For a little historical context, I noticed 2yrs ago a major mold outbreak in the lower level of my home (which apparently had been spreading for a little while, unbeknownst to any, as it encroached into seemingly every square inch of that level before it was noticed), and due to the professional remediation costs I was seeing (and because it wasn't black mold), I initially attempted to tackle it myself. It was a massively tedious undertaking that cost less money but A LOT more time and energy, and apparently I never even located/treated the actual source of the issue. So, after 2yrs I began seeing some things I'd previously cleaned reinfected again. Somewhat demoralized and not wanting to go thru such a tedious process of self-help remedies again, I decided to look for a company that could come and take care of it the right way.
Mr. Mold to the rescue!!!!
I searched thru many companies and the many stellar reviews are one of the reasons I had confidence to call Mr. Mold. And once I did, the friendly, welcoming, stellar customer service and extensive care from the very beginning is what put me over the top and gave me the confidence to hire Mr. Mold for the job. And I was glad I did!
I first dealt with Cassandra and she became my main point of contact and quickly one of my favorite people to talk to, ever! She set me up with a free inspection and that person (Dave), was also great in informing me of the situation and services and also found the source of the mold issue right away and saw where it was spreading to in some of the surrounding areas. He pointed out mold growth on exposed wood under the stairs that did not even look like mold to the untrained eye.
They came up with a game plan and a quote with multiple options to tackle and rectify the issue at hand.
If I have one drawback about the process of services provided, it would be that- though everyone I dealt with was super professional, kind and gracious- I dealt with a lot of different people....and one person who via email introduced himself as the main project manager for my job, I never actually met in person and to my knowledge was never actually on the job site after saying he would be there as my first point of contact to further discuss issues and concerns I wanted to bring to his attention in person. Though he did take personal time out of his day to speak with me over the phone (which was appreciated), even while driving and pulled over to get more information about my particular job so that he himself could be more informative. And I'm not suggesting that his not being on site hindered in any way the handling of my job or their service provided, only that it became somewhat cumbersome to me to continue to speak to various persons and attempt to tediously convey my major concerns each time. And there were some things along the way got lost in translation.
Things happen, jobs get back logged or run long, whatever the reason(s) I understand things come up and they obviosuly trust everyone at each level to be informed and take care of every issue that arises.
All in all their services were well rendered and Robert who was on the job site doing the main cleaning service took care of every cleaning issue pointed out and even returned to do more and re-inspect after I contacted them for another walkthru to help alleviate potential concerns and so I could also be a little more informed on the finality of the job as a whole.
The warranty provided to back their services is greatly appreciated, as is the customer service and support that has been constantly provided.
If you have any issue with mold, I highly recommend giving Mr. Mold a chance and having them take the issue head on. Hopefully, like myself and many others, you'll be glad you did!
Thank you to each and every one of you involved in the remediation process. From everyone I spoke to over the phone, to everyone I met in person doing the work on-site. Your efforts are greatly appreciated!
Sincerely, L read more