1. MTI Service Center - Winfield

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Crown Point, IN

MTI Service Center - Winfield

2.4 (9 reviews)
Closed • 8:00 am - 5:30 pm
Updated 3 months ago

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    Services - MTI Service Center - Winfield

    Auto brake repair

    Auto engine repair

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    4 years ago

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    2 years ago

    Just received exemplary service! Ashley, Josh and Richard are amazing. So grateful for professional expertise on my

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    Valvoline Instant Oil Change

    Valvoline Instant Oil Change

    (10 reviews)

    I am going to be honest - the worst part of going for any oil change is that big looming oil change…read morebay I need to drive over :) This is my first time at this place so round to the back I went. 3 women and 1 guy on deck - 1 other vehicle in the shop. Expertly and very nicely guided in by one of the three women. A different woman then immediately came up and introduced herself. Very pleasant, informative and helpful. Her name is Arliss. In the past, I have gone to another oil change place here in Crown Point - you go inside and wait. This one, you can stay in your vehicle which was nice to have as an option. They are located on the north end of Crown Point and access in was easy. I had a coupon on my phone - if you Google by location and go to their website , they have a couple options that you can print or have texted to your phone. I started to add the website here but it looks like offers may vary by location which makes sense. So, Google them and you'll see the current coupon options. Arliss scanned the vehicle bar code and quickly had a screen up to show me the various price options for oil. Ken (who is the manager) was also on the floor along with the other two women mentioned. Highly efficient and very kind group of people - no pushing of "upsells" just factual information. I will add I know it took me longer than most customers as I did ask plenty of questions. Arliss and Ken both took the time to answer each question and make sure I understood regarding my truck and their process. Pricewise with tax, I was under $60 (after the coupon) and I did need extra oil which added a bit to the bill. The conventional oil change as per my receipt was $50.99 (before coupon). I know prices have gone up - let's face it, I pay over $4.40 a gallon for gas in my truck and we won't even discuss grocery prices - so I will say, I think the price was good and the customer service was stellar. Great team and great people skills. PS - I found all their names on my receipt - that is a super plus. So here you go as they all should have a bit of recognition: CSR - Arliss Topside - Kenneth and Christina Bottomside - Alex PPS - I did make it back to the office as Arliss kindly guided me off the oil change bay and on my way :)

    I had my oil and transmission fluid changed here; they do great work at a reasonable price and seem…read moreto be an honest shop.

    Jiffy Lube

    Jiffy Lube

    (19 reviews)

    I had an incredible experience here. Greg greeted me at my car with an umbrella while it was…read moreraining. The entire staff was very welcoming and respectful. The service was very fast and they even vacuumed (how nice!). When I left my car drove perfectly. Overall I am extremely happy and will definitely be coming to this location from now on.

    BUYER BEWARE! I had my oil changed at this location earlier…read morethis year. That day I followed their instructions to remain in my car with the motor running. During my visit, I heard a loud pop like sound and felt the force of it. I thought that the tech in the bay under my car was having problems loosening the oil filter. When the job was completed, I left there and went straight way to a car wash approx. one mile away. I pulled up to the vacuum pumps, turned my car off, and proceeded to vacuum it out. When done, I started my car and tried to put it into gear but it would not respond. The gear shift changer moved backwards and forward freely without engaging the transmission which meant that I could not move the car. I had to call for a ride home. That took longer than 90 min. I later on started the process of unpacking my car and transfering the items to another car. I was amazed at all of the stuff I'd been hauling around. I was so frustrated that I decided to call a tow truck to have my car towed to a junk yard. That took another 2+ hours. The tow truck driver arrived and had to get under the car in order to manually engage the transmission in order to back the car out and into position. He alerted me to the fact that the transmission cable was disconnected but not broken. I had the car towed to my home and called a mechanic (my brother named Craig). He arrived an additional 2 hours later and reconnected the cable in less than 30 mins. Mind you every step of this process cost me money. I waited so long to post this review, because I didn't want to unnecessarily defame this business in case it was merely a coincidence, and I also wanted to lessen the impact of any negative blow back like being blackballed, in some way, or another. I decided to post this review because I don't want anyone else to ever have to go through this kind of ordeal. In all fairness, I cannot say definitively that the oil change tech at Jiffy Lube popped my transmission cable, but it seems like that is something that s/he should have noticed and mentioned to me. That was the most regretful, stressful, time consuming, and expensive oil change I have ever experienced. Needless to say, I hope that I'll never be put into a position in which I have to give them any more of my business. Buyer beware!

    MTI Service Center - Winfield - autorepair - Updated November 2026

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