Chris was great! We rented the old fashioned black popcorn cart for our wedding reception. The popcorn tasted great. The unit was clean and stylish. Delivery and pick up was on time. It was a great addition to a beautiful day read more

The set up and prep of a margarita machine by Seth was very comprehensive, as he set the machine up the afternoon before our event. It was explained to us (when we called to reserve the unit) that any extra mix we purchased, if not used, would be refunded back to us. Well, we did not in fact use the extra mix, and when Seth came the next day, he said that he would not offer a refund for unused mix. However, he took the mix with him when he retrieved the machine. As this seemed to be a discrepancy between what we were told originally when we placed the phone order for the machine and what we were told when it was picked up, we attempted multiple times over the last month to reach a representative of Mr. Margarita (via by both email and text) but have yet to receive a replay. Their phone now goes directly to a message stating their inbox is full & can not receive any new messages. Had this issue of the extra mix not have occurred, I would have given Mr. Margarita a 5-star rating. But the failure to return any of my correspondence efforts rates them otherwise. read more

The set up looked great, the lime & mango margaritas were delicious, and the price seemed fair at a total cost of $329.34. I was a tad bit disappointed with the customer service the day of my event. Since I had booked a couple months in advance I will say I did forget some of the instructions. None of which were emailed or confirmed the days prior. I was texted one day prior saying my delivery time would be between 12p-2p. I did ask for a reminder of how much tequila is needed and did get a response very quickly. Day of my event, I got a text at 6:17am to give her a call since they had a old card on file and needed an updated payment method. I assumed I would be able to pay in cash, when I asked this I was given a very short and IMO rude "no." I for back with an updated payment method. At 2:24pm my machines had not yet arrived, I had not been contacted, and my event was at 4:30p. I called and didn't get so much as an apology. Just that there was a hiccup and would have the deliverer contact me. I received a text at 3:02 that they would be there with 45-60 mins. They got there by 4pm. Thankfully the margaritas were frozen by the start of the party. Which were a big hit! I say with minor tweaks and focus on the customer they would easily be the best! read more

From the first telephone contact, the rental of two machines for my husband's 70th Birthday Party went as smooth as silk! The machines arrived on time, were set up promptly and everyone enjoyed the margaritas and daiquiris. No muss/no fuss! Loved it!! read more

Rented tables and chairs for our wedding reception this weekend. They arrived for delivery in a timely manner but once the tables and chairs were being set up is when we realized some of the tables were broken. The table tops were not bolted to the bars to hold the tables together. Not only that but they were filthy dirty, our hands were black by the time we got done setting up. We took a bucket of soapy water and rags and cleaned all the tables and chairs. I contacted the company to let them know as I didn't want to be charged for the broken tables but never got a response back. read more

Drop off and pick up was a breeze and the communication was excellent. Not to mention great drinks!

I rented a machine this weekend for Cinco de Mayo. Ray was easy to deal with to get everything set up in advance. Jake arrived to deliver the day of and was very helpful. We had some issues with the machine because the power to the outlet was inconsistent (pool area in a 70's community) so after going back and forth numerous times Ray drove over, brought a new machine, helped us move it down numerous stairs, and got us set back up. We would have had warm margaritas if he hadn't been so prompt to come help with the issue. Will be using them again and recommending them. read more

I just had the worst service experience with Ray at Mr. Margarita. I called to reserve a margarita machine for a party this month. He told me that he had one machine available but that he didn't know where I lived (after I gave him my address) so he would have to charge me a "hefty delivery fee that I was not going to like". He said it sounded far and that he'd rather rent it out to someone 3 miles away in Peoria instead. I let him know that this was one of two potential bookings that I was calling about and that he wasn't exactly selling me on his service. Call me crazy, but I like to feel important as a paying customer. He then said that he changed his mind and did not have any machines available that day after all and hung up on me! I believe in the power of word of mouth and this is not the service experience I would ever offer to a paying or even potential customer. Unreal. read more

My husband and I host an annual Cinco de Mayo party and for the first time we decided to rent a frozen margarita machine. I did a search online and decided to hire Mr. Margarita. I thought the price was reasonable given that they delivered, picked up, and made our first batch and the machine was hearty enough to withstand being outside for many hours. The mix was delicious and the drinks were the hit of the party. I thought Larry Anderson, the owner, was awesome to deal with and everything was delivered and picked up without a hitch! I highly recommend! read more

I rented a margarita machine table and chairs total cost 198.00 the price was ok the tables didn't lock in place Ray made it clear that if anything was broken I would be responsible no problem bring out unbroken equipment. That stupid machine never work I call immediately he explain something about I should have set it up in my kitchen with the other appliance after the fact we moved the machine, it still didn't work, that margarita Machine was the highlight of my 60th birthday party. Ray the owner of Mr Margarita knows he should have given me all my money back. Never ever rent a margarita machine from Ray at Mr Margarita. read more