I bought a 2017 Volvo V60 Cross Country from The Audi Exchange in August. It was a non-Audi…read moretrade-in on their lot, and I live in New York, so this was a long-distance purchase. When I inquired, they sent detailed information right away, including photos and Carfax. Fairly priced, one owner, low miles, full service history. It was the exact year, make, and model I was looking for in unusually good condition. I was doubtful I could pull off buying from that far away, but they were completely prepared to help me do it. Being a half-hour Uber ride from O'Hare made the pickup easy. Altogether it just worked, thanks to George making it happen. The transaction went off without a hitch, the car passed inspection in New York, and my local Volvo dealer even complimented its condition. Would do business with them again.

The Audi Exchange Highland Park is what all dealerships should be like…read more A professional sales staff, a great service department and a super comfortable waiting room. The entire staff treats the customer with respect and they take an honest approach to the car buying experience. I want to thank Ryan, Yoram and Shawn for helping us with our new car purchase .

While I didn't end up purchasing from this dealership, I wanted to write a review because I did…read morehave a great experience here. It's a very long story, but essentially there was an issue with the car I intended to purchase, and I appreciate that they were honest with me about it up front rather than trying to cover it up just to close the deal and make the sale. They have integrity here. I was then going to get a different car color, but then some things in my personal life came up that put everything on hold for a few weeks. By the time I was ready to get a car, they didn't have the one I wanted in stock, but another dealership that was even closer to me did, so instead of waiting for a dealer trade I went ahead with the other dealership. But, everyone at Highland Park was great - I worked with Ken and Daniel and they were very accommodating and patient, and it's very low-pressure here. A lot of people complain on here about the "Lexus Plus" no-haggle setup, but in all my extensive research and trying to get other dealers to negotiate, HP's pricing was extremely fair and most other dealerships "best and final" offer was higher than HP's set pricing. It was also extremely straight-forward in terms of the one-person from start to finish process. The dealership is also very nice inside, which I would expect from Lexus, but wasn't always the case at other Lexus dealerships. Everyone I interacted with was kind and helpful, so this place does take some of the stress out of a car buying.

## 82-Day Registration Failure, Legal Exposure, and Total Management Abandonment…read more I purchased a new 2025 Lexus RX 500h from Lexus of Highland Park on April 15, 2026. While the sales associate handled the initial showroom transaction politely, the post-sale administrative handling and upper-management conduct fell completely below basic industry, legal, and consumer standards. **Improper Plate Transfer:** At delivery, dealership staff transferred and mounted my Nebraska personalized plates ("J STYLE") onto the new vehicle. They assured me this was legal, despite my explicit objections that the plates belonged to my trade-in vehicle. **82-Day Loss of Legal Use:** Due to administrative mishandling and an original title reportedly lost in transit, the paperwork did not arrive until late Friday, July 3, 2026. Because of the holiday weekend, the vehicle could not be legally registered until Monday, July 6, 2026, depriving me of lawful use for 82 days. **Dismissive Management:** Sales Director Julio Gomez characterized an 82-day delay as "normal" and recklessly advised me to simply "show a police officer the bill of sale" if stopped while driving across state lines. **Documented Financial Losses:** Operating out of state with mismatched registration created serious legal, citation, and insurance risks. I was forced to cancel a planned road trip, incurring $1,800 in nonrefundable airline and travel expenses, while continuing to pay insurance and monthly loan installments on a vehicle that had to remain parked. **Broken Executive Commitments:** Mr. Gomez acknowledged the failure and promised a goodwill compensation package once the paperwork arrived. After the paperwork was received on July 3, Mr. Gomez, Director Julian Keller, General Manager Benjamin Nusinow, and Owner/Dealer Principal Alan Nusinow ceased all communication. They refused to answer calls, return emails, or honor their commitment. A luxury-car buyer should never face months of legal vulnerability, out-of-pocket financial damage, and complete abandonment by ownership once the funds have cleared. This matter has been escalated to Lexus Corporate and formally submitted to the Illinois Attorney General's Consumer Fraud Bureau. Buyers--especially out-of-state customers--should exercise extreme caution before trusting this dealership's administrative office and executive leadership. -- Jerry E. Johnson

We had such a fantastic experience here, especially after coming from another dealership where we…read morewere treated rudely and disrespectfully and got exactly the kind of stereotypical, high-pressure, sleazy car-buying experience that I think most people are completely tired of dealing with. Coming here was the complete opposite. Danny was our salesperson, and from the beginning he treated us with respect, listened to what we were actually looking for, answered our questions, and never made us feel pressured. He was informative, patient, and genuinely worked with us instead of trying to push us into something. Paul, our finance manager, was just as wonderful to work with. The entire finance process was smooth, straightforward, and comfortable. There were no games, no uncomfortable pressure, and no feeling like we had to constantly have our guard up. After the experience we had earlier that day, the difference was honestly night and day. We walked in already frustrated and wary, and ended up having one of the best car-buying experiences we could have asked for. Danny and Paul made the entire process easy, respectful, informative, and actually enjoyable. I truly cannot recommend them enough. If you are shopping for a car, do yourself a favor and start here. Based on our experience, I would also absolutely feel comfortable recommending McGrath dealerships in general. This is how buying a car should be.

Thank you very much. Harry Xivir! From the second we walked…read morein the door at McGrath Kia of Highland Park, we were treated very nicely and respectfully.

They tried to sneak in the PowerPlate upholstery/paint warranty in with my sales price and removed…read morethe dealer discount that was advertised online when I asked them to remove that from the price. I think that's really unfair and deceptive. Additionally, the battery is dead and won't take a jump 2 days after I purchased my car, and they had represented that it was a good battery on their inspection checklist.

Extremely unprofessional experience at Acura Highland Park…read more We were given a clear deal over the phone, then drove over an hour in terrible weather based on that agreement. Once we arrived, they suddenly reduced the offer by about 40% in person -- classic bait-and-switch. After pushing back, they finally agreed to match the original offer... only to renege on that as well. Total waste of time and energy. No accountability, no consistency, and no respect for customers. If you value honesty and professionalism, go somewhere else. I would wholeheartedly recommend Napleton instead -- night-and-day difference in how customers are treated. This felt deceptive and intentional. Proceed with caution.

Felix was awesome - made the whole experience stress free and super easy. Felt fantastic about…read moremaking such a huge purchase. Ask for him when you go

I walked into Gregory showroom yesterday afternoon on a fact-finding mission...met Felix..told him…read morewhat I was looking for, and surprise, surprise: he listened! Twenty-four hours later, my husband and I drove home in a new Ioniq 5L. Thank you Felix for your respect, honesty, knowledge, and understanding. ~ Gail Anne Northbrook

I came in recently because my 2015 model S needed a new battery fuse, which they said needed to be…read morereplaced every nine years or so. The total cost for parts and labor to replace the battery fuse was $320. And they completed the work within an hour. They had a customer waiting room with free coffee and tea. There is also free Wi-Fi available which for me at that particular day and time had some problems and seemed slow and unreliable. Overall the staff are friendly and welcoming and took the time to explain things when asked. A confusing thing with the Tesla experience is that the mobile app will tell you to drop off the car in a specific place in the parking lot while the expectation at the service center is to drive your car into the service center to drop it off.

Tons of cars ready to be purchased. The service department is and has been responsive and always…read moreready to help out. The lounge area is nicer and inviting and also appreciate the separate room with things to do for the kids like coloring books and the like. Free coffee visa Kuerig is always nice as well.

I drive a 2015 Honda CRV and been coming here for oil changes and when sensors or whatnot go off…read more(that doesn't happen too often!) I got my tires from Costco, and the sensor light kept going off, which did not make me feel so safe driving it to places I needed to go. It kept going off on the highway. I think I had to go to Costco maybe 3-4 times. After multiple times of bringing it back to the Costco tire center and of doing the same thing of checking for any nails or punctures and recalibrating the system, it was finally time to bring it back to muller (which I love btw, but thought it was a tire issue therefore brought it somewhere else). We decided it was probably an electrical issue. Anyways, they provided me with a loaner, and figured out the issue within a few hours. They found that they had to do a master reset/ calibration and that some of the tire bearings were too tight.- they even test drove it to make sure the light wouldn't go off again on the highway. I also want to give a shout out to Roberto- I've been coming here since we bought the car here in 2015, and him and the Honda staff have been so consistent in excellent customer service. As a younger woman, I know some of us feel scared of being scammed of getting more things fixed than needed due to unhonest mechanic places, however I never sense or feel that when coming here. PLUS I LOVE THE COMPLIMENTARY CARWASHES, that is also a wonderful touch to getting your car back! When I drove home. I felt so much peace and so happy that my car was running so much better. I trust this place and hope they know they have a lifelong costumer! Thanks Roberto! And the rest of the mueller Honda staff!

Really hate leaving negative reviews. Asked to speak to service manager 3x -- twice in response to…read moretheir automated follow up email and once directly. Have heard nothing from the dealership. Not a word. So here's my caveat emptor review. Biggest challenge is service. Took my car in for its 7500 mile service, ostensibly about an hour. After an hour and a half with no update, I asked the service consultant for an update. "They're still looking at it" ("it" being a noise that turned out to be from a bad wheel bearing on this nearly brand new car). After 2.5 hours finally done. On return visit, ostensibly a 5 hour process, I dropped the car at 7 and requested it by 3. No updates along the way, so i called after 3. Car ultimately ready by about 4. No explanation. No apology. No interim update, which would have taken about 15 seconds to do. At least the repair was successful. Again, I have followed up to give this feedback directly to the service department and have not had the courtesy of a response...so leaving the review here (and on Carfax) since they appear to have affirmatively chosen NOT to follow up with this frustrated customer. They had a chance...three, in fact. Buying experience about as expected, if also disappointing. Got the old "here is the price right now" after which I said I'd compare it with another dealer. Salesman: "Let me tell you how we do business here." Me: "I'm the one with the checkbook." Got the old good cop/bad cop routine, with the sales manager asking how he could help. Wonderful kabuki theater with everyone playing his role. Why does it have to be this way? End result is I got the car at the price I knew was right all along...and still am unhappy with the experience. Ultimately welcomed "to the Muller family" -- with lousy service experiences as noted above. Again. Why does it have to be this way? How hard would it be to make the buying and service experiences positive? Apparently harder than this business wants to try. Fair warning.

My experience with Muller could not have been better, from Ricky and Randy to Luke and Dave their…read moreentire staff is phenomenal. I purchased a used car but they never made it seem like I deserved less because it was used Their caring and understanding is unmatched in any other dealership I've dealt with I would highly recommend anyone to Muller Subaru Volkswagen

The sales men, Bob and Jeremie Martinez were helpful, knowledgeable gentlemen, with whom I was…read morevery pleased. I bought a good used Crosstrek at a fair price. The finance person, a Mr. Rabenda, ruined my experience. I don't believe he was honest and I recommend he be avoided.

Bought a new Volkswagen from the dealer, friendly stuff and they walked me through every step of…read morethe way. So far the maintenance experience has been good

Very happy with the service at this location. Polite,…read morefriendly, helpful during my Jetta service. Car needed more than just maintenance turned out and we got a loaner car no problem till problems were fixed. Service consultant Ramez and the service manager Luke did a great job. Definitely recommend their service. Thanks guys. Will be back for next service again.

Good dealership, will work with your needs. Will work with…read morecostumers. Good value of cars

Amazing customer service from Trevor and Stephanie. The process was very fast and simple. Got out…read morewith an amazing deal on a 2019 Mercedes with very little miles (26000). This is going to be my place to shop in the future.