We had issue with our water pump and pressure tanks. Our water stopped on Saturday night. Abel arrived Sunday morning and found out exactly what went wrong with our water system. He was great at communication and quick to get back to us. We really appreciate his professionalism. We will be calling Mr.rooter for all our future plumbing needs. Thank you Abel! read more

Outstanding service from start to finish! We had an ER situation that was unable to be handled by our current plumber so we took a chance on Mr. Rooter. What a blessing that was! Sage came out the same day we called and was beyond friendly. He showed up on time, worked fast, and explained things so we understood exactly what was going on. His manager Albert was involved as well and was so thorough. They showed us video of the problem and gave options of how to fix it. They provided an immediate solution and then gave options of how to prevent the problem from happening again. They don't charge until the work is complete because they want to guarantee a job well done. I would definitely say that was done today! We will definitely be using them in the future and referring them to others. read more

Have an old house so I have called Mr. Rooter many times over the years. They are a terrific company to do business with. Besides thoroughly explaining the options, their employees provide great work and customer service. This is the place to call! read more

Emergency on Sunday/ Mr rooter is the place to call!! Jesus Dominquez came out in 30 minutes to repair a huge plumbing leak. A water pipe broke, water was everywhere... He quickly evaluated the problem, made a plan for the repair and in 3 hours he completed the work! He cked to make sure no other pipes were corroded, installed emergency shuts off valves. I am so grateful for Mr. Rooter plumbing of santa Cruz and the plumber, Jesus. I think the price was very fair considering the work and supply needed and of course it was Sunday !! read more

Marcos and Ruben worked so well together! It's an unfortunate thing to have to call a plumber, but with service like this (and the help of the membership benefits) it helps to ease the pain. Thanks for helping us out, Mr. Rooter! read more

I did a lot of research to find the best plumber. Ultimately I went with Mr. Rooter because they gave me 3 different quotes for my job- economy, standard, and comprehensive- which I'd asked for, they didn't put any pressure on me, and they spent as much time as I needed talking about options. They were professional, helpful, kind, and did a great job. THANK YOU! I will definitely be using them going forward. Special shout out to Albert! read more

I reached out to Mr. Rooter Santa Cruz through Yelp for an urgent plumbing issue (flooding kitchen sink). At first, the scheduling seemed smooth -- they confirmed a time and sent a technician. The problems started once the technician arrived. Their staff member, Michelle, called me and was immediately rude and unprofessional. I explained that I had already given my contact through Yelp and would provide my direct number if I decided to hire them after receiving a quote. She insisted on my personal number right away and became noticeably upset when I said no. Later, she called again saying the technician couldn't enter because no one answered the door. I told her the tenant wasn't home but the door was open. Instead of calmly explaining company policy, she spoke in a condescending way, saying things like "You don't know that? Oh my God." I had never been told that they require someone present to explain the issue, and the way she handled it was extremely unprofessional. In the middle of a stressful plumbing emergency, the last thing anyone needs is rudeness and poor communication from the company you're trying to hire. I will not be using their services again and cannot recommend them based on this experience. read more

Excellent communications and executions led to exceeded expectations.When we discovered that out "washer leaking" problem was instead a drainage issue, we contacted Mr. Rooter and received an appt for the next day. Oscar freed up early and arrived early and analyzed the issue and gave a very reasonable estimate with possible complications listed before he started work. Execution was quick and efficient and even helped push my washer back into place after the job was done. Will definitely use again! read more

We called Mr. Rooter after discovering a serious leak in a hot water pipe that needed immediate attention. The person we spoke to was very helpful and a plumber, Hugo Fernandez, arrived quickly. The actual source of the leak was hard to find, but Hugo was persistent, and found it in a location we would not have expected. He accessed it and made the necessary repair, allowing us to regain the use of water in our house the same day. It was a very messy job, but he handled it very good naturedly and competently. We would highly recommend him. read more

Youre supposed to get a breakdown of the estimate prior to work. We only got a verbal of 8-900 for a new main house shutoff valve install. When the final total job was re-amended to remove this job they only removed 300$. Smooth move Id say....UPDATE!! They did finally agree to credit work on their estimate, but they told us "NO GUARANTEE" about 50 times. Some outfits out there wouldve given us some better assurance. I do recommend their supervisor Albert. A real pro! read more

Super nice staff, knowledgeable, quick appt set time. Unfortunately, it was $203 with $30 Yelp discount to reset a garbage disposal trip reset button on the bottom of the sink garbage disposal. Suggestion: YouTube a solution first before calling and schedule a $200 job that took 2.6 seconds read more

I needed storm drain servicing and Reuben from Mr. Rooter did a fantastic job of giving us a competitive quote based on the other quotes we had received. The service technician, Nick, was excellent and both Reuben and Nick were incredibly nice and very professional. I bought their membership option and don't see any need to call other companies for future plumbing work given the fantastic service. Of course I'm sure all the managers are excellent, but you're in luck if Reuben is the one taking care of you! read more

Jesus was very friendly and made sure the work was done correctly and thorough. Thank you!

We are thankful for the excellent service that Jesus Pozos completed at our house. He was beyond professional--even laid down a mat to walk on. Any little splatter of dirt, he wiped up. Honestly, he damn near cleaned our kitchen when he was done. He explained everything he was doing and why. He gave us sound recommendations for future service should we have the same issue. He was not pushy or in a rush. He made us feel like a priority and that goes a long way in for future business! Thanks, Jesus. You are an asset to Mr. Rooter! read more

GREAT service, Prompt , right on time, clean work area, all around very professional, and conceptively priced.

Patrick and Kevin(KC) were very informative and helpful of the services that needed to be done. Before starting, they checked out the surrounding of the house and listed the solutions of what I mentioned over the phone and provided a quote before getting started on the work so there were no hidden fees/charges. Also was able to give me a referral on another service that needed to be done. Greatly appreciated that. Thank you Pat and KC. read more

The Mr Rooter pickup (believe the license plate ended in IU3) almost ran over a bicyclist at the Depot Park roundabout on 10/20/25 at 11:55am. The driver was so engrossed in his phone that he didn't notice during or after (the bicyclist was yelling and had to get out of the way of the pickup when it just charged into the roundabout lane without looking). Couldn't get through to them on the phone to recommend they give the driver some guidance, so leaving here in hopes that the driver is encouraged to lay off the phone while driving. read more

I'm an old geezer who was certain his two bathroom shower units were not operating they way they should for controlling the temperature of the water spray, plus one of the units that had shown brown water coming up through the stall flooring drain some time ago, so I wasn't using it. The plumber(Joshua) spent many minutes testing both systems and showing me how to use both. Problems resolved! Since there was no charge, I'll find something nice to send to their office. read more

If you had a serious plumbing problem at 4:30 pm on a Friday in December, ten days before Christmas, you wouldn't be optimistic about help, would you? I called my regular plumber - didn't even answer. But Mr. Rooter's office sent someone the next day in the time window I asked for! The problem was fixed and water in the sink flowed again - a relief. The technician who came was Jesus Pozos-Dominguez, who was polite, professional, and personable. He is a problem solver as well. The blockage was not where expected, so he had to figure that out. He cleaned up all the areas in which he worked. Also, I was at first shocked by the 3 estimates he presented and said goodbye, but then he solved that problem also by talking to a supervisor, and a deal was worked out. It was still more costly than I expected, but it was timely and I was impressed by the whole encounter and service. read more

This is the plumbing company to use! They come to your home or business and do not charge for the diagnostic visit! They also have well-trained technicians who respond quickly and patiently explain what they recommend. If you are not entirely happy with the result, they make changes until you are satisfied. My home is approximately 70 years old so I have used their services many times. This is the place to go, everyone! read more

Great company. They came within 2 hours of the call and my guy name Josh is great. Nice guy and fixed the problem with ease. Glad people like him are working in these type of companies. Thanks again read more

After calling three plumbing companies, two of which never bothered to return my call, and with one coming out for an overly expensive estimate, I called Mr. Rooter. They came the same day within hours, and sent Mr. Jesus Dominguez to do the estimate and repairs. He was a professional, wonderful young man, who took his time to explain the problem, give me an estimate, and then proceeded to do the work of draining my bathtubs. He cleaned up well after himself, and what I liked the most, was that he talked about improving himself . He is a very caring person and his personality shines through as a trustworthy and honest soul. Because of the person he is and the great work he did, I would highly recommend Mr. Rooter Plumbing! read more

$600 to look at my tankless water heater and flush it with water for 40 minutes. Unbelievable gouging

I have used this company several times with different issues. This time Jesus came out. A very nice young man, profesional and explained what he was going to do. Quality work and I will use this company again and again. I have also had the pleasure of meeting Mac, Albert and Will. They are also great. read more

Showed up on time, did all the work took about 4 hours, very thorough and priced fair, super happy

I would like to share an excellent service experience with Mr. Rooter in Santa Cruz,CA. An overflow in my laundry room prompted a call to them as recommended by my neighbor. I was immediately scheduled for an appointment to take place within the next few hours. I received regular notifications in that time as to the status of the arrival of the service provider. Mackenzie (Mack) arrived within the designated appointment window, listened to my problem, inspected the situation, explained what he was going to do while patiently answering any questions or concerns I had, provided three cost options, and went to work. Mack was awesome! He was efficient, thorough, and very tidy. When finished, he told me exactly what he found, advised me about future maintenance, and reassured me that my worries about tree roots in my sewer line were not a concern (phew!). In addition to his excellent work, simply stated, Mack is just a really nice guy. I very highly recommend Mr.Rooter (and Mack) after this experience. read more

We had a sudden blockage of our main sewer on Sunday. After a few calls, these folks were the only service open. They sent Will out by 4:00 and he gave me a quote promptly. It was higher than I expected, since I haven't had a cable job done for over ten years, and inflation happens! There was no Sunday charge and this was the standard rate for the work.. He worked diligently and spent over two hours without much luck.. He called his supervisor and arranged a jet blaster and camera for the next morning. . Jimmy and Gaspar both worked with the blaster for over two hours to get the job done and explained various options and issues thoroughly. They charged no overtime and cleaned up nicely. Thanks guys! read more

Jesus Pozos was excellent and did a comprehensive job. We called Mr. Rooter at 1 PM on a Sunday and they had Jesus at our place by 3 PM to inspect our water pressure regulator. We couldn't believe how responsive they were! Jesus installed a new hose bibb and checked our water pressure regulator. Jesus was kind, approachable, and went above and beyond to ensure quality service. I would absolutely recommend Jesus and Mr. Rooter to our friends in Santa Cruz County. read more

Our hot water heater went out the other day. I first called Anytime Plumbing based on the reviews I found on Yelp. But after several hours and no call back, I tried Mr. Rooter. Within 90 minutes Mack was at my door inspecting the heater. Unfortunately it was a Sunday and the warehouse was closed but he came back bright and early Monday morning with his supervisor, Albert, to confirm the issue and give me a quote. Because the heater was already 13 years old, I decided to replace the whole thing rather than try to patch it up temporarily. Albert was on the phone with the supply company right away explaining exactly what I needed so all I had to do was provide my credit card. They went to pick up the new heater and it was installed a few hours later. Problem solved extremely efficiently and professionally! Albert and Mack were both very nice. I would absolutely use their service again. read more

Requested emergency repair. 3 hours later still no plumber. Called back and they said they made booking in error and could not send anyone. Never called to inform me. Wasted hours waiting when I could have used another service. read more

Great response time and service but be ready to pay a premium price. They charged $350 to snake a bathtub drain! Sadly paid since we have houseguests coming and our usual plumber is on vacation. In the clear plumbing charges 1/3 that cost. read more

I broke the valve to the supply line for our refrigerator when I was trying to shut it off to replace a leaking supply line. Alan from Mr. Rooter was able to quickly replace both the valve and the supply line. He was friendly, professional, and worked efficiently. He provided an estimate before completing the work and explained it well. The cost was lower than I expected. read more

Water heater replacement workman has been here since 945am it's now 337 pm, and the new water heater is till sitting on my garage floor, Not to mention they will charge us close to $5,000 for the new 3yr warranty water heater, this is our 3rd water heater intallation, never cost this much or have taken soooooo long. Don't use roto rotor for plumbing work, very bad....new calling them again..ever read more

We had sewage back up into our garage sink after running the washing machine, which is in the house. I figured there was a clog in the line somewhere, so jumped on Yelp to look for a local "rooter." I was impressed that Mr. Rooter of Santa Cruz had such a high rating across a large number of reviews, so called them immediately. It was around 3:30 in the afternoon when I called. The person who answered the phone was polite and helpful--she got me scheduled for between 9 a.m. and 11 a.m. the next morning. I appreciated the promptness of the appointment and the reasonably narrow time window. The next morning, Greg came to my house; he wore a mask and was respectful in terms of staying six feet away from me whenever possible. I explained the problem and he took a look at our clean-out access points. Greg was able to clear the drain quickly and easily. We do, however, have a number of clean out points and were not 100% sure if some of our sewer line could be Orangeburg. Greg called the office to see if one of the people who has a line camera was available. Scott was available and came right over. The camera revealed that we probably do have Orangeburg running from our garage to the more modern line from the house. It also revealed some build up within the line. Scott gave us some options and told us what he would do if it was his house. It did not feel high pressure or like he was trying to find more work to bill; it felt like an honest assessment of our system. We decided to have some additional cleaning of the line done, so that was scheduled for the next day. Greg returned the next day with the equipment to do the more intensive clean out. He also had someone come back with a camera and run it through the line from the other direction, to see if we could better determine the make up of our system. Again, no high pressure sales tactics; in fact, given that we have not had recurring blockages in the line, it was recommended that we not take any additional action at this time. Overall, Mr. Rooter of Santa Cruz provided prompt, professional, knowledgeable service. They went above and beyond to help us size up our system, only charging for the work they actually did (the clean out). I highly recommend their services. read more

I have used Mr Rooter in the past and been happy with their service. I used them several times to unclog my sewer line. Normally I would get a price upfront to unplug the line, which in the past was in between 200 and $300. Yesterday I had them come out but instead of giving me one price they gave me two. It would be approximately $400 to snake The line coming from the laundry room and another $400 to snake the line coming from the bathroom. $800 to clear a clog? To me that seems excessive. I had them snake the first line, but that did not solve the problem. I ended up sending the technician away and will snake the other line myself. When I called to pay the $400 they tried to charge me over $700!!! Luckily this did not become an issue and I was charged my original $415 for them to snake a line that didn't need to be snaked. And then they wanted to charge me 3 1/2% to pay with a credit card. I'm sorry to say that after spending over $10,000 with this business over the last 10 years they lost my business yesterday. read more

Jesus was very helpful in explaining everything that needed to be done. Always reliable service with Mr Rooter!!!!! read more

They were super helpful and incredibly friendly. Hugo and Jesus got the job done in a speedy manner and were very nice to talk to. They explained things in a way that I could understand and even arrived early to the appointment. read more

My elderly mom had work done at her home. She mistakenly overpaid $70 on her invoice. She has requested a reimbursement and none has been received. I WOULD NEVER USE THIS DISHONEST COMPANY UPDATE- my Mom received her reimbursement check today. Thank You Mr Rooter. You are an HONEST COMPANY! read more

Staff super nice and helpful. Listened to my description of the plumbing problems and diagnosed differently AND CORRECTLY from what I was thinking. Solved the problem with clogged secondary pipes and I am a happy camper. read more

Sage Padilla was awesome! Straightforward, honest, professional and guaranteed work. Thank you Sage! Also, Mr. Rooter fit me in fast and as my water was turned off, this was also great. Thank you again read more