These people couldn't make it any simpler. Initially I was going to go through empire but they were…read morealways booked, and I wanted to explore options. This place popped up as a recommendation. Matt came to my house and showed me samples and educated me thoroughly on every option. I had never had any floor installations done before so I was pretty clueless. Matt made it easy for me. Never felt pressured into anything and him and his team were so friendly and helpful! Whole process went smoothly. They installed it while I was at work, came home to see it and I love it! They did an awesome job. I would recommend this company!!

Nicest family owned business you'll ever used, BUT they make you sign off on the work before the…read moreworkers have even left your house. I didn't want to make everyone wait and I didn't want to criticize the workers in from of them, so I didn't walk around and check every inch of the carpet. Within a week there was a loop exposed on one of the seams where the carpet edges meet. The owner came back and cut it off. Very nice for him to do a home visit, but I could've cut it off all by myself (and risked it fraying further without any help). I thought he'd do something more permanent and professional. A few months later there was another large loop coming up on a different seam and he said he'd come over and GLUE it. I figured I could do that too so didn't make him come. At any rate, it's still unglued and raveling off and I am frustrated with their work. The edges are uneven around the fireplace and it's just plain shoddy workmanship.

I had a great experience with Footprints. The owner Rebecca was very personally engaged, prompt to…read morereply to questions, and regularly visited our house throughout the process. She was clearly personally committed to our satisfaction and her business. Good results overall and pleased with the level of service.

The owner never called me about doing the job or not. She didn't answer a text I sent about Clear…read moreCoat. Typical Wisconsin contractor wanting only the high paying jobs. Don't use them!!!

We just finished a flooring project in our home, and I can't say enough good things about this…read morecompany. The whole process was simple and stress-free. Our consultant (Tom R.) came out to our home to measure and talk through our options -- no pressure, no upselling. After that, I went to the showroom where I could take my time looking at samples until I found the right one. Once I made my selection, installation was scheduled and finished within a few weeks. The team stayed in constant communication, and the results are beautiful! What really stood out: 100% communication 100% quality workmanship Completion right on time If you're in or around Waukesha and need new floors, this is definitely the company to trust.

In my opinion, if there is one factor any successful company needs, it is reliable and…read moreknowledgeable customer support. My New Floors Inc. really hits a home run in this department with Max Shaw. Max provided clear concise answers to all of our questions regarding the best flooring to select for our home's main level (a gorgeous Godfrey Hirst Pure New Zealand Wool Carpet) and he made cost effective recommendations for attractive, affordable, yet durable flooring options to use in our rental properties. Our experience with Max was so different than past experiences with "big box" flooring installers. The big box in-store help doesn't exactly inspire confidence in the product knowledge area and their installation "experts" were actually low-paid, unprofessional subcontractors. This certainly isn't the case with My New Floors Inc. Our experience from showroom to install was impressive!

Can't speak to the service itself. And I won't give one star because it's not fully fair - he was,…read moreto quote a song, "Stuck in the Middle". But I am going to leave a review because they need to hear the feedback, and it's definitely not a 4-star experience or greater, thus the 3 stars. "Kevin" from this company contacted me via email out of the clear blue, unsolicited. Apparently he never learned email etiquette, because all he said was "Call me if you want your basement done". Apparently, someone we contacted, sent "Kevin" our email address (unsolicited) and told him to contact. That would have been fine...except that "Kevin" wrote it like a high schooler instead of a business professional trying to earn business. The reason it's important to make sure you craft your email properly to introduce yourself, is simple. You come across like a scammer when you do that out of the random blue. So if you really want business, ACT like a business and use email properly, not like a child texting their BFF after school or something.

The color choices available brought our 55 year old garage floor back to life is amazing. The 2-3…read moreday process will give us a quality long wearing finish. The crew did a fantastic job along every step of the way. The best part is that spills can be washed away unlike raw concrete that absorbs oil. Easy to wash with mild soap and water. This epoxy coating will keep my exterior floors cleaner too. Thank you Premier Garage. D Sinkula

These guys knocked it out of the park. From our initial meeting to completion, they were responsive…read moreand on the ball. I can't say enough for Dave and the multiple samples he had to bring us as well as facilitating a meeting with the Mohawk Rep. The church's carpet was no small task and the ease at which it all came together has earned our future business and recommendation to anyone considering getting their carpet replaced or new carpet installed! Way to go team and Thank You Justin

I just had Stanton vinyl plank flooring installed in my kitchen, dining area, hall, laundry area…read moreand guest bath. I am over the moon with the results. Stu's sale's men were very accommodating and professional. My installer, Troy, did an outstanding, precision perfect job. My neighbors want to ask for him when they do their own projects.

I have used Schmidt Flooring for several projects, a wide plank walnut flooring in the kitchen, and…read morea pine floor on the entire second floor. They are not the cheapest, but they do very good work and offer solid value. They have a nicely laid-out showroom, and their installers are experienced and provide excellent service.

tl;dr Expect a quality install by a great team who will stand by their product until the end, but…read morebe prepared for it to take a long time with little to no communication throughout the entire process. We reached out to Schmidt for replacing our carpet with flooring, our stairs with new carpet, and a replacing laminate with tile in the bathroom/mudroom. Setting up an appointment to have someone take measurements of the project and get a quote going was fast and easy, as well as coming in to their showroom to go through samples. The timeline: 9/12, received first quote which was missing the tile work, was told revised quote would be coming soon. After follow-ups, received revised quote three weeks later on 10/4. Signed off on 10/29. Flooring installed 11/14-16. Carpet installed 12/10, and transitions were to be installed at the same time. Flooring fix on 12/11, and transitions were to be installed at the same time. Floor transitions finally installed 12/20. Tile installed 1/7-9 along with additional flooring fixes. Now I realize a part of the delay was our fault with as we didn't approve the quote right away... but I never expected this to be more than a two month process, let alone a four month process. Most of the time we were out of the loop of when things were to take place. All communication had to start with us, as we never heard from Schmidt first in preparation of anything. Installs did not take place on scheduled days, as the product had not arrived and we were not notified ahead of time. Installers asked us questions on where product was, as they were not notified by Schmidt either. It took countless calls, voicemails and emails to get things moving. The entire time we reiterated we were happy with the craftsmanship that had been completed and the teammates that came to our house but that we were very frustrated on the lack of communication. You may have noticed some fixes in there, too. Well, there were some minor issues with flooring cut too short in places, as well as the carpet on the stairs being cut too short, making for an odd gap at the transition along with a very loose end cap. This was all fixed beautifully in the end, but it took quite a bit of communication, time, and extra time off of work on our end to get things resolved. In the end we are very happy with our floors. We get compliments all the time from guests, as well. The process was neither flawless or stress free, but in the end we know we made the right choice with Schmidt.