Waited over 3 hours to get tires mounted. I had an appointment at 5 but they checked my truck in at…read more435 cause it was the only vehicle there to start. Around 540ish a guy came out and said it was almost done. I didn't get my keys til 746, and no one came and talked to me between 540 and 734 when I paid. I would not recommend them to anyone anymore.

Bob P. Was experiencing a strange problem with the EGR…read moresystem on my Ford diesel. Since this occurred immediately following some service work at the Ford dealer and, knowing how dealers sometimes do the pull-and-replace method of troubleshooting, I took my truck to Elite. They gave me an appointment, took the truck in when I arrived, performed diagnostic evaluation on it, performed a forced limitEd power run to clean the particulate filter, served me a delicious piece of birthday cake, and were through in two hours. Everyone was friendly and courteous and prompt. I was really pleased and will be returning when I need service again. A good experience.

I have had several autos repaired by Elite. Always a professional experience. Nick is a great…read moremechanic. Heather in the office is phenomenal. I highly recommend Elite.

Showed up at opening time and got serviced immediately and was in and out in less than 20 minutes…read more Reasonable value for my old Tahoe with high miles. Got the top oil and filter for less than $100. I will return.

My Wife took our Suv to have an Oil Change . They offered a…read morediscount for furnishing oil filter , but did not show or given on receipt . Cost was way over priced 70.00 ! Twice as much as competitors ! I would have accepted 46.00 including Synthetic . Will never have our Vehicles oil done there again. I am on Cancer treatment and a Senior - will absolutely Crawl under our SUVs and do it myself from now on ! NOT Recommended .

My 4 Runner had a check engine light, and another light, was running rough. Monday Morning,…read moreURRRRGGGGGGHHHHH. Used my Progressive Insurance towing app. Mike from Carters was there in less than 1/2 hour. This is 7 AM. and he was at my house by 7:30 AM. He was friendly, polite and my dogs loved him. He got it towed to The Shop for me. Great guy. Good Service.

I have used Carter and Sons for the last few years and would not go anywhere else. They have always…read moreprovided exceptional service in professional and expert manner. They treat everyone I have seen in the office with friendly respect and provide full disclosure and a discussion of what will be done/needed. I recently had an unfortunate accident out of town and had my vehicle towed here. They not only were able to fix the multiple problems but did so quickly and saved me a significant amount on the repairs than what I would have received from a dealer. Definitely the go to maintenance and repair auto shop in this area.

We just moved to the area and my truck was nearing it's 100,000 mile checkup. We took it to C&C…read moreand we extremely impressed. The owners were very polite to us and answered all of our questions. No work was completed without our approval. Prices were reasonable. Had an issue about a week later with a code warning popping up and would not dismiss. I stopped by the shop without an appointment and they stopped what they were doing, read the code, let me know what it said and reset the truck. The issue was nothing major and I felt comfortable driving it back home. Highly recommend them for your car repairs.

Very rude owners. Did repair work on my car without approval and demanded payment without…read moreexplanation of what they did to the car. Mechanic told me to get the fuck out of his garage or pay. Never going here again nor will I recommend anyone here.

Had a Ford Truck brought in and Jay supposedly fixed the electrical. Worked for a day and the same…read moreproblem started the next day. He obviously did not do a good job fixing it. Now he can't get to it until two weeks out. I can't use the vehicle until then. He sounded upset with me about trying to schedule a fix sooner when he should be upset at how incompetent his work was.

If I could give less than a one, I would. Bought a 2023 Ford Explorer in April 2023. Sales…read moredepartment was great. However, my two visits to the service department will keep me from ever purchasing from them again. First visit was in 2023. Rattle in the seat. Service tech couldn't hear anything. Put a service department "manager" in my car and drove him. He heard it. His way of fixing it was to jerk the seat until it didn't do it anymore. It was fixed so that was fine. Just left from my 2nd visit in two years. Rattle in the sunroof/moonroof. We live a mile down a gravel road so this is very annoying. Service tech only hears a Rattle from the license plate. Same service "manager" tells us this. He also says they don't have a gravel road nearby to drive it down. It's Mt. Home. There are gravel roads everywhere leading to the lake. I ask to speak to his boss. First thing out of his bosses mouth is something about what the warranty covers. I said I wasn't concerned about the warranty. I was concerned about the Rattle in my sunroof that they can't hear. I mention the gravel road issue again. He also says that "if only they had a gravel road close by...." I took my keys and left. When a customer tells you that the Rattle in the car is so bad that you can't ignore it, why would you not attempt to do something more than drive the car on paved roads? As I told them, we will not purchase another vehicle from them. And, I was looking very seriously at the beautiful Expedition in the front.

Matt Verrett was our salesman at Ultimate Buick GMC in Mtn. Home, AR. He was very knowledgeable and…read morehelpful when we purchased our new 2023 GMC Terrain. He went above and beyond explaining all the bells and whistles our Terrain is equipped with. Matt was also very patient and understanding showing us old, "Technically ignorant" couple how to log into the online equipment the Terrain has. We've bought several vehicles in our 50+ years of marriage, but Matt was definitely the best salesman we've had. Thank you, Matt, for your help. Corbie & Debby Branscum

I bought my 2016 Buick Encore in July 2018 from Josh and he was wonderful. But I'm writing my…read morereview now because after having some issues with my car losing a quarter tank of gas in 45 miles, I took my car in to the service department. They were too busy to get me in to take a look but they called around to several other shops, but no one could get me in. As I was leaving, Josh checked in with me. He contacted a friend of his at a different shop who were able to get me in right away. I can't thank him or all of their team enough! These guys help out above and beyond the initial sale.

disclaimer, long review:…read more On Monday July 15, 2019, we dropped my Jeep Grand Cherokee off at Ultimate Auto. We initially took it in for basic maintenance before taking it on a road trip to make sure it was in solid condition. We filled out the form listing we wanted the oil changed, service transmission, check why my check engine light was on (call with quote before doing anything), check brakes, and check front end that was squeaking (call with quote before doing anything). We wanted the bare minimum done to this vehicle. We wanted it to be safe to drive, but nothing that was unnecessary or something we could do without for a little while longer (we already knew this would be a pricey tab just doing the minimum). Come Thursday July 18, 2019, we pick up my car around noon. My car runs great, but upon leaving and studying our $2000 receipt, we see a ($400-$500) charge for "4-wheel drive maintenance". This didn't sound familiar to my husband who had been the one communicating with the service techs and other Ultimate Auto employees. A few hours later I went back to Ultimate (originally for a different reason than this mystery charge), but while I was there I asked what the charge was and what all it entailed. The man helping me was extremely kind and helpful. He explained what it was and told me that the person who had done it (Kelby?) wasn't going to be back until the following Tuesday and that they would have him call my husband when he got back and could possibly issue a refund for that service since it was unnecessary and we, once again, wanted the bare minimum done to the car. Flash forward to Tuesday July 23, 2019, my husband was in contact with Ultimate Auto regarding the refund. They told him that they would refund us and that an email would be sent to us for proof that our refund went through. It never came. Wednesday July 24, 2019, my husband calls Ultimate Auto again because we never received an email verifying our refund that was supposedly sent the following day. The person he talked to claimed to be the person who did the "4 wheel drive maintenance" and stated that they WEREN'T giving us our refund and how they're looking into it more and pulling the phone records. **okay, pause. What kind of crookedness is this? Especially from what is suppose to be a professional, reputable business. To say you're issuing a refund on Tuesday and then (without even notifying the customer who is waiting on the refund) you decide "oh, never mind" on Wednesday??? Anyways, a couple hours later my husband received another calling saying how they won't be issuing a refund and that we are welcome to come in and listen to the phone records for a "peace of mind". -this is currently where we're standing as of an hour ago. I do plan on going in myself on Friday and listening to this precious recording. If they have my husband recorded saying "YES. Service the 4-wheel drive" then so be it. We'll happily move on. If I do not hear confirmation of the "4-wheel drive maintenance" then I will be moving on to upper management. But, for a business to state on multiple occasions that they will issue a refund and then never do it is just sorry and extremely poor business (not to mention them doing unnecessary working). Regardless, I will never go back to or recommend Ultimate Auto Group to anyone I know.