Contacted Monroe Floor Resurfacing via phone and made a quick free estimate appointment. Staff came…read moreout in a timely manner and was very professional. Easy to pay invoices and initial deposit online with credit card. I had a small bedroom resurfaced and some pet related damage repairs. Some timing and scheduling issues throughout the repair, which I was appropriately compensated for. Very friendly office and technician staff. I did get a wood air vent upgrade which I highly recommend, it looks wonderful. We had a lighter color hardwood initially that we had stained to aged barrel and looks wonderful. Decent price and quality work. Highly recommend and would consider using again.

Dustless... amazing. Had them come out to refinish hardwoods and the owner was hilarious to work…read morewith and the team did a great job. 5 stars for sure.

We've used them twice now, they beat the big box "bottom-of-the-barrel" prices with their highest…read moregrade carpet and luxury vinyl flooring. So we used them twice, both times they were flexible working around our times, the prices were lower than pretty much any other flooring store in Rochester and we went to pretty much all of them the first time, second time we didn't even think about checking out the prices. Lumber Liquidators had higher prices for a DIY bargain bin luxury vinyl than they have for fully installed Tarkett Progen - that's crazy! Also, they don't charge extra for stairs or tack strips or glue or those metal pieces, all of those things were added-on line items with Home Depot's quote, on top of the listed carpet/flooring costs.

Grade A Carpeting just completed the flooring in our brand new home. When we visited the showroom…read morethere were so many samples to choose from and Aaron was so great in helping us narrow down our choices. Our bathrooms have beautiful custom tile showers and our hardwood flooring is beautiful! The installation was flawless and we could not be happier. We highly recommend Grade A!

These guys live and breath Hardwood Flooring. There is no one in the area whom i would trust more…read morefor first quality products and advice. They used to be a wholesaler years ago so their showroom is in an indutrial looking building, but dont be fooled it is beutiful inside and the selection is unmatched. We have used them for several rooms in our house and have always gotten the best value and insights. Once they explained how wood that was improperly milled was often sold to other store but they reject is if the quality isn;t there. Tom said you'll be sorry when you try to install it. Great resource for Rochester, no matter where you're coming from.

I was refinishing a new staircase in my home and I didn't know exactly what I needed. The boys at…read moreHarman hooked me up and I walked out the door with exactly the right stain and poly! Great experience.

we had one of our bathrooms done completely and were so pleased with quality products as well as…read moreassistance in picking out materials with don and craftmanship and knowledge from mike,nick, and sean we had our second bathroom done 8 months later .they are gorgeous! when we had 3 small issues with shower dorrs mike and crew came ,fixed and completed job to our satisfaction,with knowledge of their products. they were great at being professional as well as respectful with cleanup thank you guys GR

The best!!!! Rochester Bath & Kitchen were EXCELLENT. Very professional, expedient, responsive,…read moreand on time start and finish.

Great experience from start to finish. They put in granite for two of our bathrooms and our…read morekitchen countertops. Very knowledgeable and we highly recommended Imperial Granite and Marble

I have been remiss in posting a review about this place. About 8 months ago, I remodeled my kitchen…read moreand needed a large amount of new countertops. I wanted quartz, and if you know anything about quartz, you know it can get pricey quick. I shopped around to almost every store in town that was Google-able. I went to a giant warehouse near downtown where you can look at huge slabs up close and in person and, of course, found a really expensive stone that I just loved. I took this picture to many people to see who could obtain it. Imperial could. And cheaper than others. But what really gives them 5 stars is that the owner (husband and wife team) told me she could get a really similar stone for even less. I was wary to buy something I hadn't seen so she made some calls and had the supplier bring a giant slab to her store just for me-- at no obligation! Their storeroom isn't impressive but they do have many large slabs in the back, as well as some remnants you can look through for smaller things such as vanities. And when I saw the new, and cheaper, stone I was very excited. It was almost exactly the same but would save me hundreds, if not thousands of dollars (I cannot remember the exact savings). Since we were behind on our kitchen renovation, I was worried about getting the countertops measured in case something changed. The husband came to measure and was very easy going about the whole process and reassured me small changes we were considering wouldn't be an issue. The installation went well; their installers were very polite and worked quickly. There were a few minor issues that they came back and resolved quickly. Now, the countertops are still gorgeous and there have been no issues. Included with my purchase was a free stainless steel, undermount, very deep and wide single sink. I had originally planned on buying one elsewhere so that saved me another few hundred dollars. I was a bit worried though as I'd read reviews online about some sinks scratching easily but this one does not. And the installers showed me a trick: if it does get a minor scratch, use some steel wool and gently rub it away! When I need stone for my bathroom countertop, I will definitely be calling on them!

We had been shopping for carpets for quite awhile. United Carpet had so much for us to choose…read morefrom. We ended up buying area rugs for the main rooms. We weren't sure about the colors or sizes, Christine chose the perfect rugs for us. She made the process stress free. We will definitely be back.

I lived in an apartment that was serviced by them they treated me as less then human and did a…read morehorrible job fixing the flooring. Completely destroyed the trim

Had our gas fireplace serviced. This unit came with the home, and we had no instructions on it at…read moreall. The technician came out, checked for gas leaks, cleaned the unit and replaced the embers. He also taught us how to use it properly, and it's been so nice to finally have a working fireplace. Very friendly and helpful. I will absolutely use them for any fireplace needs I have in the future

Just had our gas fireplace serviced - cleaned, tested for gas leaks, adjusted. Mike, the…read moretechnician, actually installed the unit over 7 years ago. On time, knowledgeable, professional and reasonably priced. Miller is the local Heatilator dealer so they really know the product.

My "just checking out tiles" turned into a very satisfying and pleasant shopping adventure. Dylon,…read moreAssistant Manager very adeptly helped select and display several possible tile selections. I was more than pleased with the final selection. I didn't know it would be such a smooth experience, I left a very happy shopper! And very satisfied with the price. A truly big thank you to Dylon and the other staff that greeted me so well. My first experience with The Tile Shop was in 2020 and I was just as pleased with the entire experience. That time Brandon was my go to guy. Thank you and you can see I am a repeat customer.

Excellent customer service and selection. Dylan was very knowledgeable and great to work with…read more Highly recommend!