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    Mr Sweeper Store

    5.0 (1 review)
    Closed 10:00 am - 5:00 pm

    Services - Mr Sweeper Store

    Appliance repair

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    9 years ago

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    Mr. Appliance of Urbandale

    Mr. Appliance of Urbandale

    (11 reviews)

    I have a bum washer that wants to sashay from side to side. There is always something that may…read moreinterfere with your to do list. Mr. Appliance to the rescue. I called and got a friendly voice on the second ring--that's progress in the age of high tech and smart phone gadgets. Not only a humans voice but a real professional who scheduled me in real time and not into the millennial. Two guys showed up professionally dressed -- introduced themselves -- with a trusty tablet in tow to help them diagnose the problem. Service charge $89 but if you let them complete the service it evaluates as if there never was a charge--like hokas-pokas -- Shazam! After retelling my story we settled on there may be a four corner rod issue. The service professional looked up the parts then told me the price after trying to figure out what is a "set." Which seemed quite elementary since "one" does not constitute a set. Let's hope the price holds and the washer will finally stop doing the twist and roll over Beethoven! When the parts on order and final phase of this wash and spin is complete, I'll let you know if they are really that good as others have said or just "all hat and no cattle."

    Zero stars. Awful customer experience. Had a Bosch dishwasher repair that would be under warranty…read more They send a tech out, he complains about working on Bosch dishwashers. They have to order the part. Couple of weeks later the same tech is out with the part. He complains to me again about hating to work on Bosch. The tech breaks the part and they have to do another part order. No word from Mr. Appliance for a couple of weeks so I call them and they tell me the part came in that same day (sure, what a coincidence). But they won't get me on the schedule for over a week. Supposed to be out today between 12-2pm. I call at 2:15 to ask if they are coming, owner Dennis tells me yes. They close at 5. I call close to 5 and ask Dennis again, and he goes on a rant about how Bosch won't pay his guy enough to work on a poorly designed dishwasher. That may be true--but it doesn't excuse the lack of ANY customer service at all. Their own website brags saying "Your local appliance repair technician arrives on-time, every time...". I had to call after weeks of no contact about the part. Then had to call after no contact about missing your appointment. Then had to call a 2nd time that day when they STILL hadn't arrived at closing time. And then to have the owner Dennis get snotty with me and then he even complained just like the tech did about Bosch having poor designs. I'd buy a brand new appliance before I'd let this awful company in my door again.

    Mr Sweeper Store - homeappliancerepair - Updated May 2026

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