The staff was really nice and welcoming, helped me set up my membership and was really attentive. The facility was clean and didn't smell like wet dog. They were very accommodating as well. The reason I am giving 4 stars instead of 5 is because of their tub set up.
Some suggestions: They don't have any mats on the floors of their tubs for older/arthritic pets. It's just straight stainless steel. On that's same note, the hose head is tiny and VERY hard to press. It resembles a side sprayer from a sink. It took a very long time to wet my large breed, long haired dog and I was getting thumb cramps constantly from having to hold down the lever on the "side sprayer" head. I'm sure this can get painful for anyone with arthritis. I feel like if they changed to a different hose head, pets would get bathed quicker since there would be more coverage than the current head they have on the hose.
Otherwise I would definitely recommend this facility, if they make these small changes/adjustments I can only imagine how much more business they would get ! read more