Bought a cat-back system from online and brought it to mufflex to have it installed on my vehicle. The guy behind the counter takes one look at me and then glances outside at my car and says "we are on our lunch hour right now, come back in 30-45 minutes." I leave and return 45 minutes later and greet the same gentleman at the counter. I tell him what I would like done. He says "ok ill make you an appointment for next week, we will get you a quote then. Labor is $100+ per hour by the way." I found that very odd because he could've told me that 45 minutes prior and saved me a trip. And then the second comment was funny as well because it was said as if he figured I couldn't afford their labor rate
The guy clearly had a problem with me personally, because the other 2 customers that were in the waiting area were treated with courtesy and respect, and I was treated like a second class citizen.
So I set an appointment, he marks it on the calendar, and I head back to my vehicle. Right as im about to drive off, 2 very kind gentleman from inside the shop come outside and stop me. They say "We would like to pull your car into the shop and get you a quote." This was very confusing as the guy behind the counter had just told me it couldn't be done today. So I let them pull the car into the shop and go back into the waiting room to sit. The guy behind the counter asks "whats going on?" Basically asking why did I come back in the waiting room. I tell him that the guys in the shop pulled the car in and put it on the lift. He had no response. He seemed very bothered that I was there, and once he disappeared into the shop, one of the waiting customers pulled me to the side after noticing how i was treated. He said to me "The owners are really nice, they just hire the wrong people"
10-15 minutes go by and one of the kind gentlemen who stopped me from leaving comes into the waiting room. He goes over every thing that I need done and gives me a quote of $240 out door. This was great news, as I was prepared to spend 3 times that for a quality job. (I really needed the exhaust put on because I have a built turbo engine at home that will be installed in the car in a few weeks, and it was imperative that the exhaust system matched up to the turbo downpipe.)
1.5hrs goes by and they finish my car. I pay the $240. And tip both of the kind gentlemen who worked on my car $20 each. The welding is nicely done and it sounds great. Im very happy with the exhaust but not happy with the customer service I received from the first guy behind the counter.
I started to ask about them possibly doing my intercooler piping for me, but then quickly reminded myself of how i was treated. First impressions are everything, and I had a very bad one. Probably will not come back. After leaving, I went out and bought my own welder so I never have to experience this again.
The guys in the shop were great. But that one guy behind the counter ruined the experience for me.
Im not bad mouthing or talking down on anyone. I am simply sharing the experience that I had with mufflex. read more