***AVOID THIS COMPANY!!***…read more
I hired George as a contractor for a home renovation involving multiple tiling projects, and while the work eventually got done, the overall experience was frustrating, unprofessional, and very disappointing.
There were multiple delays which lasted weeks with shifting deadlines that were promised and then repeatedly missed. Communication was poor, and instead of taking accountability for clear project management failures, George consistently deflected blame onto me as the customer. He even accused me of going behind his back when I simply responded to his subcontractor's phone call--after he himself had been unresponsive and told me to reach out to them.
When I raised concerns and tried to resolve things respectfully, George responded with personal insults, manipulative language, and completely contradictory statements. What he said over the phone rarely matched what he put in writing. Fortunately, I've kept a full written record of everything and it shows how poorly this job was handled. If any future clients have questions about my experience, I'd be happy to share documentation privately.
It became clear throughout the process that George only cared about getting paid, not about the quality of the experience, the delays, or how he mistreated his clients. Once payment became the topic, all professionalism went out the window. I wouldn't be surprised if George tries to respond to this honest review with more deflection or spin, that's been my experience throughout.
George is not only unprofessional, he's untrustworthy and manipulative. I highly recommend you look elsewhere.
**EDIT:**
See what I mean?
This response is exactly why I left the review in the first place. Instead of handling things professionally, George resorts to name-calling, twisting the story, and acting like the victim. I never went behind his back, he told me to speak to the subcontractor, and I picked up the phone when that person called me. That's not "cutting him out," that's literally following his direction.
Let's get the facts straight:
1. I happened to be in my own home when George's plumber arrived. His plumber is the one who failed to coordinate with George, not me. As my texts show, I communicated clearly and in good faith with George throughout the process.
2. It's standard practice to replace plumbing fixtures, like the shower head and valves, when retiling a shower. This isn't a "change order," it's just part of doing the job right. I don't know anyone who remodels a shower and leaves old fixtures in place.
3. George's subcontractor's delay doesn't make sense. The shower head is typically one of the last things to be installed. There was no valid reason why tile work couldn't continue while waiting for the plumber to finish.
I paid what I owed, communicated clearly, and dealt with missed deadline after missed deadline. Everything is in writing. The fact that he calls me "ungrateful" and a "nightmare" for holding him accountable just proves my point.
If this is how he handles criticism, imagine how he handles your project!! Look elsewhere!!
