I rented an electric snake to try and clear what appeared to be a pretty bad clog in the busiest (kitchen, 2 full bathrooms, laundry room), one of the two main sewer lines from the house to the City main. It was obvious that my clog was on the upstream side of my cleanout since not a drop of water was making it to my clean out. After 3 hours of back and forth I could not get the snake to penetrate the clog. First thing the following morning (9:00 a.m.) I contacted Roto Rooter to get a less than professional voicemail message and left my number since they are local. While I was waiting to hear back from them I was told about Mullin Plumbing and thought I'd give them a call since almost half the day had passed with not a word from Roto. I called Mullin at about 11:45 a.m. and was greeted by a real person, extremely polite, very knowledgeable regarding my explanation of my problem, and confident that their technician could solve my problem. I asked when they could get to my problem, was put on hold for less than a minute and was surprised to hear that they could do it now if I was available. I asked where the technician was and was advised they were at their location which is about an hour from mine. I was told that they could have one of their best people for my problem here in an hour. Like clockwork the technician arrived, introduced himself, asked a few questions about my problem and sewer lines, set up and went right to work. He was able to do in less than 1 hour what I couldn't get done in 3 hours. On top of the outstanding job he did with clearing my clogged line, he went the extra mile and ran the snake through the line on the downstream side of my clean out where I assumed everything was OK. To my surprise, he did clear out some roots that had intruded into the line from a tree that we had removed about a year ago. This could have very well become a clog problem for us at some time in the future. I would definitely call on them again, even with them being a hour away, and would highly recommend them for this kind of work to anyone I know. By the way, while I did commend the technician for a job well done and express my great appreciation, it is rare that I ever take the time to sit down and write a review about anything. For what it is worth.
By the way, it's 4:30 p.m. and still no response to my message left with Roto this morning. What a way to run a business....makes you think this branch isn't much of a business, at that. Too bad, their loss was my gain.... read more