April 1, 2021: Facebook memories reminded me that in all fairness I need to do an update: Phone rings: "Hi this is Angell West calling about Bella" Me: "Bella??" "Is this the right number?" Me: "yeah but Bella passed away over a month ago." "We have her here and I wanted to call about after death arrangements. Would you like a paw print made or her ashes?" Me: "What?! She's there???!" "You donated her to us." Me: NOW SOBBING ON THE PHONE AND MY FIANCE'S NEXT TO ME WITH A WTF IS HAPPENING FACE "Yes! Yes! I want the paw prints!!" As I go on to explain the nightmare of thinking she was lost and we had nothing to memorialize her. "We'll make the paw prints and cremate her. You can pick her up in an hour." I am just a mess of happy tears and Bella Boo was only 10 minutes away from me this entire time... so overwhelmed that we can finally be at peace and bring her home. read more

From the first visit with general care to the appointment with the oncologist - very friendly, compassionate, bonded with my dog:) and very competent. No waiting, very clean, very knowledgable, etc. Everyone was very efficient, check in, to appointment, very accommodating - some bad news and the general care vet followed up with email because she could tell I was overwhelmed. Pharmacy, check-out...again, everyone was so wonderful. C What I appreciated most about Angell is expert care, competent, follow up and felt like my dog was their dog:) read more

If you want your dog to die bring them here. Trashy place with cavelier bottom barrel physicians that try to scare you into a 6k admission. Terrible diagnosticians that need every test in the book to make an easy diagnosis. Don't do it, go somewhere else lest you regret it for life. Otherwise take very close stock and record everything so you can bring a easily winnable lawsuit bc this place will make mistakes. Front desk people are trash too read more

Angell staff and Dr. Casale did an amazing job helping my dog Mia. They made me and Mia completely comfortable and at ease. She had a TPLO surgery done for a torn cruciate ligament and crushed meniscus. She came out of surgery extremely well and is healing great, turning her back into her normal awesome self. Angell kept me updated through the whole process. I would come back to Angell in a heartbeat God forbid Mia needs it. read more

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My dog was seen (for maybe 15 minutes total) here over the summer needing surgery. But instead of getting the care he needed, the vet was extremely rude and condescending and walked out on us a minimum of 5 times without explanation before we decided to leave and go elsewhere after being there for over 2 hours. If you care about your pets, go somewhere else that will actually take the time to look over them. read more

This place is the one and only vet to trust in the area. They have the capability to do it all and are 24/7 365 with emergency walk ins. It's run just like a hospital. So often you go to a normal vet, to pay them to refer you to another vet that is actually capable of taking care of your pet. Why? go straight to the source, avoid double paying. My vet, Newton Animal Hospital referred me to Blue Pearl because my 12 month old puppy needed a life saving surgery. They tried to take advantage of the situation and quoted me $6k. I had the dog for 3 days. We went to MSPCA Angel, they quoted me $4k and then gave us money back making the surgery around $3,500. They are genuine, professionals. Sent us text updates the whole time. Restored my faith in the veterinarian practice. read more

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The check-in process was easy, the appointment was fabulous, and they followed up and answered all of my questions when the cat became sick a few days later. I love angell memorial medical center and have been bringing my cat for almost his entire 11 years of life, and my 2 cats who passed away during that same time unfortunately, but the angell staff was amazing during that experience as well. No complaints and I will continue to go out of my way to come here. What I appreciate most about Angell is the staff there - knowledgable, friendly, helpful - and the ability to call 24 hours a day, as I often am not able to sign off from work and get phone calls like that done until usually 6, 7 or 8pm at night so that's extremely helpful. read more

Avoid this ER -- I had to pay for a $1,500 procedure twice because they botched it the first time. As near as I can tell, their racket looks something like this: 1) Charge above market prices, by a lot 2) But have substantially all the care done by ~1st year vet interns 3) And when that leads to failed procedures, put the customer on the hook and make them pay twice -- Here's our story: We bring cat in for urinary obstruction (a deadly/extremely dangerous condition, despite benign sounding name). They discharge him after procedure to remove it. But after a few hours at home, it becomes clear the cat still isn't urinating, so we take him back to the ER. In round #2, the staff keeps matter-of-factly talking about a "re-obstruction" -- telling us that unfortunately sometimes you get another block right after the first and we're just going to have to be on the hook for another procedure. The next day, after the procedure is completed again and we're getting discharged, we ask more targeted questions and finally get the answer that we suspected: this isn't a case of a "re-obstruction" -- instead, the first obstruction was never removed. The entire time, the staff was telling us that it was a re-obstruction in bad faith, and otherwise using a bunch of language that, in retrospect, was deliberately designed to obfuscate that the first procedure had failed. Despite all that, they still charge us twice for both procedures in their entirety. Something like $3,000-4,000 -- No "sorry we messed this up the first time" or any of that. 0/10 -- bad medical care that caused a lot of suffering for our pet, bad faith/gaslighting staff who are just concerned with covering their own ass, awful bedside manner/customer care, especially the night staff read more

I am a big fan of Angell Memorial!! We were referred here when my kitten's condition was outside our regular vet's capabilities. They got us right in and made us feel cared for. Our kitten had to spend the night but she was not just locked in a cage, the doctor spent time with her and the staff all took time to hold her, give her love on our behalf and really made her happy. Dr Michaels was excellent and gave us all the details we needed and showed a lot of concern for our care. Dr Michaels has followed up with us several times throughout our treatment process to check in and see how things were going. She was very helpful coordinating and resolving difficulties for us. Cons: The pharmacy can be less than cooperative but the pharmacist is helpful if you are having trouble with the staff. The wait times can be a bit long at times. The staff does make an obvious effort, it just seems like it's a popular place. Pros: They really care Very thorough and dependable They take care of the whole family not just the pet. read more

My adorable perfect little 2 month old puppy was attacked by another dog 2 weeks ago. Her ear was badly ripped towards the top (about 2") and about 1/2" towards the bottom. She was GUSHING blood. It was 8pm so my regular vet was closed so I had to bring her here to get stitches. I made the owner of the dog who attacked her come with me so he could provide them with his co tact information and a credit card as he had agreed to pay for it all (as he should have because he allowed his large dog to attack my puppy while they were both leashed). We arrived there around 8:15 and a nurse took her immediately so I assumed she was being seen by a doctor. I was placed in a waiting room and she was brought back to me about 30 minutes later with a cone on but no bandaging or anything to keep her from bleeding. The nurse told me two other animals came in earlier in bad shape so I'd have to wait with her for a while. This is a pretty big facility so I would have assumed they would have the ability to see more than 2 patients at a time. I sat with her in this room until at least 11:30pm. She was bleeding a lot the entire time. Finally, I got a phone call from a doctor asking me questions and he said he would come get her but let me know he probably wouldn't give her stitches for several more hours so I should go home and get her in the morning. I got a call at 4:30am saying she was ready to be picked up. I live pretty close by so I told them I'd be there in 10 mins. I got there by 4:45am and literally had to wait another hour just to get her back. At this point I was frustrated but I recognized that I didn't know everything happening on the back end and wouldn't have written a review if it weren't for the horrible quality of the work they did. I couldn't really see the stitches because her normally perky ear was flopped over. I had been instructed to check the stitches every day for signs of infection. When I inspected the next day I was absolutely stunned to see what a horrible job they did! Both tears were clean tears and by that I mean there wasn't any chunks of ear missing and she was put under heavy sedation so it should have been easy for them to align both tears and stitch them up so that they would eventually heal with a small scar but her ear would otherwise look normal. It seriously looked like they put zero effort into aligning the top tear and didn't even stitch the bottom tear! After 2 weeks of healing, I took her cone off per their direction. Her ear now has a chunk sticking out at the top and the two sections aren't parallel so the big tear looks horrible. The smaller tear is healing separated so that obviously looks bad too. I certainly wasn't expecting perfection here but I don't think they could have done a worse job if they tried. I have very basic sewing skills and am confident that I could have done a much better job aligning her ear and sewing it up had they sedated her and given me supplies. I called this week to verify that her bill had been paid and was told that they didn't have his card. I asked them to contact him to get it and they said they'd ask someone at the billing department but said they couldn't make any guarantees. I called animal control to verify the attack had been reported (as I was told it would be) in case the guy didn't pay and I needed to take him to small claims court. It had not been reported so I had to provide all the info and was told to call back to get a report in a week or two. read more

Everyone from the women that check me in/out and doctors that saw my dog all were wonderful people. Friendly, personable, caring, understanding but professional. It wasn't too busy of a night so the wait wasn't bad. Your center is very neat and clean and honestly the drive from RI wasn't bad. I will strongly recommend if needed that people consider your center for their pets. What I appreciated most about Angell is the caring staff and attention all showed to my dog during this health scare. read more

All i did was order meds online and then go in and pick them up a few days later. Easy peezy! Everything was as expected! What I appreciated most about Angell is it has specialists who know what they're doing. read more

Dr Sullivan and their team did an amazing job helping my Guinea pig Latte recover from gas and bloat and kept her overnight to make sure that her stomach didn't flip! She is happy and chirping at me like she usually does and I'm happy that I haven't lost a member of my family! What I appreciated most about Angell is that they are always available. They have helped my through many emergencies that I have had with my plethora of pets! read more

Dr. Loft was wonderful! I also want to say that the woman from the dermatology department with whom I spoke on the phone a couple times before the appointment was fantastic and incredibly nice. It was the same woman both times and she could not have been sweeter or more helpful. I am also a veterinarian and I absolutely love the CE you provide. read more

The medical services received here for my dog have always been good and accessible 24/7, so that is why I went back. However, every other aspect of the organization is a complete disaster. I've been over-billed many times. They have a habit of collecting the emergency fee upon check-in but do not always credit the initial charge in the final bill. When I asked about this on a subsequent visit they claimed the first charge would be reversed. No, it wasn't. They double charged me yet again. My last trip there the old dog was doing really bad and had to be euthanized. So after she was seen in the ER they put me in a exam room and I filled out the paperwork for the euthanasia. Then I waited, and waited, 40 minutes passed waiting for my dog to come from the ER so I went looking for someone and when the nurse arrived she claimed she missed the page--at which point it became painfully obvious my dog had been left waiting and dying in pain for 40 min. for no reason other than sheer neglect. Back to reception again, they had lost the the paperwork for euthanasia, which that person had apparently left since I had been there 3 hours by now. So more delays and confusion. Then I finally pay my bill and leave with my dog in a box. A month later they sent me a bill for $144. I called and they just presumed the charges were legit, despite being added to my bill 2 days after the dog died. They said someone would call me back with an explanation. No call back. I get another bill, I call again, and same we-know-nothing routine but they're insisting I pay this post mortem fee. I finally just paid this bill online in disgust so I wouldn't have to talk to them again. read more

I felt completely comfortable leaving my dog in the care of the vet. All my questions were answered What I appreciated most about Angell is their care and commitment to helping animals. read more

Yeah angell memorial is all about money. I ran into a problem with my cat. I didn't have the funds to pay for the procedure so they wanted to euthanize my 2 year old cat. He is a beautiful russian blue all gray that is super young. The prior week before his incident of vomiting and getting a blocked urinary track he was running around playful his usual self i didnt see any signs of sicknes at all!!!!! Well next morning comes my cat is vomiting³ everything up. His posture wasn't his normal self all hunched over wasn't passing urine or number 2. So I decided to take him to angell memorial after speaking with a woman who verbally told Me even if you can't pay for the procedure bring the cat in he will be in good hands. Well we get there they calculate how much to unblock the poor kitty's urinary track and ifs an outrageous amount 2000....we were in shock.we tried to apply for their care credit cards but we didn't qualify. Then we filled out paperwork to prove I get ssdi. Which turned out to be another road block. After that the vet gave us a couple options. 1.surrender the cay we fix him and put him up for adoption 2.euthanize We went with option 3 to take him back home for one night and give him the medications and see if he urinates and then he would have to return if no urine was produced. So a woman from mspca took our kitty back to angell memorial she put.up some money so they could drain the cats bladder out. The vet was telling her how sick the cat is and how he is in rough shape and that he may not pull through. I'm sorry but the cat was healthy as can be and very active for.the week prior. If they would have only drained him the night we brought him his condition would have improved for the better so basically its their fault that he is in the condition he's in. They could have taken him back and done the right and moral thing save him! Instead everything was money ect. Made me sick to my stomach. So because of them denying helping the kitty due to insufficient funds he may not live he's only 18 months old. . He was sick vomiting and acting werid so I was looking for low cost vet places iwih AA read more

No better place to go for emergency services! Staff is friendly, knowledgeable, caring and wouldn't go anywhere else.

I adopted a cat from MSPCA and am very impressed by the service received. Questions asked for adoption were reasonable, and the process took no longer than a week from first inquiry to adoption. I initially wanted to adopt one cat but found out she was adopted later. Thankfully the staff made effort to match me with another cat available for adoption. They are professional and are willing to work with you - questions for adopting are reasonable and not excessive. I appreciate and support all that the MSPCA does for the animals in need. 5/5 read more

My cat passed away from cancer at this location. I was informed by multiple vet hospitals in the area that I could donate my unused chemo meds to Angell. When I arrived, they denied my donation. Someone should inform every vet hospital in the state that they won't accept unused/unopened medications before people travel forever to donate their pets goods. read more

The doctor was very helpful, uniqually understands every one's situation. She did everything she could to help save our beloved dog Boston. Truly appreciated. What I appreciated most about Angell is caring, understanding client situation, financial help, gentle and excellence, exceptional service read more

Dear Matt, In response to your E-mail, I have reached out to you several times with no response. I want to share my experience at Angell memorial medical center on August 20, 2022. I feel your decision was swift, and it is inaccurate. You never collected my side of the event before making your decision. On August 20, 2022, I arrived at the emergency department at Angell Medical center; on arrival, I explained to the front desk reception that my dog Rocco had an intense cough and sneezing for the past three days. During those three days, it has been getting progressively worse. I also made clear that his ears were inflamed, and he could have had a recurring ear infection as he had them in the past. The receptionist informed me there would be a two-hour wait and took payment of 189$. After the two-hour wait, I was met by Dr. Hoover. Dr. Hoover came into the room with half PPE on. I explained to Hoover that Rocco had been coughing for three days, progressively worsening. I also explained to her that his ears were very inflamed, and he had a cough for three days that was getting progressively worse; as we were speaking, Rocco started to cough. Hoover stated that Rocco just had a Kennel cough and should be better in a few days. I informed Hoover that Rocco had not exhibited any signs of getting better. He's getting worse; she then said he would be better in a few days and if he gets lethargic or does not eat or drink, then take him back to the ED. She also informed me that she would not be checking his ears as they do not perform this in the ED and to take him to his PCP. I asked Hoover if Rocco could be put on an antibiotic, and she said no, he doesn't need one. I then took Rocco to Petsmart, and I was met by the dog trainer who heard Rocco coughing; she asked me why Rocco was coughing. I told her he had kennel cough and just had him at the vet; she asked me if he was on an antibiotic. I told her no. The vet stated he did not need one; she then said to me that kennel cough is highly contagious and was surprised the vet did not put him on an antibiotic. She then told me to return and get him on an antibiotic; she stated that he would no longer be contagious once he was on an antibiotic. I went back to Angell ED. I then requested to speak with Hoover's supervisor. Her supervisor met me. I clarified the situation to her and informed her that Rocco was getting worse, not better, and he needed an antibiotic. I also explained that his ears were inflamed, and Hoover refused to treat them. The supervisor then said they only treat critical cases and ask their doctors not to treat minor issues because they are understaffed. I felt this was not right. I explained to her that I paid 189$ to have my dog treated. She then examined Rocco and his ears. She stated they were very inflamed and prescribed medication for his ears. She then says she stands by Hoover and will not prescribe an antibiotic. After that statement, I demanded that she put Rocco on an antibiotic. She stated that I was going against her medical advice, and I said OK, I want him on an antibiotic. she prescribed Doxycycline. After treating Rocco with the antibiotic within 24 hours, he improved. I feel that these two Doctors made the wrong call by advising me to wait until Rocco became lethargic or not eating or drinking, then take him back, and then they will put him on an antic biotic. I wanted my dog treated, and these two doctors just neglected him. These two doctors wanted me to wait until he became severally ill then they would treat him; this is outrageous to me. Rocco improved within 24 hours with the antibiotic. I have gone to Angell medical center for years and never have encountered anything like this. It was very improper and unethical. I sought care for my dog elsewhere and will never return to Angell Medical Center. Before you decide this, you need to get the facts on both sides, not just the Doctor. I am requesting an apology for my experience at Angell Medical Center on August 20, 2022, which was horrific. Ella Costa read more

The whole experience was outstanding! Everyone was very kind and helpful. We were brought right back into our appointment on time....I'm so impressed with the efficiency throughout the check in and check out process, as well. Dr Loft was excellent and took a lot of time explaining everything that was happening in great detail. I know my girl is in great hands now! This was our first visit and we will definitely be back! read more

Our cat had mammary oncologic surgery at Angell Memorial. It was extensive for her size, but went very well, A to Z. We discussed in advance with the surgeon who clearly has a lot of experience. It went very well, fast recovery. Clear instructions in all phases of the surgery and recovery. The staff is efficient an friendly. We highly recommend. read more

A wonderful job and generally a thankless job. The pay is low and yet they care for so many neglected animals.

I was happy they were able to help my pet. I do wish I could have seen/spoken to vet as I had questions. I was happy that there was followup & checking on my pet. What I appreciated most about Angell is care & compassion read more

All of the doctors, vet techs, and our care coordinator/liason were exceptionally compassionate and helpful in every way possible. What I appreciated most about Angell is its expert and compassionate staff. read more

The vet and vet tech who examined my cat were absolutely wonderful. The vet did everything she could do to make my cat more comfortable. He was diagnosed with advanced lymphoma of the G.I. tract which spread to his spleen and possibly elsewhere in his body. Fluid was removed from his chest, a cardiologist confirmed he had heart failure due to taking steroids. Had I not taken him to Angell memorial, I would not have known he had fluid in his chest and heart failure, and I would've continued giving him the steroids for his cancer palliative care. I had taken him to two other vets previously who did bloodwork, an x-ray and an ultrasound. I decided to take my cat to Angell Memorial to definitively confirm if he had advanced cancer, which was definitively confirmed through needle aspiration with another ultrasound. The vet at Angell Memorial never rushed me. She sat with me on a number of occasioms during his 3 day stay there and looked me in the eye, and answered all of my questions. She actually asked if she could give me a hug. I am extremely grateful for the compassionate care and treatment. This vet was and is what every vet should be. Sadly, most vets seem to rush you out the door, they are very vague, they do not explain anything and everything to you and they really aren't all that compassionate Both my cat and I received compassion and great care at Angell Memorial Hospital. What I appreciated most about Angell Memorial is the care, compassion, diagnostics, 24 hour emergency care. read more

I brought my 9 year mini poodle to the ER. They kept her for a few days. I picked her up with a few prescriptions. However she was not getting better. I brought her back to the Angel. I was given more meds. She is still ill presenting with symptoms like (gee-YAH-buh-RAY). I have not got any calls from Angel regarding my baby. Yes! I called them with my financial as well as medical concerns. I said I am a senior and can't afford to pay for a guessing thing. I have already racked up about 3 grand and my doggie is still very ill. If I took my car to the mechanic & paid $3,000. I would be calling the BBB. They could have a least followed up with me. read more

MSPCA Angell - My sick little doggie - Veterinarians Near Me - Boston, Massachusetts

So incredibly touched with the kindness, intelligence, and generosity demonstrated here; Dr. Kevin Kasza is a wonderful asset to the team of doctors at this hospital. Even the receptionist, Jacob, was so warm during an awful time for my cat and me. Recommend this place, hands down. Thank you so much. read more

I love how personable everyone is! Having visited with several of my birds, i haven't a doubt that my animals are as loved by the personnel as they are by me! I wish i could provide more details! What I appreciated most about Angell is their 24 hour service with exotic vets on staff. When any of my animals has an emergency, i know where to go. They don't minimize my concerns and understand decisions are not easy. It doesn't matter what the animal is, they matter. read more

Honestly I was very unhappy with the service we received. While I understand this is an emergency clinic, and there were situations more dire than mine, 8 hours for an X-ray I consider to be terrible service. We spent most of that time sitting in the parking lot, communicating by telephone and being told 20 minutes, 20 minutes 20 minutes. The final outcome was no foreign objection in the stomach, but we should bring the animal back the next day so that they could feed him chicken, rice and observe!!! read more

The expertise, professionalism and customer care was exceptional What I appreciated most about Angell is the expertise and care

I took my 7 month old bearded dragon here in 2021 because he was barely able to walk. The first visit, they prescribed him 10 days worth of injections for an infection and gave me instructions on how to administer them. I went back several weeks later saying that I thought he had gout, which tests confirmed. The exotic vet called me to explain, and said "we can make him as comfortable as possible for as long as possible." I was saddened and furious that the vet seemed to give up on treatment entirely. Here we are two years later and I have a healthy, walking, running, eating, happy beardie. I'll always be stunned at how quick the vet was to write Rex off, and I'm so glad I listened to my animal and continued to fight for him. If that doctor is still practicing, I hope he reads this and finds a reason not to so easily write off animals in the future. read more

Staff is extremely nice and caring What I appreciated most about Angell is that they truly care about the animals. Give them proper attention read more

I liked the care of the staff when it came to handling and treating my bird. They explained everything to me in a way I could understand and offered recommendations for his care and well-being. I didn't have to wait long, and the environment was calming, so I wasn't very uncomfortable. It's a very organized medical center, and the process felt streamlined. What I appreciated most about Angell was their care for animals. read more

Dr. Rob Daniel in the Neuro department was wonderful. He took great care to evaluate our dog and thoroughly explained his diagnosis and all possible treatment plans. We feel very confident that our dog is in the best of care with Angell and especially Dr. Daniel. What I appreciated most about Angell is the compassionate care offered by all providers. read more

Literally a factory, my vet is rude, I didn't even choose her and the hospital wouldn't switch her for me. Also, when you have a vet you expect them to care for your pet when they are sick...my "vet" has no appointments until October so my pup , who is sick can't be seen unless I go through the emergency service and pay $135 to see some random....yet pay hundreds to be a patient there...THE WORST read more

I had to bring my very sick kitty in on Friday morning to the ER. Everyone that I interacted with was just wonderful. They were timely, especially seeing that they were very busy. Yes, it's expensive, but Veterinary care usually is. Show me a cheap Vet and I'll show you a place that my fur babies will never visit. I had to back today to get meds for my kitty and once again, they were wonderful! I even got to witness a 'Karen' complaining about everything and they handled her very well and professionally. Great job crew! read more

The doctor snd staff very all very welcoming and reassuring in a situation where we didn't know what was going on with our dog. What I appreciated most about Angell is the compassion shown to the pets and their family, medical expertise and quick triage read more