Review for VANESSA VALDEZ (first visit): Five stars!
Shampoo Dolls came highly recommended to me by a friend who had come here for an asymmetrical bob. I wanted something new, fresh, and shorter, since I was growing out colored highlights and the bleached hair that came with the colored highlights.
Vanessa did such an amazing job, and I felt like I was in extremely capable and compassionate hands. She did a thorough consultation with me for the cut that I wanted (straight bangs) and explained with great detail what kind of maintenance was required for maintaining the different styles and cuts. In the end I went with blunt-cut/straight bangs (please excuse any incorrect use of terminology), and she also layered the rest of my hair since I had grown out my layers since my last cut.
I walked out with a fabulous new look and fresh, bouncy hair. I got a lot of compliments and wows (probably because it was such a different look!) and just as promised, the cut was low-maintenance and easy to care for. The best part, considering how lazy I am when it comes to hair care - my hair grew out really beautifully even without any of the recommended trims.
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Review for my second visit to Shampoo Dolls: Two stars :(
I don't want to malign my second stylist, so I will be leaving their name out of this review.
Considering how well my first visit went, I fully expected to walk out happy during my second visit. Because of the heightened expectations, I was extremely disappointed with how my second visit went.
I had mixed up the date of my appointment, but luckily, Shampoo Dolls gave me a call to let me know that my stylist was running late and wouldn't be ready for my appointment time. No problem - I asked if it would be possible to schedule it for the next day instead. I was actually happy that there was an opening and pleased that they'd called me to let me know ahead of time.
The next day, I received another call from them. Again, my stylist wouldn't be ready for my scheduled appointment time - would it be possible for me to come in 30 minutes later? I had scheduled the time to go with my friends and before a potluck dinner. I begrudgingly agreed to the new time and went in early to wait, since it would have been inconvenient and a waste of time/gas to go home and come back.
When I finally got to sit down with my stylist, it was forty minutes past my original scheduled time and ten minutes past the updated time. Apparently there was someone else booked right after me with my stylist; either because of this or for other reasons my stylist was obviously frazzled and in a hurry. I'd originally scheduled a bang trim wanting to go back to the blunt/straight bangs from my first visit, but because of how I was being hurried through my appointment I decided against it and just let my stylist do a trim of my current cut.
I really should have just rescheduled - that was my fault. However, considering the stylist's appointment queue and state of mind, I really wish they had insisted that I reschedule due to how impacted my appointment had become. The whole ordeal felt rushed and I felt like my stylist was unfocused and did not even notice how unhappy I was with the outcome and experience. For how expensive the bang trim was, it was a complete waste of my time and money.
The only redeeming factor is that it's very easy to schedule appointments - you can do so online through their website. The entire second visit was distressing and disappointing. I'm still not sure I ever want to come back. read more