The plumber performed his job well without any complaint. This star is only because I'm not allowed to give no star to this company's management. However, BEWARE of their charges as they are very excessive and outrageous. They do not charge by the hour like most every other plumbing contractor but instead charge by the individual task performed. Ten minutes or less to unclog a drain costs the same as if it took two hours to complete. Two hours work was invoiced at nearly $650 or $325 per hour - great work if you can get it. When I spoke to the senior manager and explained that I have repeated need for their service and was happy with their plumber, I requested assistance with this extreme billing and was completely shut down without any discussion regarding good customer service and customer retention. Even when I clearly informed him that I would pay but never use their service again, he still stood his ground and refused to adjust his invoice one penny by telling me that he already had done so (????). It makes me wonder if in his mind I got a terrific bargain? Bottom line, do not bother to call Mr. Rooter. read more

Mr. Rooter was great! We woke up to a flooded basement after the first rain of the season, and they sent out two technicians within the hour. Both were incredibly kind and stuck with us for a couple of hours until we found the problem. They were reasonably priced and helped us when we were in a panic. read more

A friend noticed a very old slow leaking pipe near the water heater so I called Mr. Rooter (who helped me in the past) -- and though it was about a 2 1/2 week wait to get an appointment, trust me it's worth it. Aisha looked at the tangled web of pipes from my father's construction and was able to replace the pipe efficiently and it looks great (as they send you a photo with the receipt). I really appreciated her honesty and forthrightness on what might potentially happen in this type of repair, but luckily none of that came to pass. I didn't mind waiting for a Mr. Rooter plumber because they do the job right the first time. They don't want to have to come back either! I'm very pleased with the whole process and result! read more

Jim and Caleb were fantastic. They were here within minutes. Hydroflushed lines and solved the problem. Very cooperative, respectful and professional. Gave estimates for future work should I request it. Super experience with plumbers that new what they were doing and without a sales pitch. They were the fourth plumbers to come out and the only ones that solved it for the long term. Even got a senior discount. Thank you. read more

A tenant of mine contacted this company for a clogged sink in the bathroom. The technician contacted me when he arrived at the rental house and then at the end of the job, which was helpful. It was simply a clog in the line, and it was easily remedied. The total for this job, much to my surprise, was $345! I was expecting $250, at the most. However, I couldn't say no to him fixing it because I didn't want my tenant to have to wait for another company to come out. So my rating is purely because of the high price compared to other companies I've used. read more

I initially met with Jason Belcher to diagnose a septic system issue. This can be extremely stressful, and of course timing is never good for a plumbing problem! Jason was professional and explained the problem and solution, and gave me a very reasonable bid. Jason returned and spent longer than initially anticipated fixing the problem, making sure I was informed of what he was doing and minimizing inconveniences as much as possible. The clean up and follow up has also been exemplary. Jason is extremely professional and very dedicated to giving great customer service!!! Everyone I talked to at Mr. Rooter was helpful, knowledgeable, and promptly answered my calls and questions. Great company and amazing experience! read more

Mr. Rooter services were so helpful for me this week! I was out of town and the operators kept me informed of my service time and what to expect. They offer free inspection of the issue and then immediately give you a quote. My service provider was Jeremy. He let me know when he was arriving, so I could help coordinate the visit, and called to communicate what he saw. Jeremy was very honest and reasonable in his assessment. He made a potentially frustrating situation feel manageable. read more

This evening (of course the night before the holiday) we had a clog at the sewer line that caused everything to backup into our bathtubs, etc. After, no exaggeration, calling 15 plumbers from this site that told me that they couldn't come today, I called Mr. Rooter. They told me that it would be no problem to get someone out & to top it off, they do NOT charge for the technician to come out, just for the work. From the moment Jeremy arrived, he was so professional & thorough while explaining everything. Even showing us with the camera where the clog was & explaining the process to my 12 yr old son who was very impressed. He was able to remove the clog quickly & was beyond pleasant the entire time. I would recommend him & Mr. Rooter to anyone with a plumbing need!! read more

They solved my plumbing problem in under an hour, and offered some helpful advice

Avoid this outfit. They charged us almost $400 for a simple kitchen faucet installation that took less than an hour (we had already purchased the faucet so this charge was only labor). read more

I had an evening crisis at my rental house. Water was flooding from the toilet onto the floor. George came as soon as possible and was thoughtful, thorough, professional and honest! He did an amazing job! I fully trust him and highly recommend George! read more

Mr. Rooter responds quickly . They respect your home when they come in. They get the project done and answer your questions.

The toilet in my office had been running for several weeks and I called Mr. Rooter to see about having it fixed. The customer service staff was very friendly and extremely accommodating. They were happy to arrange a time for their technician to arrive before I had any clients in the clinic and he affected repairs that solved the problem without replacing the whole mechanism saving me over $100. Very happy with my experience: highly recommend. read more

Nathan Weis was fast and smart and helpful in several ways. Took him almost 4 hours and he was plumb tuckered.

Mr. Rooter always comes through for us. If you have an emergency they will always work to fit you in their schedule. They are true to their bids. Our favorite technician is Joel Boren. He always has a great and positive attitude. He goes above and the call of duty, cleans up after himself, and let's us know exactly what was done and why. read more

The first plumber from Mr.Rooter that came out was not able to fix the stoppage. The manager called me the next day to schedule a time from him to personally come out and take care of it, no additional charge from the first visit. He was able to get out what I have paid 2 other plumbers before Mr. Rooter, unsuccessfully. THANK YOU, Jeremy & Dillon. read more

Mr. Rooter charged us total of $1,531 for replacing the water heater ($1,147) and the bathroom faucet cartridge ($384) which did not work after water heater installed. I told my coworkers about it, they said Mr. Rooter over charged. The water heater installed by Mr. Rooter is an entry level one which has a label on it shows $417, the installation is $730. Installing a water heater without testing and no follow ups is unprofessional, and they over charge. read more

We are very pleased by the work. Very professional and reliable. We highly recommend.

Was really easy to make an appointment, and I appreciate how soon they were available. They offered to come out the same day, which is a surprising treat around here. The office called to let me know Bradley was on his way, and he arrived shortly after. He was able to clear my drains but also restore them to full flow capacity. Bradley was quick and efficient, and I appreciate the advice and bio-treatment to help prevent future problems. Highly recommend. read more

Really good service today! Bret and Jim arrived within an hour of my call, to fix an issue with our kitchen drain. They were personable, and professional, and problem solved! They offered helpful suggestions, as well, covered our outdoor faucet to protect it with the freezing temperatures. read more

I had a blocked toilet, which is problematic when you only have one bathroom. I called and despite COVID and wildfires and terrible air quality, George showed up within 90 minutes. He fixed the toilet very efficiently and made sure I understood precisely what caused the problem. Next time I have a plumbing catastrophe I'll be calling them. read more

When my water heater went out I figured I was out of luck with COVID and now smoke from fires. I was wrong! As usual Mr Rooter came through for us. Justin Mills came out day after we called, diagnosed the problem and installed a new heater same day! He was so knowledgable and and nice and respectful. He even helped me with a clogged faucet. We couldn't have been more pleased with Justin and Mr. Rooter. They have yet to let my family down down. read more

I was told it would be 69$ for someone to come out and tell us what was wrong with our gas water heater and how much it would be to fix it. The dispatcher kept me well posted on when the plumber would arrive and I appreciated that. When the plumber arrived he asked me how old the heater was and I told him 8 or 9 years. He said they don't have parts for water heaters that old. He added that I might be able to find the parts online and repair it myself. He then quoted me a price for a new water heater and that was it. I never did find out what was wrong with my heater. To be fair the next place I called also asked me how old my heater was and when I told them they declined to send someone out although they did quote me a price for a new one(about 200$ cheaper BTW). So my suggestion to Mr. Rooter would be to follow the lead of the second place I called and find out the age of the heater before you send someone out. read more

Mr. Rooter is my go to plumbing service provider. They are prompt, courteous, professional and proactive. My toilet backed up and flooded the basement. They came out the next day to get the toilet fixed and assess the issue. The plumber also inspected other items and recommended that we strap down the water heater according to code. Well done all! read more

I was happy with Justin, the plumber, but the cost was way to high for the time and work required. Rather than charging an hourly rate they have set job quotes. When he gave me the quote of $380 I expected it would take a couple hours and some materials. I showed him where the access hole from the past service was located and the job was done in less than an hour with no materials required. Regardless of the advance quote I feel I was overcharged for the job so it is unlikely I will call them again. Nor would I recommend them to my neighbors. read more

We had a problem with the pilot light on our water heater not staying lit. Called Mr Rooter and they came out the next day. We paid almost 70 bucks for what basically amounted to a sales pitch. The tech did not inspect or test the electronics on the water heater, he did not even touch it. He tried to sell us a new one for over 1600 dollars. Repair would have been $300-800 even though he didn't test anything. We made a few calls and Stan The Hot Water Man had a guy come over and replace the electronics for us. Even if we had needed to replace it the cost would have only been about one thousand dollars. We have used them once before and were very happy with their work. read more

Thieves! $425 do snake a drain, their cheapest quote, because that's what the book tells him to charge. His good book said that it would need a scope done too for an additional $75! Ha! read more

Let me explain why i gave this a 2 stars...I had an issue with my washer not draining properly and backing up. Jeremy the tech showed up very professional and diagnosed the problem right away. I had all faith that he knew what it took to fix the problem. After flushing the lines and clearing the problem he was on his way. I did a few loads of laundry and everything was going great! Then that night I went to get in the shower and my bathtub immediately was backing up. It was working fine that morning before he showed up to fix the other issue. So he fixed one problem and created another. I called the next morning to let Mr. Rooter know of the issue and they had no problem sending Jeremy back out to check on the new problem. Jeremy told me immediately that is just a coincidence and timing of the clog. That what he did the day before had nothing to do with it. But for 300 more dollars he can fix my tub issue. This is after it already cost me 519 dollars for my other issue. I let Jeremy know I would not be using his service. I would fix it on my own. I fixed the issue with a bottle of Draino for less then 15 dollars. Again no reflection on Jeremy but I suggest Jeremy you get a new job. Jeremy am sure your hands are tied when you came back out to fix the issue to charge me again. But Mr. Rooter you certainly missed a excellent opportunity for excellent Customer service. I would recommended Jeremy but not the company he works for. Then to boot I got a call that evening from Brooke who wanted to know if I still needed their service. Seriously! that call put me over the edge...Still looking for my money! Your company was recommended to me by my realtor friends. They will hear about his and I would not recommend this company. Sorry Jeremy...you were great! But your company should honestly take some of my money and invest in Customer service training. As I was typing this I got another message from Zoe this time saying Jeremy wrote up an estimate and did I still need his service......these guys are unbelievable read more

This is my 4th or 5th time using Mr. Rooter of Portland. Each time I received a very high level of service, quality, and value. However I was remiss in submitting reviews. Friday afternoon at 1:30pm I called to request service to fix a water leak that had appeared on the wall side of the kitchen hot water cutoff valve. At 2:40pm I was notified that Brian was on his way. He arrived at 3:20. By 4:15 everything was fixed, cleaned up, and ship-shape. Brian provided an estimate to replace the offending cutoff valve, which I approved. He got right to work, and in the course of conversation we decided it was best to replace both 1970's era valves to avoid problems later. He did the work and honored his original estimate, basically charging me for one valve replacement instead of two. This is consistent with Mr. Rooter's other visits to my home. React fast, send a great person who happens to be an excellent plumber, quote a reasonable price, deliver more parts and service than expected, charge me the original quoted price. Over the last few years I've hired Mr. Rooter plumbers 4 or 5 times. Brian, Chris, and one other guy (sorry I forgot his name) all had the same helpful, professional, friendly attitude. All three got along well with my spazzy black lab. All three clearly explained the problems, possible solutions, and then delivered more service than expected. I will continue to hire Mr. Rooter for all my plumbing service needs. read more

Jason Belcher was great and came to my rescue within 1 hour of my call for help. He started with the ways to resolve the issue that were less expensive. My drain did require snaking, he told me what the next steps were, and I had no questions about what he was doing, and what to expect next. The charges stayed in line with his estimate. He cleaned up after the work was completed. Was very nice, friendly, and a pleasure to work with. He even had a treat for my Dog. He turned a bad situation, into a pleasant experience. Thank you so much Jason. read more

The CSR took my info & called back to let me know the window (afternoon between 2 & 4) of time a tech would be avail. So I ran some errands and ended up getting called FAR earlier for availability. I immediately started home & rep'd a call from the tech that he was waiting for me. It was only a few more minutes before I was home but giving a LITTLE bigger window of immediate availability would be helpful to all parties. Once there, the technician worked quickly to figure out the issue, gave me a price & did the job. He was efficient in his work but WOW did the paperwork take FOREVER. I signed my name 5 or 6 times to I don't know what, (bc it was all on a tablet that I couldn't read bc of glare) just trying to expedite the process....20 minutes of paperwork is EXTREME (It took less time to sign mortgage documents on my first few homes!) & completely unnecessary. Put everything on one form & have the customer sign ONCE, please and thank you. read more

This company is usually very busy, and it may take a few days for someone to get out to your house. However, once they arrive, they are always top notch. Today, Bradley came out to work on our broken garbage disposal, backed up kitchen sink, and mysteriously-filled-with-brown-water dishwasher. He was exactly on time, and very polite. As he inspected the kitchen stuff, he also gave me pointers on how I could be keeping my drains and pipes running more efficiently. Who knew I was supposed to be doing anything with that floor drain in the basement?! I felt like Bradley explained all of my options, wasn't trying to sell me anything I didn't need, and even tried his best to fix the garbage disposal so I wouldn't have to buy a new one. (He succeeded!) I really appreciated Bradley's calm, capable attitude and his work today. read more

Jeremy Hicks is awesome! He worked really hard and solved our problems. Definitely will use this company again.

I was strung along for hours waiting for a plumber. I told them I had no problem waiting until the late evening because it was an emergency. I recieved a couple calls with updates and them explaining they were running late and it felt as if I was getting brushed off. Keep in mind my original call was placed at 5pm that day, not an irregular hour of the evening. I am a renter so they needed approval from my landlord which he gave to their office prior. Then at 11pm the technician called again saying he couldn't get ahold of my landlord so he couldn't come help me. I told him the landlord had already given consent and the necessary information but apparently that is not good enough for this company or simply they just didn't want to be out late. Now it's the middle of the night and I cannot get another company to come help me because my landlord is asleep. Had I known before the middle of the night there was a chance they couldn't come help me I could have contacted another company at a decent hour and recieved the help I so urgently needed. Now I'm forced to go to the bathroom outside in December because of this companies lack of communication and assistance. Don't waste your time and seek the help of a local plumber like I should have done. read more

Beyond our wildest expectations. They were thorough, thoughtful and totally honest. I was expecting a super high bill, and instead paid a reasonable amount for top drawer work. I'd recommend Mr Rooter to anyone without hesitation. read more

Jason B came to our rescue tonight! He was very fast and very friendly. If we have any plumbing issues in the future we will be sure to use this company. read more

I wish I had read Dennis' review (the one prior to mine). Mr Rooter is outrageously priced. I called to have faucets installed for the kitchen sink and 2 bathroom vanities. They do not give ball-park estimates over the phone. So I went ahead and paid $70 to have them come provide a bid. Their estimate was over $1500! When I questioned the plumber how long this job would take, he admitted it would be maybe 3 hours. I ended up getting the work done by American Unified Construction from Vancouver. They did it in 2.5 hrs for under $400. At Mr Rooter's rate, this would have been $600 per hour! Unbelievable. Please look elsewhere. Mr Rooter's job is to root around in your pocket to bleed you dry. read more

When a toilet leaks it needs to be fixed and I typically call a small independent company rather than a franchise. After two calls to other companies (one of whom I have used before) with no response at all, I finally broke down and called Mr. Rooter (Not to be confused with "the other rooter" company) I expected a week out for an appointment. Three hours later Joel arrives with a smile on his face ready to take care of the porcelain god. Not only did he fix it, he explained how and why, assured me there was no permanent damage(my greatest fear) and guaranteed the work for a year! He emailed my receipt, gave me a refrigerator magnet, a new pen and a business card and was on his way! I asked several questions about the franchise which he was quite informed about and confirmed it was not the kind of repair I could have done myself. The price was very reasonable and I won't hesitate to call them again. Thank you! read more

Your tech, Ryan actually showed up early, saying he could come back, but was right in the neighborhood. It worked out fine for me. He scoped our sewer line and found a break immediately. My worst fears were confirmed, but not surprising. Ryan then went to his van and had a very fair estimate worked out within 5 minutes. When I asked what I owed, he said it was no charge and told me to contact the office, should I decide to have Mr. Rooter do the work (no hard sell). The whole process took about 15 minutes. Quick, professional, friendly service, AND NO CHARGE? How does it get any better than that? read more

Over Chargers. Awful People. The Plumber, Trevor, was absolutely awful. Very rude. Not helpful at all. Will never use this company again and will never recommend their services. He quoted us 445$ to unclog a kitchen sink. When asked what that would cover, he said "that's how much it costs for a professional" He didn't even assess the issue. If he was more personable and less rude and maybe explained what the procedure would be and break down the cost...then maybe it would have been a better experience. Train your "Professional" plumbers how to provide customer service. read more