Mechanic told me last week to come back this week around a certain time. I come back today, he says…read morecall back in about a hour. I call back in about an hour, then says they can't yeh again, after taking off today to get this done. Don't lie about your availability if you don't know. You give someone a date and time, you keep that.​

I had stopped to get air in my tire before work around 430pm and noticed that my tire was bald. I…read morelooked online and found Quality Tire and Towing. I ended up making it there around 435pm. I waited for a little time. Once I was helped I was told I had to wait on the guy that does the tires. That was fine by me. So I waited about another5 minutes until he came out. Once he came I spoke to him about needing a used tire. He was very abrasive and came off as rude. I told him the tire size. It took him about 10 minutes to find it. Came back out and asked me to move my car facing forward, again very rudely. I pulled my car up at about 455pm. He didn't come change my tire until 520pm. Took him forever to do something that only takes a couple minutes to do. While being rude and if course I was late to work didn't get there until 6pm.

I am always a bit trepidatious when going to a new oil place because I have definitely had my share…read moreof places that try to sell me things I don't need. Pfefferle, was not one of those places. I pulled into the driveway to get my car serviced and it was packed. I almost left because I figured it may be awhile, but the tech assured me that it was only going to take about 30 minutes or so and with, all my traveling, I can tell you my car Is probably running on mud right now instead of oil... yikes. So, 30 minutes wasn't too horrible. I went inside and most of the chairs were full in the waiting room, but they had a tv playing horrible soap operas and a full pot of fresh coffee. I stood around for a few, and realized they had a stack of magazines that had some unusual titles. I'm an artsy type and they had, sitting on the top of the stack, "International Artist." I was pleased and parked my butt in an empty seat. The guy at the front desk was very nice and took my info. My car has lots o miles, so I told him I wanted the oil that would make it purr like a kitten again instead of an asmatic old lion. I presented a coupon to him and he nodded in acknowledgement. I sat back down and watched him greet several of the regulars by name, and that's always a good thing in my book. After awhile they came in and showed me how dirty my air filter was and I cringed... I knew this visit would entail more than an oil change because it had been a pretty long time since I'd brought my car in for service. After about 10 more minutes he came in and said my serpentine belt was bad, and I had a feeling it was so that was no shocker. Well, my 30 minutes turned to about an hour. Not a huge deal, but I think they had to order my serpentine belt from another shop. What I am bummed about is that they didn't tell me, and my boyfriend overheard them ordering it from another shop. Had they set that expectation of my wait, I would have been fine. When I was all done and ready to pay, the guy told me that my coupon wasn't valid because I used a more expensive oil. I probably looked like someone kicked my puppy because the original guy never told me that. For a high mileage oil change, fluid top off, air filter, and serpentine belt I was looking at $160. After he realized the first guy had been told about my coupon, he gave me a $10 discount. I was happy again! He also gave me a loyalty card that gives me my 6th oil change free. Bonus!! The thing I liked the most about them, is that they could tell my car had some issues while starting, and they offered some ideas and mentioned that the auto shop up the street was theirs too. I can say that I will definitely be back here, and I may even try out their auto shop. The service was great, and my car's asthma is silenced for a bit. :P

Our maintenance required light was on in our minivan, dropped it off to Pfefferly for an oil change…read moreand confirm there was no other issues. They had everything replaced in no time at all. Love having a trustworthy locally owned & operated company that provides quality service in a timely manner.

The work that they do is excellent quality and a great value with outstanding customer service and…read morean all star team of automotive professionals who always excel at exceeding expectations. Delivering top quality service with thorough explanations of any issues that may require attention and Jim and Josh do an excellent job of leading their team. They do everything from oil changes to timing chains. They also have excellent pricing on top quality tires.

I had a nail in my tire and they squeezed me in last minute right before close. Amazing friendly…read moreservice and fair price. If they hadn't plugged my tire I would have been stranded. Thanks!

Was able to quickly get service scheduled and the repair was very reasonable. Good quality service.read more

I used Eric's (now Pohlman's) almost 10 years ago and they really impressed me then. I moved away…read moreand recently came back to the area. After having issues with two different Honda dealerships and another independent shop, I decided to try Pohlman's again even though they are 30 minutes from home. They were able to diagnose the problem immediately and repair it within a couple of hours. I am very happy with the service, the repair and the cost. It is well worth a 30 minute drive and the cost. I would recommend them to anyone in my family, circle of friends and community. I am a retired machine repairman, and although not a specialist in car mechanics, I do know good work when I see it. Kudos to good customer service and quality work.

Visited Tuffys on Fields-Ertel Rd, Cincinnati today for the first time and had the best…read moreexperience!!! Brian and Roger were so friendly and professional. Brian welcomed me and my children and treated us as if we were old friends, carrying their school bags, offering us drinks and making sure we were comfortable. My car hadn't been serviced in years and needed a lot done - they fixed everything in less than 3 hours (including getting parts delivered) and the price was way cheaper than anywhere else I've gone in the past. This was the single best experience I've ever had at a mechanics (which says a lot given that my car had so much wrong with it) and I will definitely only go to Tuffys from now on. Brian and Roger made a loyal customer out of me after just one visit!!! Top Marks!!!

Came in trying to get spark plugs replaced they quoted me over $4000 for other crap that I didn't…read moreask for I said no to their services and they still charged me 200 bucks for a diagnostic that says the same exact thing that my free diagnostic from AutoZone said don't recommend these guys they upcharge the hell out of everything and don't care about their customers. All they care about is money.

Unfortunately my car broke down on the highway and I somehow had just enough power to get to…read moreSnyder's Car Care. My transmission blew. By chance and circumstance, the car landed at Snyder's and I'm so glad it did. The experience was phenomenal from consultation to delivering the bad news of the transmission. They even arranged for the car to head to its final resting place. Snyder's isn't super close to my home but I'm willing to travel for car needs in the future because they were so trustworthy the first time around. They made a sucky situation not as bad.

Don't go here jeff is a crook doesn't like to pay people extremely dishonest!!!! Never fixed my…read morevehicles had to pay someone else and never got money!!!

The experiences that I have had at Harris Total Auto Care have been EXCEPTIONAL. Their work is…read moreOUTSTANDING. My suggestion: "forget the others and make H.T.A.C. you're main destination." THEY won't let you down/EVER.

These guys got me in as a walk-in a couple hours before close on a busy day when my car was nearly…read moreoverheating. The owner was very friendly and gave me a reduced rate when he found that there was no issue. My car has been a fine since, and that was a couple weeks ago.

If I'm honest - having to take my car to a "car shop" even for routine maintenance is like going to…read morethe dentist. You know you need to go but you don't want to. So I'm happy I've found Christian brothers. They have been very transparent, have great service and fair pricing. The staff is constantly pleasant and responsive. We've taken several cars there and each time have received good service. Today was an oil change. I appreciate the free inspection to know what needs to be considered for future work. They also give photos of the items in question. The waiting area is always clean and comfortable. When I picked up the car there was a handwritten note thanking me for the business. In this day - any thank you note is an above and beyond gesture, but to have it hand written was a pleasant surprise. I will definitely continue to do business with them.

He made it right i can't fault them for that actually. Did the right thing. I should have waited…read morebefore i ripped them apart. Honest shop.