The story of Sunpro likens me to think of a used car salesman in the 70's. First sales technique is…read moresmoke and mirrors. They regale you with a fantastic 25 year warranty (it's not), how the panels are certified in 145 mile an hour winds (Hurricane Sally was 105 mph, I guess no one told the panels). The sales crew are geared up with lies, when these panels rightfully could sell themselves. Now once you have made the purchase, and it's typically hefty, all it takes is a storm like Hurricane Sally to recognize you have made a mistake. In a hurricane undoubtedly you are going to have roof damage. I had minimal, the leaks I had were where there was panel (frame) placement. One panel blew off at 105 mph winds, two were damaged. Sunpro did come out and access the damage (yes that's epic) the workman were very nice, professional and honest. This is when I discovered that a Warrenty is baseless, and costs were about to mount up. Then came the coordinator, this is a term I heard frequently, that my coordinator was going to coordinate with my roofers, as long as I used there roofer. There roofer appraised the damage at twice the amount done. No doubt coordinators are costly. So, to uninstall then reinstall (hopefully) my 26 panels came out to a hefty $5600. But, coordinators like to use the word insurance. My guess is they don't know how pathetic insurance companies are. Well I had my roof redone, and contacted the coordinator. She was set on having 23 not 26 panels reinstalled. I asked why they couldn't install 26 panels. It was answered with "Have I spoken to my insurance " I don't know what they have to do with my panels, just give me give me a bill. Apparently coordinators don't know prices either, and rescheduling is out of there realm. They will not give prices, everything becomes a shrouded mystery and this is where I don't appreciate anything they say and do. Solar Panels are a great thing, Sunpro does them a disservice with there smoke and mirrors, I'm at the point of wishing I never heard of them. A pathetic bunch, who are apparently not trained in ethics, integrity, and honesty. Being up front is not in there ethos.

Theses guys from Sun pro Solar, Cody, Fred, Austin and Chad did an outstanding job installing our…read moresolar panels and System on our house.. Cody came up an alternate plan From the original arranging removing unwanted obstacles and when the panels were placed gave our house an awesome look and also will give more in performance than the original plan Made the House Stand Out " its like they put new engine. paint job and rims on a sports car" Respectfully Annie C Horton

Can I score a zero? Let's see…read more I have a solar water heater on my roof. A month ago, the system froze and the pipes cracked and the whole thing was rendered unusable. Ok... It was kind of my fault, and I'll take a bit of responsibility for the issues - to a certain extent. My problem is... I didn't design this system. The recirculate function, and freeze plug systems weren't my ideas. I'm sure that the draining of the system would have been better attempts at keeping the system from causing issues, but I was led to believe that these systems were sufficient. My system froze and as a result the pipes froze and burst and there was a complete system failure. The good news was that I was under warranty. The bad news was that Compass Solar and the company that was "warrantying" my system had no problem gouging me. The estimated price to replace my system was over 1300 bucks. I decided to go NOT green to replace the system. I'm 60. I'm going to die before I can make the difference. Good luck young people. Greed takes precedence in today's market. You're going to pay for it in the long run. I'l be long dead.

I can not recommend this company at all as they did not install correctly ,Not to be found for 6…read moreyears 2 leak problems one of which I paid for as it was hidden and disclosed. The problem came to light after the service manager of 6 years and the other employee saw it was not installed correctly and had no sealant. Naturally 1 owner agreed they needed to fix the approx 23k damage on our house. I paid them 30k plus for the privilege of this frustration which looks like is going the legal route. Bottom line the first rate service manager has quit as he can not stomach the fraudulent actions of this company . So my system has been down for closing in on 2 months DOING NOTHING. Solar system can be great but no better than com and quality of company behind it.

The absolute worst company I have ever done business with. DO not stand behind their product or…read moretheir warranty. Disgusting. Forced to pursue litigation. Doug Herrick has no honor or decency.

If you are looking for quality solar SunFarm can supply. If you are looking for good customer…read moresupport after the sale go elsewhere. I have called multiple times with questions. Promised someone would respond but no response. They get the $$$ and that's the end of support.

Moved from Hawaii to work with these guys! Great company and greater people! What I love is that…read morethese guys are honest and up front about everything. They're gonna save you on your power bill and mind as well go green with solar too!

We have been waiting since august to receive our hot water heater. An employee told us the company…read morewould give us cash to buy our own and now the company is telling us she had no authority to do so, however she has told me she did. I called and was belittled and insulted while being told by the boy on the phone that I was doing those things to him. All we are wanting is the device contractually offered us. The employee that sold us the panels told us we needed the heater to be able to have full efficiency of the panels. I told the young man on the phone I was told that and again he said his employees are not a reflection of his business. He has no liability for what they say or do within the sale, only what the contract says. He then said "you DID read your contract right?" The boy on the phone was condescending, insulting, and rude. I told him I would have to seek legal advice for what my next option was and he told me "you probably don't even have enough money to get a lawyer." I was then told "yeah others have tried this and they don't win, you won't either, we have done this before, and when we win you will be paying our legal fees." That tells me they might be on the legal end of a lot deals that they are not fulfilling. Emails have been vague and the company refuses to give us a time frame for the product. After the absolutely unacceptable treatment by this company I would highly advise to stay away from this company for your solar needs. I was told that they contract everything out so I am required to go to the subcontractor for any follow through. After $30,000.00 and a mortgage payment long investment we still have not completed the process of "going solar." The sales people are beyond friendly and very smooth operators. Don't be fooled. Find a different company.