Poor communication
Unresponsive
Shoddy installation
I chose MT Gutters in July utilizing posted reviews and the reasonable, median price estimate. Because of workload, the install wasn't scheduled until early August. The installation itself was quick, though we were surprised by installation damage. Multiple cracks (and shattering) in the fascia boards, some areas where the gutter was separated from the house by well over 1/2", and screws visible or only partially hitting the wood. The representative said that he'd take care of notification to get this fix repaired.
Nothing happened. Later, I contacted Travis (owner?) to request that the inferior installation work be rectified. I was told that the company was swamped and they'd try to fit me in. Several weeks later, another representative came by to fix the separation issues (gap between the house and the gutter) but someone else would need to fix the broken boards.
Then, several more weeks later, I received a call from the person to fix the boards. Note that this was after multiple texts simply requesting the status as our brand new house now had multiple broken fascia boards nor were we warned that this was even a possibility.
Unfortunately, we are now in September (for a service ordered in July) as the repair was scheduled for one month later. The person did show in early October and repaired the board. Of course, now the paint and caulking is messed up and wrong color, so sanding and painting is required.
The repair person said he's return in a couple days to complete the work (reminder - this is over 2 months after their installation damaged our house in multiple locations). This person NEVER returned even after mentioning in a text he'd definitely be out when the forecast was for no rain (obviously, living in San Antonio, we have many opportunities for this).
So, after three months, the damage this company did to a brand new house has not been completely fixed. Even worse, they never followed up for any task as promised. I can understand the possibility of something going wrong in an installation but in no way can I recommend a company that simply doesn't care to fix their own damage.
From my experience as an actual customer, I cannot, in anyway, recommend MT Gutters. Again, installation issues may happen but I think it reasonable to expect issues to be ameliorated less than three months later. Also that the company has some interest in ensuring a customer had an adequate installation instead of walking away with minimal communication and no responsiveness. read more