This company was truly amazing. I called them same day they got out to me! Super professional…read more Kind. Caring. Took care of an extra small chip that I didn't even know was there! I cannot recommend them enough. I'll be telling everyone about them.

Prompt response for windshield rock chip. Professional. Repair looks great! Affordable.read more

While on my way to Jackson I heard that crack of doom on the open road resulting in a nice star on…read morethe windshield. Not knowing anything about quality windshield service, I check on Yelp and saw that Stephen was close by. I contacted Stephen around 4:30 on a Tuesday and I was scheduled for 8 the following morning. The chip was a on the larger side, but Stephen took the time to work his magic and fix it. On top of that, he gave me a warranty in case it didn't work, I don't live in the area, so that was a nice surprise. Overall, a quick process and helped save me in the long run because he knew what he was doing and saved me from having to get a new windshield.

Stephen was responsive through the messaging inside the Yelp app, and provided simple pricing…read moreinformation without any complications. He also came to my location to do the job. Seemed like a great guy, and I would use him again.

Crack in windshield on our Vanderhall and needed immediate stabilization the people here r the best…read moreever. Do not go anywhere else if Pearl MS is near you.

I've used Glass Doctor of Jackson two times in the past couple of months. The first time was to…read morereplace a broken window. Because their installers were so friendly and professional, I used them a second time to provide a glass top for my office desk.

Front counter female was VERY rude. When she circled the windshield damage, she said we have to…read moredrill and it may take 30 min.​ we went inside and after getting all my info she said sign. I asked what am I signing. She said if it runs. I asked what does that mean? She said I told you outside. I said you did not or I wouldn' bea asking. Yes I did tell you...very condensending in front od an employee and a customer. I have always had excellent service...today will be my last visit!

I'm highly satisfied with my business here. The quality of tint is top notch. The customer service…read moreteam was nice, patient and informative. The wait time wasn't long at all, just a few hours. I definitely will be coming back in the future to continue business with them.

We've used Safelite a few times on a few of our vehicles and we've always been happy with their…read morework, this time was no different. Our windshield had two or three runs in it and we just kept putting off getting it repaired. A week before my daughter was going to go out of town in it we decided to have it replaced. I went online and got an appointment without a problem. The day of the appointment the technician was even able to come early, he was super nice, did a great job, and did it in a timely manner. What more can you ask for? Thanks Safelite.

I have a company car so they required me to use this shop. I booked and appointment (wouldn't come…read moreto me) at 1 PM in a Friday for a windshield replacement. They told me it would be 3-4 hrs for calibration. I was planning on waiting but an hour into it, they hadn't moved my car so I sat there for about 2-1/2 hrs and called someone to pick me up. I tried to call them at 4:30 for a status update. SAFELITE DOES NOT PROVIDE A LOCAL NUMBER TO THEIR SHOP ONLY AN AI GENERATED PHONE TREE. So I have someone drive me over there in the pouring rain at 4:45 only to be told my vehicle wasn't ready. I would've been fine with that if someone would've called me or I had a number to call for an update. The tech offered to stay late but I told him it would be fine tomorrow. They did call me the next day. The quality of the repair was good and the staff was nice. However, I received countless texts and calls reminding me of my appointment to the point of annoyance. Bit, when I tried to reach them I couldn't speak to a live person for a simple update on the repair status. I seriously doubt I'll ever use them again if I have a choice

I recently went to have my rear passenger window replaced on my 2011 Chevrolet Silverado at auto…read moreglass now in Richland, MS 02/10/2025. During the process the technician damaged my driver powerseat and passenger window electronic components. My driver seat will not move and is stuck in furthest rear position making it difficult to reach the pedals and safely operate the vehicle. The powerseat worked when I arrived because the technician used the controls to push the seat all the way back. My passenger window will not go down from my driver side switch but will from the passenger. As well during the installation the technician failed to remove any of the broken glass inside the door panel. It was completely filled with broken glass. I had to personally take the door panel off and remove the glass myself. I would like a refund for the poor quality of service and a repair or replacement of the other damaged components. The technician said he didn't do it and the supervisor said he would contact district manager and would get back to me. The whole attitude was that it's not our problem and they weren't going to do anything about it. I am now stuck with a vehicle that is not safe to operate.

Awful,rude,mean! These people degrading us because of the factory tint on my car. We came in with…read morea car that needed a rear door window. The rude woman argued with us about the tint on a car we have been driving for years. Then when the window was installed there was NO DIFFERENCE BETWEEN THE NEW GLASS AND THE OTHER GLASS. Very rude, not good business practice! You do not yell at customers! On top of that, they did not have the correct glass and had to leave us in the waiting room while they went to get the correct one. Awful customer service, price was high and we will never go back or suggest this place to anyone else. In fact, I will make it a point to tell people not to use this place or any of their other locations

Guy was pretty rude on the phone, could not give me a price without a vin number... really? the…read morelast 4 places did!

Will was fast efficient. Great pricing honors his work and was extremely fast efficient. A great…read moreperson. Just a really good person.

Every time I've had to have a chip in my windshield repaired, the employees are always so nice and…read moreprofessional. My experience is always quick and smooth. The wait time is also swift. I will recommend Venable Glass Service to EVERYONE.

I recently went to Venables Glass to get a rock chip repaired, referred by my insurance agent and…read morepre-authorized. I thought it odd that they presented me with a waiver to sign, stating that the repair might not work for me to acknowledge. The front desk clerks spent more time talking to themselves about their weekend activities than interacting with me, the customer. It was completed quickly with a request for me to not do certain things with the car for a period of time. The chip had hardly changed at all! I thought, ok, perhaps it will "cure" or something after the specified time. WRONG! The chip actually got worse than when I brought it in for repair! I've had many of these "super glue" repairs done n the past. ALL took longer than this one and ALL were almost a fully transparent fix. I spoke with my insurance agent who called them. He was told, tough, I had signed the waiver. So insurance companies are paying Venables Glass a couple of hundred dollars for a fix that they force the customer to acknowledge that it might not work? Yes, that is what customers of Venables Glass and their insurance carriers are doing. This company used to have a good reputation when the father ran the company. They say an Apple doesn't fall far from the tree...but it can sure roll a long way! AVOID! Safelight is a great alternative and they come to Madison-Ridgeland!

Very professional. 10/10 Came the day after I initially called. Came to my office which was…read moreextremely convenient. Price was great. There was a tiny place in the bottom corner that left a couple of tiny lines. He called the next day to check on it. We waited a few more days, the lines were still there. There were tiny and in the corner. He came to look. He could tell I was the slightest unsure. He redid the whole window! Could not recommend a better guy for tint. I will certainly use him in the future. Thank you! My vehicle looks great!

Chris was very rapid with his response! Not only was he helpful, patient, and very reasonable, he…read morewas able to schedule my appointment within the same day! Blessed this man! Have I mentioned he was able to show up at work place within a couple of minutes and was able to get my vehicle done that day. After the service, Chris also assured that if there any issues, he'll meet up once more and fix it. --update-- Tiny bubbles all over windshield and some on passenger side. I have attempted to reschedule twice with Chris, but he never shows up due to things kept coming up. He let me know the first time and we forecasted the meetup a week out, but something came up and he rescheduled to early Sunday. I rescheduled that appointment because I didn't want him working in the rain. Monday morning, he was a no- show and did not let me know until 10 min after the meet up time. This is my first and last time trying mobile services. Sure, it's convenient but it's also shooting darts in the dark due to environmental factors. It's fine, I'll get it redone elsewhere. I'm redacting only 2 stars because he's a nice guy, but I suggest he keep his word and schedule better.