Great doctor, staff, and frame selection! I have been going to Dr. Ryu's office for several years…read morenow and he always takes time to explain the process of eye examinations to help me understand how it works. Highly recommend!

Came today and booked an appointment. There are 2 ladies at the reception sitting and no one…read moreinside. Asked to try glasses to and they refused as they have to clean it after. How would I know if it fits me then? And you can clean it, it's your job! Asked to know how much the lenses will cost us, she refused and said it is a big list to go through. Again 2 employees working and no one inside and they will not do anything. I canceled my appointment and will go somewhere else.

I stopped by this Lens store to look at some frames I was interested in. I visited another location…read moreand tried the Oakley rafters frame which I loved but wanted to try it one more time before buying. I found parking easily in the plaza where this store is. I came close to the evening time and they were not busy at all. I was the only customer there that day. Abbey was the person helping me and let me shop in peace. I mostly checked out the Oakley frames area and found the rafter. Abbey was able to built up a quote for me and I was surprise with the overall price even with the holiday deals. Adding things like blue light protection, anti scratch, the other features just keep making the cost go up. The eye exam cost here is pretty high also so just be aware. The customer service was great here but the value is on the higher end.

This is the easiest place to get an appointment and contact lenses for incredible prices , even…read morebeats 1800 contacts . Vision Insurance accepted I was able to get an awesome pair of readers and contacts with my benefits before year end Nate has been helping me and Wendy helped get my husband appointment before the end of the year . The staff here are really friendly and Dr. Cohen was really friendly and helpful confirming my contact benefit. This is a great shop and I highly recommend for your standard vision needs .

This post is on behalf of my father who was a patient recently at this clinic…read more He had a very pleasant experience with the exam and with the Dr. who did the exam. He was very pleased with the adjustment in his eye prescription the Dr. gave him. He no longer is getting headaches from his glasses. This 1 star is to the unprofessional and ill mannered staff member who made very uncomfortable remarks to my father. When my father was done with the exam he chose his glasses and then met with a male staff member who charged him for his visit and glasses. Up until this point my father was pleased with the service, nothing above and beyond but average service. After payment he simply asked a question about their office accepting his coverage for safety glasses for his work. (We are new to this office and our other Optometry office would use his insurance to cover the cost of safety glasses for his work). And this employee stated " I don't know what fraud you were doing at your old optometrist, but we don't do that here". My father (who does not know much about medical or vision coverage, other than that he has insurance) simply asked a question. A simple "let me look into that for you" or even a "no, unfortunately we don't cover that" would have been the polite and professional response. As someone who has worked in the medical field for 8 years and has cared for patients I was extremely disappointed in that comment. I would never respond to a patient or any human being in that manner. So unprofessional. So insolent.

I've been going to them for quite a while now and they are truly a good optometry center, they…read morevalue your time, the doctor spends good amount of time to make sure you get the best result, highly recommended!

I have been going to this office for over 8 years and I can honestly say the care has always been…read moreexceptional. The doctor is knowledgeable, patient, and truly takes the time to make you feel comfortable and cared for. What really stands out is the staff they are always kind, welcoming, and somehow remember me every single time I come in. It makes such a difference walking into an office where everyone treats you like family instead of just another appointment. I highly recommend this office to anyone looking for an eye doctor who genuinely cares about their patients.

It's amazing place , very nice staff with great Doctor…read more "I had an amazing experience at W shields ,OD The staff was incredibly friendly and knowledgeable, helping me find the perfect frames to suit my face shape and style. The optometrist, was thorough and explained everything clearly during my eye exam. The technology they use is top-notch, and I appreciated the detailed report of my eye health. The selection of glasses and contacts is impressive, and the prices are very competitive. I ended up getting a great deal on a pair of designer frames. The customer service was exceptional, from the initial consultation to the follow-up appointment to adjust my glasses. Everyone was courteous, professional, and genuinely cared about my satisfaction. I highly recommend [Optical Store Name] to anyone looking for excellent eye care and personalized service. I'll definitely be back!"

Stay clear of this place!! Leti the manager provides zero customer service! I've left messages in…read moreperson in the office, email, voicemail and with the staff on the phone. 4 weeks of trying to reach her or get her to call me and nothing!!! She owes me a $175 refund and is avoiding me. This is ridiculous! I had my initial eye exam April 17, 2025 and did not receive the correct lenses until June 25,2025. Twice they were made wrong. Just this alone is reason enough to avoid this place, but her lack of ethics and no customer care makes this one of the worst places I've done business with. When I ask the ladies in the office who owns this place they won't give me their info and say Leti is the manager...and she handles customer service issues. Well who holds Leti accountable if the owners can't be contacted? Well I hope they read it here. Stay away from this place! Take your hard earned money elsewhere! I warned Leti in messages I'd give her an opportunity to reach me before I left any reviews... it took 4 weeks of no return calls to get me to this point.

The staff at the front desk and eye doctor herself was very nice, organized, knowledgeable and…read morehelpful for the eye care for my family.

I had a wonderful time doing my eye exam here at this Costco Optical. The person checking my eye…read morewas Doctor Optos, she was very informative and explaining every process with me. Before I went in her office, another lady took my sight level by looking through their machine that was showing a hot air balloon. I also decided to do the retina photo thing where they'll let you know the health of your eyes. The price is very reasonable which is why I came here. I wasn't planning on getting my frame or lenses here but just wanted to do my eye exam. I saw that this Costco Optical carries some Oakley frame which is the only brand I wear.

Didn't realize that I hadn't updated my experiences with the vision center since my eyecare needs…read morechanged dramatically for the better a few years ago. I am free from being chained to wearing daily glasses after having cataract surgery! It's been incredibly liberating for me after over 50 years in spectacles. What I do have now are a custom pair of reading glasses for low light conditions, like after-dark reading or watching videos on my phone. My optometrist created the prescription since my implant lenses are middle-to-far distance in one eye and close-to-middle in the other. Thus, off the shelf reading glasses don't work for me. My Costco pair works great! I usually don't need reading glasses when it's daylight, so I only use this pair after dark. I also have a special pair for night driving, although I don't always even have to wear them. When my eyes are tired from being on the computer too many hours, I can feel the need for those driving glasses. What's fun for me is that I can now buy just regular sunglasses; no prescription sunnies needed anymore. Even one pair of those I ordered from Costco Vision Center - I liked the lightweight frames and had them custom-made with sunglass lenses instead of corrective vision lenses. Such a deal for about $70 inclusive of frames and lenses! (Have you been to Sunglass Hut or the like for nice sunglasses lately? They are very pricey!) The staff members at this location have always been helpful and kind. The hardest part about coming here is that they are popular and sometimes there's a wait to be assisted. Otherwise, the prices are terrific and fulfillment goes pretty quickly.

I had an appointment at 10am & sat there until 10:50 for a pre-test prior to seeing the doctor. A…read morepatient who had an appointment at 10:15 complained & got this pre-test before me so they get to be seen before me even though my appointment is before theirs. All I got from the guy working there was that there was a scheduling mix up so it's crazy today. I left. Never wasting time there ever again.

I had an 11:30 appointment and at 12:40 I'm Still waiting to see eye doctor! Staff is friendly, but…read moredoes not make up for the lack of consideration of patrons time. It is now 12:45! This is RUDE!

Dr. Paruangao is good but the staff, especially the guy named Ruben is just the worst! I had to go…read morethere three times to get them just to correctly order my contacts. One excuse after another why they did not place my order as promised. Five weeks from my last visit with the Optometrist and today they assured me, once again, that they would place my order. It's a shame, as I have been a patient of Dr. Parungao for many years, but I will never go there again and find it necessary to warn others about the incompetence of her staff.

I came here when I had an emergency with my eye. They got me in quickly and the entire staff was…read morevery warm and welcoming. They even followed up with me the next morning to make sure I was doing ok. I felt very comfortable here and will definitely be back for my eye care needs.

Special thanks to Shayna at the self check on New Year's eve mid day. Your hug meant the world to…read moreme . She saw me struggling with heavy water cases and due to my orthopedics I can't lift heavy things , another woman's husband helped me load them into the cart. They also saw me struggling and helped . The store was packed but two special people need recognition, Annonymous Husband, you were an blessing and your wife is really lucky to have you . Shayna I will take you up on your offer for assistance next time I need a water run. Sometimes good people show up at the right time . I was blessed to have the help. Thank you both .

I had a disappointing experience with manager Ashley regarding a Costco return for an artificial…read moreChristmas tree with LED lights that failed after about 7 years of very light seasonal use. I explained clearly and respectfully that LED lights are generally expected to last much longer under normal use, and that this did not seem like unreasonable wear and tear. What made the experience more frustrating was how strict and dismissive the interaction felt. Instead of focusing on the actual issue, I was questioned about where I do most of my Costco shopping, which felt irrelevant and unnecessary. I stood my ground because I was not trying to abuse the return policy. I was simply asking for fair consideration based on the nature of the product and how lightly it had been used. I have shopped at Costco for years and have not had this kind of experience before. I understand policies matter, but customer service and reasonable judgment matter too. This interaction did not reflect the level of service I usually associate with Costco.

Dr Rogers is a kind and welcoming person however on the other side of it is the staff will be nice…read moreat first but until last few years and till now I will not be return to this optometry office or recommend this place. I've Had my final bad experience with that staff of ladies. Ordered new eye wear frames that they advised would be what I was looking for. The test was when I received my new eyeglasses seem to fit just right until I attempted to use my eyewear that was very costly Frame with eye proscription did not measure up. My proscription is for distance and lower portion for reading. I had to lift up head to use the reading part of the RX while am working on a computer screen which gives me neck ache that can over time cause more damage. After speaking with the staff (woman) who answers the phone which could be 1 of 3 staff employees told me they would not exchange the frame and the dimensions they used were only slightly off from what I requested. The option she provides to make this horrific eyewear experience right was to just refund the amount and the manner tone she gave was firm and not pleasant and would have to come in office within 4 days. A refund was not the answer to my problem I just needed it fix and not to my expense. Other option was they can raise the reading portion of the proscription they I'll be then dealing with my distance which is a driving motor vehicle issues since I need that for distance. This is poor experience and will have to cease from this establishment/business with them if they cannot fix and order me the frame but they will not exchange the frames out in any event. Am guessing they don't care if a customer is dissatisfied even when it's not that consumer fault. Even though the web site says and I quote "We take pride in making sure our patients are fully satisfied with the services we provide" is a false statement on their part. Good luck.

This place was clean and nice. The selections were good, and…read morethe service was great. I'll be returning in the future for sure.