**Poor customer service experience. There are many other businesses in the Mt. Pleasant/Charleston area with a better customer experience, and clothing as well.
Really disappointed with my experience with this boutique, and will not be shopping here again. I was a first time customer, who bought 3 items right before my wedding. The items were shipped and delivered while my husband and I were out of the country on our honeymoon. As soon as we arrived back home, I was able to try on the items and send back what did not fit. Much to my surprise, I received a store credit versus a refund. I immediately reached out to their support email to explain that the items arrived while I was on my honeymoon, and I did not have a way to make the 7 day return window, however I still made the 14 day window. They refused to refund the amount to my card. After explanation, and even offering to send proof of my marriage license, they said they would not honor the refund because they were a "small business" and "there are events in every customer's life that happen". Of course there are things that happens in everyone's life... that's why you show grace to customers who are giving your small business revenue. I work for a Fortune 25 company and retailer, and stand by the fact that positive experiences, bring in new customers, grow your business, and build a loyal customer base. I am incredibly disappointed with the correspondence, lack of flexibility, and large gap in customer service. Saying you are a small business, does not change the fact that you should always take care of your customers, and show people grace. I will not be shopping here again, and if anyone wants my store credit, they are welcome to have it, because I will not be purchasing from this business again.
I will make sure to post this review on other platforms, and share this with my network as well. read more