a low ball offer and then said "We recommend exploring other options closer to you, especially since you are traveling two hours. You may be able to find a comparable offer locally" Guess they dont want any of my business. I had a bunch of high end jewelry pieces I was looking to sell depending on the sale of this one piece. Guess ill take my business elsewhere. read more

Adding a follow up review, since my experience with Mureta and Co. they have added verbiage to their website explaining timelines for shipping on orders (1-3 weeks typically) and how they handle online orders. I think knowing this information prior to placing my order would've have completely changed my entire experience. Bravo to their team for making changes to serve their customers more efficiently. read more

love love love this store the owner is nice and they have great pieces. definitely worth checking out

Best customer service hands down. Kind, helpful and genuine. We bought our ring in November and Mureta was able to rush it for less than 30 days before our wedding. In addition, we needed the ring resized after the wedding, 2 days before we moved from California to Michigan, and Mureta, without hesitation, offered to send the ring to us after they resized it. It was delivered with an overnight delivery! They went above and beyond. So thankful that we will be coming back to SF to buy another set of rings later this year. Did I mention, on top of amazing customer service, they have a unique ring design? Highly recommend Mureta! read more

Always a wonderful experience shopping here! The service is consistently top-notch, with staff who are attentive, friendly, and knowledgeable. I'm always impressed by the quality of the pieces--each one is beautifully crafted and clearly made to last. On top of that, the prices are unbeatable, making it easy to find something special without overspending. It's rare to find such a perfect combination of excellent service, high quality, and great value. Always great service & quality pieces at the best price! read more

I've had a very disappointing experience shopping online at Mureta & Co. I purchased a bracelet during their sale on 9/30, but after more than a week with no shipping updates, I reached out to customer service for an estimated shipping date. I completely understand delays during sales, but I just wanted some communication. Unfortunately, I never received a response to my email. After 10 days of waiting, I checked their Instagram, where their bio stated not to DM for order updates and to email customer service--which I had already done with no reply. Desperate for an update, I sent a DM anyway, and someone managing the Instagram account responded, telling me they were swamped and waiting on more stock. This raised the question: why keep selling items they don't have in stock? I once again asked for an estimated shipping date, but received no response. It's now been 3 weeks since my order, with no updates or replies to my emails. I'm extremely disappointed in the lack of communication and customer service. While I understand I purchased the bracelet during a sale, it's becoming clear that you get what you pay for--or in this case, you don't even get the product. read more

Found this wonderful store through TikTok & have had a great time working with John on a custom piece. Will be back for another visit & purchase soon! read more

I purchased some diamond tennis bracelets from their Tik tok showcase and believe it or not, I couldn't stop watching all the various jewelry that they were show casing. The owners are so hardworking and they have excellent prices for their products! I received my bracelets today with a special gift since I bought more than 1...the gift they sent me is beautiful!!!! I am a fan! I support small businesses, especially a husband and wife team. The husband is hilarious!!! Thank you for my beautiful bracelet and earrings!! read more

Extremely horrible customer service and unprofessional. After the company as in the wrong and ignoring my emails, when they finally responded, the response was completely childish and unprofessional. Please spend your hard earned money elsewhere. read more

Had a very good experience buying one of their $100 mystery boxes and received well over the value I paid. I enjoy their social media presence as they don't just sell jewelry but provide education and invest in their community. For example, a woman had a precious heirloom stolen and Mureta offered up a reward. They're a good business and don't deserve being dogged by trolls online who've never actually patronized the business. read more

Had an absolutely amazing experience purchasing a diamond bracelet from Mureta & Co. Excellent customer service, lovely shop and gorgeous jewelry. I will definitely use them for future gift purchases! Thank you! read more

I've been going to Mureta for almost 3 years every time I'm in San Francisco. The owners Jack & Caroline bring such fresh energy and expertise to antique and vintage / estate jewelry. I visit a lot of shops and there is no equal to their professionalism, approachability and knowledge. I also find their pricing very fair and transparent. My friend bought a sapphire ring that she soon discovered was too large - she came back a week later and they exchanged it no questions asked. I always learn a lot from Caroline and Jack and look forward to continuing to purchase antique jewelry from them. read more

I follow this jeweler on TT, His videos are entertaining as well educational, and of course, chock full of eye candy! I purchased a $500 Mystery Box. Honestly, an amazing value and so much fun! I wear my diamond earrings all the time - they go with everything and I received three pairs - you heard right! In addition, received a bunch of other pieces that I really enjoy - I can't wait to visit the store with the pineapple door the next time i'm in the bay area! read more

Had a great experience walking into Mureta. I found their shop on TikTok and knew I had to visit. John has an incredible knowledge of gemstones and was happy to answer any questions I had. He showed us a variety of treasures, from a Faberge cup to an antique silver Chinese mirror to a huge collection of beautiful unset gems. He also has the best prices on lab diamonds that I've ever seen! I ended up walking away with a unique pink sapphire and yellow diamond ring that I will treasure forever. Definitely my favorite jewelry shop in San Francisco and definitely will visit again and again! read more

Charming shop with amazing items. John is so informative and knows the provenance on each item. Highly recommend stopping in and if you don't find a treasure on your first visit try again. The inventory is always changing. read more

The only jeweler I work with in the Bay Area. I have purchased sapphires, a top of the line emerald and rubellite earrings that were all absolutely stunning. Mureta and Co is an excellent value and has exceptional service that is more knowledgeable than every jeweler out there. read more

I absolutely love Mureta & Co -- some of the best vintage and antique jewelry pieces I've ever found in the US, and I've also made a custom ruby channel-set ring with them, and John's design blew me away. Their taste, their eye for unique pieces, and their access to incredible sources is the stuff that makes all of us jewelry lovers in San Francisco very very fortunate. read more

We found exactly the diamond ring we have been searching for . The owner was extremely helpful and knowledgeable . It was a wonderful experience . read more

We just found this beautiful store! The jewelry is just fabulous. The new owners are the best!!!! read more

Mureta & Co is an absolute neighborhood gem! I could spend all day browsing in this shop -- from floor to ceiling, this place is packed with the most wonderful antique fine jewelry, art, and curios. Their selection of antique and vintage engagement rings is outstanding! I have learned so much from the owners -- they are incredibly knowledgeable and so friendly! read more

Had such an amazing experience here! Bought a beautiful bracelet for my friend's birthday. The man working there was so friendly and the place was beautiful. Couldn't have been better- highly recommend. read more

I have always loved this shop, and am continuing to enjoy it with the change of ownership. It's like going to a museum where the antiquities change all the time. With each visit, I am exposed to more fabulous temptations. The owners and staff are knowledgeable and will even tell you when something doesn't suit you. read more

Beautiful things? Yes. There were actually several things I wanted to buy, and would have, but I just can't support a store that doesn't value my business. I was not the only person in the store but I was the only person not getting any assistance and when I asked for help, I was given a look and spoken to in a I-know-you're-not-going-to-buy-anything-so-don't-waste-my-time kind of tone. A lot of items also didn't have price tags which makes me feel like prices are based on whether you look like you have money to spend. FYI, some of the wealthiest people may not look the part. read more

I couldn't be happier with this place! I was shopping around the city for antique engagement rings and stumbled upon Muretas. This place is not huge, but what they have is amazing. Gorgeous antiques (not just jewelry). Gary and other woman who worked there (sorry I can't remember her name) were so helpful and pleasant. I found a ring I wanted and got an excellent price. I looked at similar style rings at other shops in the city and Muretas was by far the best deal. In summary, great prices, very helpful and pleasant staff, and amazing selection. Definitely worth checking out if you're in the market for antiques. read more

What a fabulous little antique shop! The woman that helped me was extremely friendly and patient with me while I tried to make a decision between one of thirty or so antique tea cups. They have an amazing selection of old tea cups and they are all so beautiful (hence why it took so long for me to decide!). The tea cup I ended up choosing cost 40 bucks, which is pretty steep but it is gorgeous and in all my tea cup shopping pretty reasonable for the quality---more detail = more expensive, as a general rule. I will definitely stop by here again when I want to add another cup to my collection. read more

If you blink you might miss this little gem on Fillmore. I blinked, but luckily didn't miss the front window, decorated with antique French and English tea cups. Did I just say that? Double take, "tea cups? Huh?" I went in to this small nook of an antique shop to answer my personal WTF. How does this place survive amongst all the high fallutin' company (Marc Jacobs and the rest of the pack)? The answer is easy, it's a specialty place with an incredible selection of antique, bygone dining sets, china, dinner bells etc. "Oh My Cheeves has rung us for dinner. Shall we my nineteenth century guests?" You name it, Mureta's has everything in Old OLD School dining essentials. A second look and you find antique opera glasses, a business card brass monkey ("monkey-monkey"). So if passing this place, you can blink but don't miss it. 5 duckets for ol' skool eatin' stuff. read more

Drove all the way out to the store on Fillmore get an eclectic and unique gift for a friend in town just for tonight. They were closed for some ambiguous reason. What a shame. Just lost a customer. read more

Wonderful shop with the most helpful and accommodating staff working there! I've sent people from all walks of life there, and everyone from the socialite to the Butch dyke in a dirty mechanics jacket was treated well. Incredible staff, and even better jewelry! A must to visit any time I'm in the Filmore. read more

I live in the neighborhood and am obsessed with vintage jewelry but never went into this store very much because I thought everything was too expensive and the vibe felt kind of stuffy. The new owner, John, is so nice and very welcoming. I fell in LOVE with a vintage emerald ring, but it was more than I wanted to spend on a Tuesday afternoon. John was so great working with me on the price and told me that they do trades. I ended up bringing in a bunch of jewelry that I had from my family and he was so kind and honest about what pieces had value and which ones did not. In the end we made it work and I am the proud owner of my new favorite ring! Do yourself a favor and just go in to take a look. They have pieces from all different time periods and the entire staff is so kind and happy to let you try things on, take pictures, etc. I will now be stopping by here much more often, it's my new favorite store in the neighborhood. read more

Such lovely service; they are so accommodating. And beautiful pieces at the boutique to match.

Maybe I caught him during a particularly bitchy moment but I was very unimpressed with the owner. I was walking by his store when I noticed 3 pieces of furniture and some fabric that had been left outside. They weren't in very good condition and had no price tags so I thought that maybe they were being discarded. With a little fixing, two of the pieces had potential and I was interested in keeping them. I wanted to inquire inside but the gate appeared closed and when I looked through the window, the place appeared empty. I was in the neighborhood for a couple of hours so I kept glancing in that direction, also observing other passersby and their obvious curiosity. I went back again to peek inside the window; that time, I saw that there were people inside and that the gate wasn't locked, just pulled partly shut- at this point, I decided that that the furniture most likely wasn't being given away but I was still interested in buying two of the pieces. I walked in, wasn't acknowledged and since the people inside were in a conversation and I didn't want to interrupt, I decided to wait till someone addressed me. About 10 minutes passed before the owner finally opened his mouth in my direction and with great irritation, asked what I wanted. I said that I was curious about the furniture outside and he literally, PHYSICALLY pushed me out the door as he barked that he was in the middle of a private appointment and that's why the door was locked. (Except that as I explained, nothing was locked, else I wouldn't have been able to get inside.) So not only was he extremely rude about kicking me out, he also attempted to make me feel stupid. This whole situation could have been avoided very easily if he'd left a note on the door indicating that he is occupied with a private appointment and if he put price tags on the furniture sitting outside or if he simply informed me right away that he wasn't actually open. Overall, very odd way of doing business, in my opinion; I'll be taking mine elsewhere. read more