These people couldn't make it any simpler. Initially I was going to go through empire but they were…read morealways booked, and I wanted to explore options. This place popped up as a recommendation. Matt came to my house and showed me samples and educated me thoroughly on every option. I had never had any floor installations done before so I was pretty clueless. Matt made it easy for me. Never felt pressured into anything and him and his team were so friendly and helpful! Whole process went smoothly. They installed it while I was at work, came home to see it and I love it! They did an awesome job. I would recommend this company!!

Nicest family owned business you'll ever used, BUT they make you sign off on the work before the…read moreworkers have even left your house. I didn't want to make everyone wait and I didn't want to criticize the workers in from of them, so I didn't walk around and check every inch of the carpet. Within a week there was a loop exposed on one of the seams where the carpet edges meet. The owner came back and cut it off. Very nice for him to do a home visit, but I could've cut it off all by myself (and risked it fraying further without any help). I thought he'd do something more permanent and professional. A few months later there was another large loop coming up on a different seam and he said he'd come over and GLUE it. I figured I could do that too so didn't make him come. At any rate, it's still unglued and raveling off and I am frustrated with their work. The edges are uneven around the fireplace and it's just plain shoddy workmanship.

We just finished a flooring project in our home, and I can't say enough good things about this…read morecompany. The whole process was simple and stress-free. Our consultant (Tom R.) came out to our home to measure and talk through our options -- no pressure, no upselling. After that, I went to the showroom where I could take my time looking at samples until I found the right one. Once I made my selection, installation was scheduled and finished within a few weeks. The team stayed in constant communication, and the results are beautiful! What really stood out: 100% communication 100% quality workmanship Completion right on time If you're in or around Waukesha and need new floors, this is definitely the company to trust.

In my opinion, if there is one factor any successful company needs, it is reliable and…read moreknowledgeable customer support. My New Floors Inc. really hits a home run in this department with Max Shaw. Max provided clear concise answers to all of our questions regarding the best flooring to select for our home's main level (a gorgeous Godfrey Hirst Pure New Zealand Wool Carpet) and he made cost effective recommendations for attractive, affordable, yet durable flooring options to use in our rental properties. Our experience with Max was so different than past experiences with "big box" flooring installers. The big box in-store help doesn't exactly inspire confidence in the product knowledge area and their installation "experts" were actually low-paid, unprofessional subcontractors. This certainly isn't the case with My New Floors Inc. Our experience from showroom to install was impressive!

Bloedow's always does a great job for us. We use them for our flooring customers . Great selection!…read moreGreat work! On time service! Keep up the great work! Thanks, Mike- Shimek Home Improvement

From the owner: At My New Floors Inc., formerly known as Carpets and Vinyl of Waukesha, our goal is to consistently…read moresatisfy our clients by always providing impressive flooring products and services that bring value for money spent, while delivering the services within the client's budget and timeline.

had carpeting done by kerns a few years ago (michael kern). it was a very good experience…read moreespecially the post installation support. recently had another big carpeting done by Carpetland. same carpet just a couple of hundred dollars cheaper. BIG MISTAKE. problems with installation, dirty carpet, no cleaning on prep etc etc etc, missed appointments, no call backs. got lots of verbal BS from regional manager but took forever for installation issues to get fixed. WE SHOULD'VE STAYED WITH KERNS.

This is the letter I wrote to Michael; Michael,…read moreWhen we chose your company to replace our carpet, we trusted that you would use your expertise to guide us in this decision.  You were aware that we had been using an area rug for the past 15 years with no issues.  You knew that we had three large dogs and that is why we were using the area rug, you made no mention at the time of selection that it was not advisable.  Based upon that knowledge, we chose the lighter color carpet to compliment the area rug.  Had there been any conversation regarding the carpet/area rug combo we would have chosen a darker color carpet because of the dogs.   We were under the impression that your organization would have advised us properly at the time of purchase, and now you have left us in a terribly difficult situation.  We have no choice but to replace our carpet and you can be certain it will not be with your company.  We are very disappointed in the extremely poor advice and level of service provided - we had much higher expectations.  And finally, you didn't even give us the courtesy of a phone call.  Disappointedly,Kimberly & James Steinbrenner

Nick did a great job. He even came and scoped out the items we were installing before he did the…read moreinstall. We had him install a toilet, a bathroom ceiling fan and an electric eye in a light post. He did a great job and completely cleaned up. He's definitely on our list for more jobs in the future.

We had a custom wooden headboard that very heavy and needed to be mounted into hollow metal studs…read more(we had no idea how to do it). Nick was easy to communicate with, coordinate with and extremely friendly. Would highly recommend him!

We cannot rave enough about Showtime Floors located out of Sussex…read more Our old garage concrete garage floor was literally falling apart. It was in such awful condition we thought it would need to be ripped out and redone. Steve the owner of Showtime floors and his crew took on the challenge and successfully resurfaced our garage floor into a beautiful smooth surface. Resurfacing the floor instead of replacing it saved us 10,0000.00. Steve provided us with a lifetime warranty for his work. Showtime Floors is definitely the business to go with for a beautiful garage floor.

I had the carpeting on our stairs and upstairs hallway replaced by Carpetland USA in Pewaukee…read more Overall they did a great job with one exception. After speaking to several people on several occasions I was finally referred to Emory. He was very pleasant and took the time to fully understand my concern. He was great at keeping me informed and discussing options that would be satisfactory to both of us. He sent Lenny out to take a look at my concern and to do what he could to resolve the issue. Lenny was able to fix the problem in very little time with an outcome way beyond and more favorable then even what I was willing to accept to resolve the issue. Emory send the right person out for the job. Because of their willingness to resolve the issue and the speed in which it was done, I am giving them a 5 star rating. Mistakes happen but resolving them in a kind, professional and positive manner is what I as a customer appreciates and expects and makes Carpetland USA in Pewaukee deserve the best rating possible.

Carpetland installed the wrong color carpet throughout our home in early July. Their own claim…read moreidentified it as "Wrong color." After months of trying to get what we actually paid for (we are now in September) their final solution is that we either pay them $4,358.45 to keep a striped carpet we never chose and do not want, or let them remove the carpet and pad and leave us with bare subfloor. We paid $8,716.89 for Karastan Yorkshire Trace in Hazel, selected from Carpetland's samples. What was installed did not match what we purchased. Early on, Carpetland offered us a discount to simply keep the incorrect carpet. We declined because we were not looking for cheaper flooring. We wanted the carpet we chose and paid for. Instead, correcting their mistake consumed most of our summer. We dealt with months of delays, shifting blame, changing timelines, poor follow-through, repeatedly chasing their team for updates, and ultimately, they were unsuccessful in providing the right carpet. The way we were treated made an already awful situation worse. We found the communication by Mike Nielsen (the Pewaukee store manager) repeatedly dismissive and patronizing. Our concerns felt minimized and it seemed burden was repeated shifted to the customer move the claim along. When we raised thoughtful concerns about putting our new padding through removal and installation, the response included rude commentary about us creating landfill waste. After months spent trying to correct their wrong-color installation, they advised us to "stay away from linear patterns" in the future, as though our design choice was the problem rather than the wrong product color. We still gave them months and multiple opportunities to fix it and when the replacement carpet rolls still did not match the Hazel samples, Carpetland ultimately agreed they could not fulfill the order with the chosen color. So after spending most of our summer cooperating with their attempts to correct the problem, we have ended up essentially back at the option we rejected in the beginning. We either pay thousands of dollars and keep striped carpet we never chose or rip up our home again and leave us worse off than when we started. Their solution to remove the carpet and pad now feels retaliatory and incredibly frustrating. From our perspective, it is difficult to understand what practical purpose that serves when we cannot imagine used carpet removed from our home being realistically reused or resold. After previously receiving commentary about landfill waste, the option also feels ironically wasteful. We just want to walk away with something that feels fair at this point. Yet, we feel we are still the ones being asked to pay for their mistakes, either with more than $4,300 for the wrong carpet or by letting them rip up the carpet and leave us with subfloor. Before spending thousands with Carpetland, read their BBB reviews and other negative customer experiences, especially those where problems arise. I wish we had done that first.

Adam is the best! We had just moved to Port and had a plumbing issue at our kitchen sink. He came…read morethe same day to fix it. Very kind and knowledgeable.

The last step to our kitchen remodel was the backsplash, and I was on the hunt to find someone…read moregreat and reliable. I reached out to Adam and he was super responsive. He came out within a few days to check out the project, talk through the process, and share a quote. He was booked about a month out, so we got that in the calendar. Unfortunately there ended up being a hiccup in his timing and availability, which pushed us back an extra week or two, but he was very apologetic and willing to reschedule asap. The job took ~2.5 days in the end it looked so great! He was able to work seamlessly around our windows, hanging shelf brackets, etc. He was also kind enough to come back and quick adjust the last row after we discovered it was slightly slanted. Turned out wonderfully. I also think the pricing was super fair. Adam's service offerings are super broad, so if you're looking for help on a renno or remodel job, definitely consider reaching out to him.