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    Mr Tile

    4.5 (31 reviews)
    Closed 8:00 am - 5:00 pm

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    Services - Mr Tile

    Carpet installation

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    Bryan C.

    -MR. DISAPPOINTMENT- A no-call, no-show for the initial quote appointment. A first impression I should have took as a warning instead of calling them back. 9/1/20- Master bathroom floor tile, countertop replacement with new sinks, baseboards, shower demo/tile installation, using supplied trim/faucets. -Quoted 5 days to complete all work - ended up taking 3 weeks; Workers showed up at random, if they even showed up at all. Communication was mostly non-existent. My calls and texts ignored. When I did get to talk to someone, I got excuses. The floor tile and baseboards turned out great but they cracked my toilet, glued it back together and said nothing. Also, a paver went missing from my dog door entrance (which is right next to where they were working). When I brought these up, they did pay for the toilet but told me I was crazy about the missing paver. 5/31/21- A water leak was forming underneath the shower tile, coming out of the grout near the outside base where it meets the floor tile. He was out of town when I called him about it. It took weeks and so many calls to finally get him to come look at it. When he saw it in person he tried blame it on the glass installation but I was able to prove that it was coming through the tile. He reluctantly agreed to come back the next week to fix it but no-called, no-showed. -After calling and texting and getting ignored, frustrated, I applied silicone sealer to the entire inside of the shower tile thinking this would fix the problem. I thought I did, because the leak stopped from this spot. I was thinking life was good... 1/17/23- I noticed my drain sounded like it was going a little slow for the past few months so I decided to check it out. When I went to look, there were long tree roots growing into my drain from in-between the shower floor tile and drain flange. I found water damage on the opposite wall with roots growing underneath the carpet/baseboards. I didn't see this until now because I have furniture in this area. At first, I thought maybe the roots found their way in by sheer will, but the waterproofing has to be compromised somehow. I was willing to give Mr. Tile the benefit of the doubt, maybe the roots played a part in damaging something. I went with a licensed and insured company to do the work, they said that at least the floor and first layer of wall tiles would have to be demoed to redo the waterproofing. -I would need matching replacement tile so I went back into Mr. Tile's shop to get some. I asked him were he's been. He must have "forgotten" to come fix my leak. Unfortunately, the tile I needed was unavailable. He was nice enough to give me some free tile that matched my bathroom floor (I ended up not using this), but now I feel like maybe he just wanted me out of his hair. 3/14/23- Demo begins - revealing loose backers, missing backers, tiles are able to be removed by hand because of the hilariously poor application of the thin set. Large holes/gaps where water got in. The photos speak for themselves, there was clearly a problem with installation and this was NOT done right or by someone with experience. -I immediately sent a text bringing this to Mr. Tile's attention, demanding he make this right. It's now almost May and I have yet to receive a response. I ended up having to redo the entire shower/tub tile and the glass enclosure. Don't trust someone who doesn't stand behind their work. It cost me thousands for making that mistake.

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    3 years ago

    Reliable, outstanding customer service, quality of work is amazing!! I highly recommend Mr. Tile! Jimmy is great!!

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    8 years ago

    What a great shop. The staff was helpful and knowledgeable, the displays were professional. We are happy with the tile we purchased.

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    Ask the Community - Mr Tile

    Do you do flooring in Mesquite Nevada?

    Hello Lorry, We have a great amount of clients that come from Mesquite to purchase materials from us. There is also great installer that works in Mesquite his company name is… 

    I'm looking to replace the tiles around my fireplace. If I buy the tile from your store are you to cut them for me to the size I need?

    Hi Valerie, Unfortunately we do not do any type of tile cutting in our showroom or warehouse.

    Don’t See Your Question? Ask Away!

    Review Highlights - Mr Tile

    The owner, Jimmy Hernandez, is a pleasure to work with and is clearly committed to doing first rate work.

    Mentioned in 19 reviews

    Read more highlights

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    We live in a Lennar home and wanted to change out the carpet in three bedrooms and closets to match…read morethe luxury vinyl plank floors in the rest of the house. The flooring that the builder put in has been discontinued so we checked with a couple of places to try to find a close match. We went to Expert Flooring Solutions and showed them one of the planks that we were tearing to match. Ron helped us and we scheduled an appointment for him to come out the next day. When Ron arrived he brought a new sample that we had not seen the day before. He had continued to look for a close match after we left. When he laid the new sample down on our existing floor we were thrilled to see how close it came to matching, We tried it in different rooms and it was the best we could have hoped for. No one, other than us, will ever notice the difference. When Ron sent us the cost, it was $2,000 less than another company had quoted us. We were very surprised. He also included a veteran discount, and we did not have to pay anything up front, We paid when the job was done and we were satisfied. The price included taking out the old carpet and hauling it, and moving the furniture from the rooms where the new flooring went. The crew that showed up on the appointed date and right on time. They were very courteous and professional. They did two rooms in one day and the third room was finished by 11 a.m. on the second day. Everything looks great. We could not be happier and high recommend Expert Flooring Solutions for all of your flooring needs.

    I can sum up our (my wife and I) experience with Expert Flooring Solutions with WOW! We searched…read moreand searched for the right company to install our LVP and carpeting and after visiting the showroom decided that Expert Flooring was the right fit for us. Frank helped with our LVP and carpeting selections, and was on point for the install. Frank stopped by the day of installation to ensure all was going OK and if there were any issues. I highly recommend Expert Flooring; please reach out to me if you're undecided on which direction to go on selection of a company...

    Aloha Carpet Care

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    Tavis was outstanding! He was friendly, knowledgeable, professional and skillful. He gave an…read moreaccurate price quote for our carpet cleaning and was honest in his assessment of our carpet quality and requirements. Tavis thoroughly treated & cleaned our carpet. He removed the marks in our high traffic areas. I highly recommend Aloha and specifically Tavis for all of your carpet cleaning needs.

    We had all of our upstairs carpets cleaned by Aloha Carpet Care, and it was a great experience…read moreoverall. I spoke with Niko when booking and mentioned we have a senior dog with a few accidents. He was upfront that they'd do the best they could, which I appreciated. Booking was super easy, and I loved that they use an app where you can view your appointments and invoices all in one place. They gave us a 2-4 PM arrival window and showed up toward the later end, which was totally fine. I wasn't home during the service, but my husband was, and the technician called when he arrived and explained everything clearly. They shampooed, agitated, and deodorized the carpets, and took extra care with the areas where our dog had accidents. I was especially impressed with how the stairs turned out--while they weren't heavily soiled, they tend to trap a lot of dog hair from daily use, and they came out looking really clean and refreshed. He also recommended a quick vacuum after drying, which helped a lot with any remaining hair. Overall, they did a really solid job.

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    Buyer beware, You can email me to learn more my email angelaroche24@gmail.com and I will share with…read moreyou additional pictures of the horrible job. I am now having to go to the Contractors board and small claims court to solve this situation I paid $14,658 dollars by the way the charged me $2500 to level my 1000 square foot condo and the tiles are terrible they did not use leveling spacers. Also put grout and mortar in my shower drain which I had to pay to get snaked. The camera shows rigid dry concrete which by the way I just purchased the condo two weeks prior and have a full reporting of the drain working perfect prior to the tear out demo and installation all performed by Beno's. They threw all the trash in my condo dumpster even after paying for demo and dumping. I allowed them out to try and fix it and the contractor removed about 10 tiles and cracked and damaged the ones he put back in. Left it worst... In addition when I allowed them out for the drain all he did was blame my husband and I which we did absolutely no work with mortar or grout. please take the time to look at the pictures and video the shower was terrible look at the finish work I had the tile trim there and the contractor did not use it I had to pay another company to fix the ceiling and the drywall. I will be posting additional pictures this week...

    Beno's did my floors on my home remodel, and I highly recommend them. Their crews were fast and…read moreprofessional. Thanks Andy!

    Mr Tile - carpeting - Updated August 2026

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