If I could give zero stars I would! Scheduled an…read moreappointment, drove 25 miles just to be turned away by a very rude man who told me that they don't schedule appointments at noon because that's their lunch hour, yet i have an email from Richard that says my appointment is at noon! They expected me to wait an hour till they had their lunch instead of just going to lunch a little late to do an estimate for me! After all it was their mistake!! Lunch was more important than I was! I'm glad I didn't let them touch my vehicle! Who knows what else would have been more important!!

I have lived in the C-U area all my life and at 72 years of age I can finally say I have an auto…read morerepair business I can trust. They are honest!!! The quality of their workmanship is top drawer and the price they charge is very reasonable. If you are looking for a reliable auto repair business Urbana True Tire is the best. I highly recommend them!!!

I have recommended this company many times to many people, they're honest and fair mechanics…read moreunfortunately I had to take my car into dinotune near them and they ripped me off three times the price that Long's garage, dynotune charged me three times the street rate for the starter and two and a half times for the labor to put it in, so all you humans go to Long's garage this is just an honest review I am not be paid by this business in any shape or form, it's hard to find honest mechanics, thank you Long's garage

Long's Garage whole team is friendly, attentive, and knowledgeable. They've gotten me in quickly in…read morea pinch several times, and they communicate often about what's going on with your vehicle. HIGHLY recommend.

UPDATE #2 Disappointed by the likely truth of the negative stereotype…read more The written mechanic's report (see photo) - that no one reviewed w/ me - said, "RR trailing arm bushing coming apart LR starting to as well". Odd, never heard a sound from the rear as is symptomatic. Went to my usual mechanic for this & another issue. We looked together (as ever) & both bushings are in fine working order. Maybe the mechanic meant a different part? Or someone else's bushings are failing? Research shows women pay ~$5k more than men over the life of their cars. Add the amount men are overcharged & hoodwinked out of, etc.. & that comes to more than a few boat payments. *** UPDATE I was called in the morning, saving me a trip & they refunded my money. I expect remaining vouchers like mine will be honored without challenge through 12/13/24. I appreciate the kind prompt, fair, kind, response greatly, and am reassured all is back to normal @ Kirby Firestone. I like to frequent small local family owned businesses, with the hope they thrive better when not working for THE MAN, and bonus, they often have friendly helpful employees with low turnover who occasionally remember you ;-) I write reviews primarily in hopes of ameliorating the issue and making sure nothing of the sort should happen again. Only as a desperate measure, are my reviews meant to warn others, so at least they don't have to go through what I have. I keep trying to lower my expectations so I'm not disappointed, but I can't seem to get them low enough :-/ *** I have no issue with the mechanics, or with Josh behind the counter, but today, there was a different guy @ the counter. I've been coming here for years w/ oil change coupons & always been satisfied with the service. I even bought oil changes for friends the last time they went on sale. Today, I came in for an oil change and diagnostics- both covered by the voucher (see photo), as seen on their website. Upon my return, I was offered a bill (see photo) that took $25 off an oil change and charged $153.69 for the diagnostic. He said he saved me $ by only charging 1 hour. I expected to pay a $3 oil disposal fee and apparently was also responsible for the cost of the oil filter (reminder: ask their $ and maybe bring one next time). I was told there was ONLY a coupon for $25 off an oil change, despite presenting the voucher for the oil change, tire rotation, full inspection and diagnostic on paper and online, exp. 12/13/24. He then said my 2008 Prius takes 0w30 oil, which is not stock oil and per the fine print is $20 off. I found this surprising because no one has ever mentioned non-stock oil or 0w30 to me in my years of owning this car. He shrugged and bilked me. Upon returning to my car, I thought 0w30, that's VERY odd, and then noticed on the invoice, 5w30 was billed. Back to the counter. Oh, he says he only charged me for 5w30, (so generous). Then why was I charged $24.95 for the oil change (do their oil filters cost $21.95)? He walks me to my car giving me a lesson on different kinds of oil, as I'm telling him, the owner's manual says to use 5w30, he's still talking about viscosity and lighter vs. darker color. Under the hood he goes, comes out with the dipstick, shows it to me, yep, looks darker than 0w30, and hey, btw they write RIGHT ON the OIL CAP 5W30. He starts to walks back to the building, when I ask, wait, but, if I received stock oil (5w30 is stock, right?) why was I charged for more than the disposal fee and filter for the oil change? I already paid for the oil change voucher, I didn't feel like paying twice. His response: Talk to Josh tomorrow. Sounds GREAT! I know Josh, he's always been helpful. Never had any trouble with coupons with him. So, fingers crossed, I get to invest more time and effort and frustration to try and settle a simple oil change and diagnostic I'm being billed for twice. How many oil changes could have been done in the time I'm spending fixing this SNAFU? Hmm... the guy behind the counter didn't even mention the mechanics's note that the RR trailing arm bushing is coming apart and LR starting as well. OR that the fender distortion was damaging the tire! THAT information actually would have been HELPFUL new info, compared to what he said about the car (explained the diagnostic codes they could do nothing about), especially since I PROVIDED the diagnostic codes & had already both been told what they meant & I researched them. What ELSE WASN'T passed to me from the mechanic?!

Horrible experience working with this Firestone. Firstly, they quoted me an absurdly high price for…read moretheir recommended service and upon negotiating the quote they were able to decrease the price immediately. This screams scam. Secondly, I paid almost $200 for a diagnostic, far over market value in this area. Thirdly, after bringing my car into the dealership for the service, it became apparent that Firestone had provided me with an inaccurate diagnostic of the issue. After completing service with the dealership, all problems were fixed with my car proving that Firestone had been incorrect with their diagnostic. I tried to get a refund but they would not admit their mistake. Horrible experience, do not come here. Go anywhere else for car troubles.

Trustworthy. Once I thought I needed a new tire & they patched the leak, saving me a lot.read more

Reasonable place and easy to understand team, got settled for an easy issue and got out with no…read morecomplaints. When I visited I hadn't been sold on any car shops in town and I think I have been after visiting Norris.

I just moved to Urbana from St. Louis, where I was a happy Midas customer for my Corolla. So when I…read moreneeded an oil change, I filled out the local store's online form to request an appointment for Tuesday, August 29. The store was closed for the evening, but I got an email that said that they'd respond within thirty "business minutes." They didn't - not even when I sent a follow-up email the next day. I checked my spam and everything, but no, this Midas just ignored my message. I guess they aren't too interested in new customers.

So I called in because of a issue at jiffy lube and they wanted me to take it here. Dave answers…read morethe phone I told him about the issue and asked do you even work on bmw. He was rude as hell told me to bring it by and tried to tell me what the issue with my oil pan was I tried to tell him that isn't the issue there was no slow leak or any leaks so what your saying is irrelevant cuz it's stripped from it being cranked on to the point it stripped the engine can't keep oil at all in it So he told me in a rude tone to take it to my mechanic and slammed the phone down hanging up on me Note now I only called to make an appointment because jiffy lube wanted them to look at it cuz they trust them lol well maybe not after they hear about this DO NOT USE this place. There was no reason for Dave to be that rude to me as I was just asking simple questions. If Dave isn't afraid to talk to me this way I wonder how he speaks to women that call in. Great job turning away new business, Dave!

I needed to get my AC repaired but my normal mechanic was backed up and I couldn't leave my vehicle…read morethere for a few weeks. My father in law said he goes to these guys so I had him take my vehicle up there. They got it fixed. We found that the leak was in the back of the van and they were able to make a crafty fix without having to replace the entire system and got it done in a day. They were honest and reasonably priced. Definitely recommend.

Brought in my car for check engine light. I read the reviews that these guys are reasonable and…read morewould be able to take care of what i thought was the problem (just an o2 sensor). Sure enough, that was the problem. So I get the bill for what was done and what i can pay to have done: "$50 Labor to scan engine codes" "$0.92 shop supplies" (no supplies were used) then if i wanted to continue on it would be $70 for labor and $255 for the part. yeah okay... so autozone checks codes for FREE and i can buy the OBD II diagnostic code reader (which i have but left 2 hours away) on amazon for (in order of products) 21.99, 14.95, 31.99, 16.99, 39.99. It's a 15 minute fix with an o2 sensor crows foot (which you can buy for under $10) and i found the identical part for 86.90. Needless to say, I am never returning and I suggest you don't even bother checking them out.

Tommy House always takes care of me and is extremely fair on purchasing tires, doing rotations and…read morefixing leaks. I'm glad I found a tire company that I can work with.

From the owner: Do you need auto service, but aren't sure who to turn to? Tommy House Tire Company has provided…read morepersonalized, automotive service to Champaign, IL, and surrounding areas since 1955. As a family owned and operated family, the services we extend to our customer match the same quality we'd provide for our family. Our services include tires, auto repair, muffler and exhaust repair, and more. Our business was founded on quality and we continue to back our service up with excellence. We're your one-stop shop for personalized service that you can depend on. Call us today!

Snow and ice got me! Haha!…read more Tire stem! In and out quickly! Having a safe ride is very important!

Don't go to this shop. They are scammers will overcharge you for parts and fail to fix the issue…read moreyou visited them for. When you need a refund from them, it needs to go through Car-X corporate, which is slow and unreliable. I took mine in for a check engine light for the knock sensor, and they only made the problem worse. I'm pasting the below paragraphs from my refund request: I'm looking for a refund on some service I had done to my car (VIN redacted). Specifically, I'd like a refund for parts and labor on the knock sensor replacement that the shop did. I visited the shop on 12/11 to request this refund, and they said they'd talk to corporate about it. After not receiving any updates, I followed up with the shop on 12/16. Now, on 12/20, I have still not received any communication regarding the services requested. I entered the shop with a check engine light with code P0325 (Knock Sensor Circuit Bank 1). They told me that after testing, they determined the knock sensor to be faulty, and they replaced it with an "OEM equivalent" knock sensor (Duralast SU6143). Shortly after I retrieved the car from the shop, the CEL came back on with the same code as before. Later, after I warmed up the car, this code persisted, and the engine developed a misfire on one cylinder. I had the car serviced at a dealer, and they replaced the Duralast sensor with a genuine Honda one. The CEL has not come back on, and the misfire did not occur again. Now, after an additional 150 miles of driving, there have been no issues with the engine. Seeing as the aftermarket knock sensor that Car-X installed 1) failed to fix the P0325 code and 2) likely caused the engine to misfire, I am requesting a full refund for the cost of both parts and labor for this repair. Also, the Duralast sensor they installed costs $74 at AutoZone and somehow $180 (not including labor) at Car-X. The shop also recommended me for new tires, while the dealer later said my tires are in generally good condition and have well over another year of average driving left on them.

Did a great job and were done by the time I got off work!!…read moreAnd the fees were reasonable and fair. Thanks

Clay Dooley has done some critical, complex repairs for me, in an honest, timely, and effective…read moreway. Most recently I had a slow leak in a tire I'd bought from them. They scheduled an appointment immediately, had the leak fixed before I even got back to work, made the car available to me after hours when I could pick it up, and CHARGED ME NOTHING FOR THE SERVICE. Yeah, I like that. This is going to be my regular service place. Manager Kami is great. Technician Jarrett is great. Very glad these good people are operating this good business in my community.