Scammers!
I went in today for an oil change, because I was told I would get a free car wash with the oil change. It was a basic car wash, which was fine and I opted for the additional $4 tire shine.
I drive a Volvo, which requires synthetic oil. I'm used to that. And their price of $69 for a synthetic oil change was around what I usually pay at other places. So I was cool with that also.
HOWEVER, when it came time to pay, I was told my bill was for $97+ dollars! Are you kidding me?!?! Not even a Volvo dealership would charge that much. Mr. Clean's reasoning was that I had a specialty oil filter (extra $5), and my car took 7 quarts of oil, which was 2 quarts over their standard amount (extra $15). When I complained, they had the audacity to ask me if I didn't know that I had a specialty filter and that my car takes 7 quarts of oil. My question to them should have been, "Do you have a special higher Volvo price for oil changes?"
So, after talking to the cashier and two managers, they agreed to take of the $4 tire shine and the $5 oil filter charge. My bill was still $88+ dollars.
I let them know, as I'm letter others now know, that I will not return to Mr. Clean Car Wash at any point in the future. Oh, and their "free" car wash wasn't that good either. I had to call back the cleaner several times to properly clean out the cup holders. read more