Update: I got a chargeback to my credit card saying they provided "proof" that I received the…read morepackage, when in fact I didn't. I proceeded to call my credit card company and ask what proof they gave to which the reply was un-shockingly "nothing." There was no proof. So here I am almost 2 months later still going through this bs because why..... according to them a regular customer is supposed to know to email them with issues, even though you called them and talked to someone over the phone & they mentioned nothing about emailing! Who isn't taking responsibility now?

Go to Hookah Center off harwin for better deals. 5 for $10 on shisha packs and much more. This is…read moreanother greedy business who cares more about profit than the value of actual consumers supporting their establishment. Will not recommend nor return. I was a faithful and loyal customer to this establishment for nearly 3 years. They had great professionalism and decent prices. I don't believe it to be fair they sell their customers defective products with no plans to exchange and work with them. I'm surprised due to the unfortunate nature of this situation the response I've been given and genuine customer care as well as support I have not received. Last week I purchased a $25 disposable hookah. After one use, it began to leak all over my table. I contacted the shop 9 days after purchase, due to not being in town. I was told there is a 7 day policy and it was nothing they could do, though the defective hookah was at my expense sold from their inventory. I emailed the company email as suggested by staff and attached is what I was told. Hookah was $25 and I've spent well over more than triple that amount supporting this money hungry company. I was told it was a cheap hookah and normally people purchase for one time usage. I'm not understanding if the hookah is so cheap why they wouldn't be able to exchange it ? It's to be used a few times, but I only got to use it once. Their response shows how much they value their customers. I've definitely shopped more than 3 times, but a lie to make them look better is expected. Save your money.

Christiana was very helpful and very knowledgeable I will return and her dog was cute tooread more

This shop has the best service every time I come here. The employees are the greatest, especially…read moreSarah

Went in today and Mack was amazing. The selection was great and having a great sale. The store was…read moreclean and well lit.

Very nice selection of cigars and accessories. Also, the lady behind the counter was wonderful.read more

Just stopped in for a smoke, but did not realize I could not smoke in the building…read more The staff was very nice and helpful. Nice selection of cigars. Made a purchase based on staff recommendation. Left poorer, but happy.

Very clean shop. Friendly yet professional and knowledgeable staff. Decent selection. Good prices…read more Will be back when I'm back in town

Absolutely amazing place. Very knowledgeable, nice, and helpful. Most importantly, HONEST with you…read more Loved this place

Not your typical vape store. This place is clean, classy, and has a wide variety of products…read more Other Vapor shops in the area are like 80's head shops, Angry music, foggy, and poor/lazy customer service. This place is up to date, flavors that I have never seen made, open concept juice room, you can actually see them making it. The owners are super nice, helpful AND extremely knowledgeable. One of them, the husband, is a Houston Firefighter and the whole shop is decorated with HFD stuff. Very cool. I could go on for days, but go check it out for yourself. Vape on!

Everything in the shop is handmade or their own cigars, which I really appreciated. You can tell…read morethere's pride behind the product. The lounge area is comfortable and relaxing -- perfect place to unwind and enjoy a good cigar and watch the game.

Really cool place. I'm from out of town and live in Las Vegas. When I called the cigar shop, I was…read morelooking for my type of cigar, and the gentleman told me that they make there own cigars here. So I told myself, that's something I'd like to try. I drove over from Texas City since the one over in Texas City closes at 6 PM and this location stays open till 10 PM. I said what the heck... why not? When I got there, I went into the humidor and found a very similar type of cigar that I smoke in Las Vegas. I picked up two cigars, one full body and one Connecticut, and went to the cash register to check out. The price of this cigar is $7.50 and the gentleman told me since I came in after 6 PM the cost is only six dollars per cigar . What a deal, I couldn't believe it. So over the next couple days, I smoked both cigars, the full body and the Connecticut, and both cigars were to my satisfaction. I highly recommend coming out here to pick up your handmade cigars and try for yourselves. Super delicious.

Always welcoming & friendly even to my 105 lbs service dg! I love this place it's convenient w…read morelarge selection and helpful staff.

Terrible customer service. Very desperate to make a buck. The Indian lady and owner were so rude,…read moreand disrespectful. Please beware of this business as they trick you into buying used items with a verbal 24 hour return policy and no intent to honor it. Don't fall for this trick. They are liars!!! Use other shops...