Since he decided to have my 100% true review removed i will just happily repost it here to make…read moresure everyone still can see. final update: i took him my receipt from toyota showing that it was a programming issue, proceeded to tell me that even with proof from toyota that its the cars fault not theirs, which now works perfectly after programming! He told me that the way toyota did it they dont even have the ability to do (like i originally said). Still no refund even though he said if i did this, attached and highlighted in the review, i would get a refund. unfortunately will be taking them to small claims court and making my report to the AG office. since we are using petty google quotes and before he tries to say oh your re seed means the car had issues just see attached.... Scammed me on a Toyota key, ordered on a Friday came in Wednesday. Went to get it programmed and they failed to program any functions but the ability to start the car with it in ignition. Push start functions not working, lock unlock not working, and panic button not working. They couldn't say if the car or key was at fault just that they would have to get with the manufacturer for a potential warranty. Which I was then told there wouldn't be a guarantee that the manufacture would honor, which I'm taking as I will be left with a key as useless as the one I'm trying to replace. (The buttons have worn completely off the cars original key not allowing it to lock and unlock with the fob hence why their key is useless) I asked for my money back which I was told there is no refund for special orders and we have to go through the warranty process. I understand this however, I expect my product to work when it comes in, the person to have the knowledge of what's going on with the product, and the guarantee that I know I will have an issue resolved. There is 0 guarantee and I have become extremely un easy that they will even be able to program on the 2nd attempt. It also didn't help that the guy helping me didn't even know how to change the battery in the key. I had to show him!! This really didn't help with the confidence that they could actually do this. I explained I would rather take my money to the dealership where they can order the key in a timely manner, program it properly, and if there is any issues inform me of how it needs to be corrected. This way I'm not stuck in a loop of waiting for keys to maybe work over who knows how long. I was told I'm entitled to my opinion and that nothing can be done and they will attempt to start the process for warranty. The situation could have been as simple as "Sorry we weren't able to get this key to work and we are unsure why. We can go through the warranty process that usually takes X amount of time or provide you a refund." Sadly it did not and here we are. It is not the customers responsibility to cover the cost of faulty items between you and your vendors. Once again I understand no refunds but no refunds on defective items??? Yeah that's a joke. Update to respond: I can't believe they came back and blatantly call a customer a liar this is absolutely atrocious customer service at no point did they blame the cars immobilizer system. They told me "we are not mechanics" we do not know what the issue is and have no way to tell. Hence why I wanted my money back. They ordered the key replacement "warranty" as a shot in the dark that the key itself was defective AT NO POINT WAS ANYTHING EVER MENTIONED ABOUT THE CAR HAVING ISSUES. Infact I have full scans from prior to when they touched the car and I have the scan 15 mins after I left showing that it failed to program. The only immobilizer fault present in the car is MISMATCHED KEY CODING because they FAILED to code the key. Oh that personal phone call he instantly attacked me for my review and basically screamed at me the majority of the call. And yes the key I have for the car none of the buttons work and the smart function doesn't work. Because like I said the buttons are missing and damaged so they can't show that the cars the issue, the existing key was also missing the battery and I told them that as well. However it's smart functions did not work because it is damaged.

Welp, young master Triston (spelling) just replaced the ignition switch in my antique Chevy truck…read morein about two seconds. Turn ignition, Insert pick, plink. Out it slides. In goes the new. I tried it the exact same way for twenty minutes. Goes to show you gotta hold your mouth right! The price is unbeatable. In the rain. I was so enthused I totally forgot to get a special key copied for my truckbox as Lowes could not do one. Cheers!

Really quick response. Friendly and professional. Came to my house and was in-and-out in no time…read more Very pleased.

Had this guy come out on 7/23 to cut and program a key for my car. I was initially impressed…read more Seemed knowledgeable and competent. He couldn't get the key remote programmed so he said he would order another remote for the key case. Charged me $70 for the case and cutting. Then he ghosted me. I called him again on 8/16 to see what was up. He said he would call back in a couple days. Nope. I texted him yesterday about status. No response. I called him this morning and he picked up. I started to ask about status and he claimed he couldn't hear due to 1 bar on the phone and he would call me back in 10 minutes. That was 3 hours ago. Use this guy at your own peril. I found someone else already. PS: for some reason Yelp says I live in Lake Stevens, WA. I did 10 years ago. I live in NWA now.

Very responsive, professional, and honest. A locksmith arrived on schedule and did the work at our…read morehouse for less $$$ than the estimate based on the actual key situation. Would use again without hesitation or reservation.

Patrick opened our motorhome very quickly. Professional, knowledgeable, competent…read more Highly recommended- excellent value for the service!!

Presto locksmith service was very helpful with getting us a spare key for my new ford expedition…read more The locksmith prices were very competitive and he was professional and friendly. I would recommend using him in the future for all your locksmith needs in NWA.

Kevin was wonderful! Will use him in the future. Thank you for your time and expediency, Kevin.read more

Car unlocked within 15 minutes! Second time using them The…read morelocksmith watched my unlocked car until I was able to make it back to the parking lot with cash! Great service!

Nice fellow. Easy to work with. Made good suggestions. Showed up on time. Did great work quickly…read more Will definitely use again if I ever need such services.

He had no idea what he was doing and it took him 3 days to unlock the trunk of my vehicle AND He…read morebroke the door lock on my vehicle and after almost a year of giving him time to replace it he still has not. DO NOT USE HIM.

My niece accidentally locked her keys in her car in Fayetteville and needed help. After calling 6…read morecompanies who had either gone out of business or didn't have anyone available to help, I called JR's and he said he was working a job in Bentonville but would be able to help in about an hour. He was true to his word and arrived in about an hour later a was successful in opening the car. He was very personable, professional and efficient with a reasonable charge.

We bought a used car from SubieGurus in Rogers, and it only had 1 key. They recommended Access…read moreLock and Key. Super easy, emailed and texted info, was quoted a price and met them at a large parking lot in town - Mr Secrest has his shop in a big trailer he takes with him. Cut the key, programmed the remote - and his computer noted the car battery wasn't charging very well, so that was a bonus to know! Great business, great prices, thank you to Access Lock and Key and to SubieGurus.

Brian replaced my lost car key same day - anyone else told me it would be several days. He worked…read morequickly to get the job done, and I gather it was a difficult job for my particular car.

Called first thing Monday and they were out by 10am. I needed two new Fob/Keys for a Ram truck. He…read morehad them done quickly and correctly. Competitive price and great service.